Tarraleah
17 November 2024
The hotel is very difficult to find and the customer service attitude is very bad. Firstly, the hotel information says it is on the ground floor of T2. It’s not, it’s on level B1 which is currently being renovated so it looks deserted and not like somewhere that a hotel would be located. To add to the confusion, the airport signage calls the hotel a “Pay Lounge” rather than a hotel, and the hotel name “All Seasons Hotel” is also not on the front of the hotel. So by the time I found it, I was late checking-in for my two hours of hourly rate booking. But the hotel staff then hounded me three times to leave at 2:30pm rather than after the 2 hours I’d paid for, with two telephone calls and a staff visit to the room. This is a very bad customer service attitude, especially given the high price but very small size of the rooms. The room was also very hot, but I was told that it can only be heated now and the air conditioning doesn’t work. There are 5-star hotels at the airport with cheaper rooms that are much larger and with much better service and facilities - those are a much better choice than the All Seasons Hotel!
Terjemah