Ulasan Shangri-La Golden Sands, Penang

Jawapan daripada Pihak Penginapan: Nor yang dihormati, Terima kasih kerana meluangkan masa untuk berkongsi maklum balas yang menarik mengenai penginapan anda baru-baru ini di resort kami, Shangri-La Golden Sands, Pulau Pinang. Kami sangat teruja untuk mendengar bahawa anda berpuas hati dengan makanan yang lazat, perkhidmatan yang sangat baik, dan resort kami sangat sesuai untuk anak-anak anda. Kami sentiasa berbesar hati untuk menyediakan persekitaran yang mesra keluarga di mana semua orang boleh menikmati pengalaman yang tidak dapat dilupakan, dan kata-kata baik anda benar-benar memberi inspirasi kepada kami semua. Kami menghargai maklum balas anda dan berharap dapat mengalu-alukan anda dan keluarga anda kembali untuk penginapan yang menyeronokkan. Salam hormat, Udo Wittich, Pengurus Hotel

Jawapan daripada Pihak Penginapan: Dear Memedada3,Thank you very much for your recent stay with us at Shangri-La Golden Sands, Penang, and for sharing your rating and thoughtful comments.We’re pleased to hear that you found our facilities well-maintained and enjoyed the uniqueness of having Starbucks right by the beach, something many of our guests find special as well. I’m also glad our complimentary shuttle to George Town added convenience to your trip.That said, I do understand your confusion regarding the shuttle service not accommodating luggage. Please allow me to clarify: for safety and capacity reasons, our shuttle service is currently designated for guest transfers without large luggage. However, we do recognize the inconvenience this may pose, especially for guests connecting between properties. Your feedback is well taken, and I will revisit this policy with our transport team to explore more guest-friendly solutions.Thank you again for your constructive feedback. We hope to welcome you back again soon for another enjoyable stay by the beach.Warm regards, Udo Wittich, Hotel Manager

Jawapan daripada Pihak Penginapan: Dear Xiaoxiaoxiaotututu,Thank you for taking the time to share your recent experience at Shangri-La Golden Sands, Penang. I sincerely regret that your stay did not meet expectations, and I would like to extend my deepest apologies for the inconvenience you encountered.I sincerely apologize for the placement of your room close to our upgrade project area. While we are enhancing certain parts of the resort to improve our guest experience, it is clear that this work should not have affected the comfort of your stay. Your remarks about the noise disruption and the lack of acknowledgement from our front desk team are particularly concerning, and I will personally follow up with the relevant colleagues to ensure this issue is addressed through additional training and improved communication.Regarding the tourism tax, I understand how frustrating that situation must have been. The tourism tax is a mandatory government regulation applicable to all non-Malaysian guests, but we should have communicated this more clearly and handled the matter with greater courtesy and transparency.Please rest assured that a root-cause review will be conducted, and the necessary steps will be taken to prevent similar occurrences. I hope you will consider giving us another opportunity in the future to deliver the level of comfort and hospitality we are known for.Warm regards, Udo Wittich, Hotel Manager

Jawapan daripada Pihak Penginapan: Dear Ms. Katrina Marie Verso,Thank you so much for your perfect 10/10 rating and for sharing your wonderful feedback with us.It’s truly heartwarming to know that your return visit to Shangri-La Golden Sands, Penang was both memorable and meaningful, especially as it coincided with your birthday. While I can confirm that your Shangri-La Circle membership certainly plays a role in our efforts to recognise and reward loyal guests, the sea view upgrade was also our way of adding a little extra joy to your special occasion. I’m delighted to hear that it made your stay even more enjoyable.We’re also pleased to know that you appreciated the variety and quality of our breakfast and dinner offerings. Thank you once again for choosing to celebrate with us, we look forward to welcoming you back for your third visit soon!Warm regards, Udo Wittich, Hotel Manager

Jawapan daripada Pihak Penginapan: Nur Afifah Has-Yun Ashukori yang dihormati, Terima kasih banyak atas penarafan 10/10 anda yang luar biasa dan kerana berkongsi maklum balas yang menggembirakan berikutan penginapan anda baru-baru ini di Shangri-La Golden Sands, Pulau Pinang. Kami amat berbesar hati untuk mengetahui bahawa anda mempunyai pengalaman yang menyeronokkan dan tidak dapat dilupakan bersama kami. Sungguh menggembirakan mendengar bahawa kemudahan, kebersihan, persekitaran dan perkhidmatan kami semuanya memenuhi jangkaan anda; dan suasana mesra keluarga resort kami menambah keseronokan anda secara keseluruhan. Kami amat berbesar hati kerana makanan dan kemudahan meninggalkan kesan yang luar biasa. Ucapan baik anda telah dikongsikan dengan semua rakan sekerja kami, kerana ia menjadi galakan yang hebat untuk terus menyampaikan layanan mesra dan tulen yang kami kenali. Kami benar-benar berharap untuk mengalu-alukan anda dan keluarga anda kembali tidak lama lagi untuk satu lagi lawatan yang santai dan menggembirakan. Salam hormat, Udo Wittich, Pengurus Hotel