Ulasan Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for your kind words about the location, cleanliness, and room service. We are glad to hear that you had a good experience overall.We apologize for the inconveniences you mentioned regarding the toilet brush, we do not provide it for sanitary reasons. We regret that this affected your stay.We appreciate your feedback and hope to welcome you again in the future.Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Thank you so much for your kind review! We're thrilled to hear that you enjoyed the views, the amenities, and the service. We appreciate your feedback about the location, and we're glad you found the nearby Gràcia area charming. It was a pleasure having you, and we hope to welcome you back again soon!Catalonia PArk Putxet Staff

Jawapan daripada Pihak Penginapan: Hello Jay,Thank you so much for your kind words! We’re thrilled to hear that you would recommend us. It’s always a pleasure to know that our guests had a great experience. We hope to welcome you back soon!Best regards,Catalonia Park Putxet Staff

Jawapan daripada Pihak Penginapan: Dear guest, Thank you very much for your kind review! We’re glad to hear you had a positive experience and that you enjoyed your stay with us.We hope to welcome you back again soon.Best Regards,Hotel Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Thank you for your recommendation! We’re glad you had a great experience and hope to welcome you again soon!Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Dear Ms. Zhang, Thank you for your feedback.We are truly sorry for the discomfort you experienced during your last night with us.We would like to clarify that we addressed the situation immediately and offered you a complimentary upgrade to a superior room, a room that normally carries a €40 supplement. This was done with the intention of making your stay more comfortable.The room you initially stayed in has a terrace, and it is possible that leaving the door open may have allowed insects to enter. However, we want to emphasize that we follow strict cleaning protocols and quality checks before handing over any room to our guests. At no point were there eggs or cockroaches in the towels, as our housekeeping team ensures all linens are thoroughly inspected and sanitized.Regarding the complaint form, we regret any misunderstanding. The form you completed was our internal complaint document, which we use to record and follow up on guest concerns. We apologize if this was not clearly communicated.We understand your frustration and are genuinely sorry that your experience did not meet your expectations. Please know that we did our best to resolve the issue promptly and respectfully.Best Regards, Hotel Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Dear Bilal,Thank you for your positive comment about the hotel.We hope to see you soon again.Kind regards

Jawapan daripada Pihak Penginapan: Dear guest, We appreciate your comment and are pleased to know that you enjoyed the cleanliness. We deeply regret the disappearance of your belongings. We fully understand your concern. Our cleaning staff is instructed not to touch personal items, and we take any incidents related to this very seriously. As this is an anonymous review, it is impossible for us to properly verify or address the incident. We would appreciate it if you would contact us directly so we can investigate the incident in more detail and provide you with an appropriate response. Best regards, Catalonia Park Putxet Hotel

Jawapan daripada Pihak Penginapan: Thank you for sharing your experience. We are glad that you enjoyed the location and the service. We are sorry for the inconvenience with the slippers and bags, and we will take note to improve. We look forward to welcoming you again.Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for sharing your feedback. We're pleased to hear that our team provided good service and that the cleanliness met expectations. We understand that the remote location and basic facilities may not suit all preferences, but we value your observations and will continue working to improve our guest experience. We hope to have the opportunity to welcome you again in the future.Best Regards,Hotel Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for your feedbackWe appreciate you taking the time to share your experience. We apologize for the inconvenience caused. The amenities that we provide are indicated when you make a reservation as well as the service and facilities that we offer in the hotel and the room. We are very sorry to hear that it was not up to your standards. Regarding the airconditioning we have a central system and airconditioning was not activated yet since the temperatures in Barcelona were not high yet. Therefor, we always give the option for a fan. We understand how important these features are for a comfortable stay. Your comments have been noted, and we are working on improvements to ensure a better experience for our guests in the future. Thank you for bringing this to our attention and sorry for the inconveniences caused.We hope to welcome you back in the future.Best Regards,Hotel Catalonia Park Putxet

Jawapan daripada Pihak Penginapan: Thank you for your detailed feedback! We are glad that you recognized the quiet environment of the hotel and the surrounding Chinese restaurants. We are also sorry for the issues such as outdated facilities and soundproofing of the rooms. Your feedback is very valuable to us, and we will work hard to improve the quality of hotel facilities and services to provide a better experience for future guests. Hope to have the opportunity to serve you again in the future! Catalonia PArk Putxet Staff