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GHL Hotel Barranquilla
4.3/562 Ulasan

GHL Hotel Barranquilla

Barranquilla|1.2km dari Estatua del Joe Arroyo
Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

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Lihat Ulasan Tetamu untuk Hotel di Barranquilla

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Hampton Inn by Hilton Barranquilla
4.2/583 Ulasan
Absolutely nicest place to stay in Barranquilla. Loved the friendly staff and Colombian breakfast. Good hotel for the price. Got a nice upgrade, never had a problem. People are friendly ,rooms are big and clean. Really nothing to complain about. Taxi driver wouldn’t find it…duhhh
Livinnx Barranquilla 1
4.8/52 Ulasan
Excelente espacio
Hotel Dann Carlton Barranquilla y Centro de Convenciones
4.3/5102 Ulasan
Buen servicio . Buena ubicación . Habitación limpia . El desayuno bastante bien . Deberían mejorar el servicio del restaurante en la noche .
Wyndham Garden Barranquilla
4.2/553 Ulasan
My staying at the hotel was great , great customer service , great breakfast, employees at the front desk are helpful , the internet was good. My room was excellent, clean sheets daily , bathroom is super clean. And the location is superb you are close to almost anything in the north . The restaurant is good .
Holiday Inn Express Barranquilla Buenavista
4.4/586 Ulasan
The hotel is located close to Buenavista Malls, Mall Plaza, Plaza del Parque (good area for shopping and restaurants) and next to Pricesmart. The premises were clean and well decorated. Comfortable beds and great pillows. They have really good WiFi. The infinity pool has a great view and the breakfast buffet was really good. However, staff wasn’t very friendly. Front desk, has to improve; the staff doesn't smile.
Movich Buro 51
4.3/5103 Ulasan
We had a great stay at Movich Buró 51. Our flight was delayed and we arrived in the middle of the night, but our check-in agent was very friendly and professional. Breakfast service was wonderful, service was impeccable. Would definitely repeat, and would highly recommend.

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