Ulasan Beijing Guomen Business Hotel (Capital Airport Xinguozhan)

Jawapan daripada Pihak Penginapan: Dear guest, we extend a warm welcome to your arrival and deeply apologize for this unpleasant experience. We understand your troubles, especially when it comes to language communication. We will take immediate measures to improve the foreign language service level of our employees, and ensure that at least one employee who can speak fluent English is on duty when receiving foreign guests in the future. At the same time, we will set up service guides in the hotel, including basic greetings and service requirements in common languages, as well as detailed pick-up instructions and service hours. Regarding the car number information, we will clearly mark it on the detailed pick-up service list, so that guests can quickly identify it. We promise to improve the service quality and efficiency through these improvement measures, and ensure that every guest has a high-quality and convenient stay experience. Thank you again for your valuable comments and look forward to your visit again so that we have the opportunity to show you the improved service.

Jawapan daripada Pihak Penginapan: Thank you very much for your affirmation and praise, we are deeply honored! Your satisfaction is our greatest motivation. We are pleased to know that our team's attentive service can make you feel at home. That colleague who is sensitive to travelers' needs and offers help, we will convey your compliments in a timely manner to encourage him to continue his excellent service. Thank you again for choosing our hotel as the harbor of your journey, and we look forward to welcoming your next visit with a higher standard of service. I hope that every time you travel in the future, you can feel meticulous care and comfort under our protection.

Jawapan daripada Pihak Penginapan: Thank you very much for your feedback and I'm glad to hear your satisfaction with Guomen Business Hotel Beijing. Your praise is the driving force for us to move forward. In response to the advice you mentioned to arrange airport transfers in advance, we have streamlined the booking process and offered an online booking option, ensuring that guests can easily book our transfers whether they are traveling as a family, on business or on a self-guided tour. At the same time, we continue to optimize the soundproofing facilities of our hotels to ensure a more peaceful stay experience. Thank you again for your support and look forward to your visit again, so that we have the opportunity to provide you with more high-quality accommodation and services.

Jawapan daripada Pihak Penginapan: Dear guests, thank you for your comments. We are very sorry for the inconvenience caused to you in communication and service. For English support, we will strengthen staff training to provide more fluent English communication. Regarding airport transfer service, we recommend that you contact in advance to book, we will do our best to assist. With network and TV settings, we improve as soon as possible to ensure your needs are met. Looking forward to your visit again, we will strive to provide a more complete experience.

Jawapan daripada Pihak Penginapan: Thank you very much for your compliment and recognition. We are proud to provide convenient airport transfer service and comfortable accommodation environment. If you have any other needs or questions, whether about rooms or service, feel free to let us know and we will go all out to make your next stay equally enjoyable. Looking forward to your visit again!

Jawapan daripada Pihak Penginapan: Thank you so much for your affirmation, happy to learn that you are happy with our location and overall experience! We continue to work hard to ensure that every guest enjoys excellent service and a comfortable environment. If you have further needs or suggestions, we are always here and hope that your next stay will add more memories. Thank you again for your valuable review!

Jawapan daripada Pihak Penginapan: Thank you for your appreciation and support, we are deeply honored! Your satisfaction is the driving force for our continuous progress. Feedback is always welcome if there is any area that needs to be improved during the second visit, or if you need our help. Looking forward to your next visit and bringing you a better experience! Thanks again and all the best!

Jawapan daripada Pihak Penginapan: Thank you for your comments and appreciation! Your satisfaction is the driving force of our good service, looking forward to seeing you again! I wish you a happy life, happy every day!收起

Jawapan daripada Pihak Penginapan: Thank you for your comments and appreciation! Your satisfaction is the driving force of our good service, looking forward to seeing you again! I wish you a happy life, happy every day!

Jawapan daripada Pihak Penginapan: Thank you very much for your affirmation and support, we are committed to providing a comfortable environment and thoughtful service. If there is any need for improvement during your stay, please feel free to give us feedback and we will make corrections as soon as possible. Looking forward to your visit again, I wish you a pleasant trip!

Jawapan daripada Pihak Penginapan: Dear guest, thank you for your thorough feedback, we are deeply honored and encouraged. Your appreciation of the warmth of the rooms, the comfort of the bathrooms, the excellent service and the ease of airport transfers gave us confidence. Regarding the firmness of mattresses, we understand and respect different sleeping preferences, and are already researching better solutions, including providing mattress options with adjustable firmness. The provision of fruits and drinks is highly praised by our guests, and we promise to maintain this special service. We will continue to maintain and optimize the efficient service of airport transfers to ensure that every passenger can enjoy double comfort and convenience. Once again, thank you for your valuable suggestions, your satisfaction is the greatest motivation for our work. Looking forward to the next opportunity to serve you.

Jawapan daripada Pihak Penginapan: 尊敬的客人，非常感謝您的好評與反饋！我們深感榮幸能為您提供滿意的住宿體驗。您的認可是對我們團隊辛勤工作的最大肯定。關於接機服務，您的反饋已記錄，我們將持續優化並確保能更好地服務於每一個單一入住或者團隊客人，尤其是接機準時服務，我們會有針對性調整，期待在下次訪問時能有更好的表現。在此，我們特別感謝你提出的寶貴建議。期待下一次的服務機會為您提供更卓越的體驗，讓您心滿意足。非常感謝你的選擇與支持！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您選擇我們的酒店並且對我們的服務給予了高度評價，我們團隊的努力得到了認可，對此我們深感榮幸。關於您提到的房間洗手間反味問題，我們深感抱歉給您帶來了不便。請您原諒我們在保持高標準衞生標準方面的疏漏。我們將立即對您入住的房間進行嚴格清潔和消毒，確保洗手間環境清潔無異味。並且，為了避免類似情況再次發生，我們已經加強了日常清潔流程和檢查，旨在為每位入住的賓客提供一個舒適無困擾的住宿體驗。再次感謝您的寶貴反饋，我們期望為您提供更優質的服務。

Jawapan daripada Pihak Penginapan: 非常感謝您的高評價和寶貴建議！看到您在我們酒店的感受如此滿意，我們倍感榮幸。關於我們的接機服務，我們一直致力於為住店客人提供舒適便利的接送體驗。接機大哥親臨地鐵站不僅體現了我們的專業周到，也體現了我們對每一位客人的關懷。對於您的送機反饋，我們堅信這樣的服務細節才是讓客人感到“家一般温暖”的關鍵。我們將繼續堅持用真心服務每一位賓客，不斷提升服務品質，以求讓“貼心”二字貫穿於整個服務流程中。再次感謝您的選擇與肯定，期待您的下次光臨，我們將竭力做得更好！