Hotel berhampiran Clock Tower (Sahat Kula), Belgrade

I really enjoyed staying in this hotel. I am a scientist, I travel internationally a lot, and I am in Belgrade for a conference. The staff were so friendly and competent, with wonderful smiles. Very comfortable bed with a bedroom window that opens (increasingly rare in hotels). Ideal location in the centre of Belgrade. Superb buffet breakfast. The restaurant is also open for lunch and dinner. Excellent free internet. I usually write critical reviews, so it is a pleasure for me to praise this hotel. I hope to return to Belgrade, and when I do I look forward to staying in this hotel again.

Ideally located hotel. Stay here to be within walking distance to many bars, restaurants, shops, museums & sights. All the staff we encountered were very polite & spoke very good English. They were always willing to offer tips for restaurants, sights & transportation around the city. The breakfast had a great selection of healthy options along with the choice of freshly cooked meals. Even though the hotel is situated near to many bars, restaurants & the main shopping street, we never had a bad nights sleep. The rooms were well appointed & kept spotlessly clean. I would definitely stay here again.

A very nice place. Perfekt location. the staff are the most helpful and pleasant people I have met. Especially Milan, he was very helpful with everything we as tourists had of questions on various things. He even took us around the city to find us a taxa with fair prices. Will be back here Next time i am in town.

My wife and I were excited to be among the earliest visitors to this stunningly renovated hotel. Hotel staff was extremely pleasant and welcoming. Unfortunately, our enthusiasm waned as we discovered that the hotel still has some way to go before we could confidently recommend it to others. Issues started cropping up shortly after check-in. Our key card for the room didn’t work, and took several trips back and forth before it was properly activated. In our room, the air conditioning was non-functional, with the temperature remaining at 26°C / 79°F. Despite bringing this to the attention of multiple staff members, the problem remained unresolved. After an uncomfortable first night of attempting to sleep in a warm room, the hotel offered to change our room. We undertook the task of relocating from the 5th floor to the 2nd floor, only to realize that the AC in the new room wasn't working either, with no solution from the staff. It left us wondering why the room wasn't checked for proper functioning before having us move. In the second room, we noticed peculiar marks on the sheets. Pulling them back, we encountered bugs crawling on the mattress, leaving us feeling repulsed. We checked out, providing the front desk with photos and details of the situation. They offered no support or refund, only an apology and said they’ll call an exterminator. Pros: * Very friendly staff, especially in the restaurant * Excellent inclusive breakfast * Upscale design elements Cons: * Presence of bugs/insects on the mattress (I won't speculate on the type) * Non functioning AC * Showers leak, leading to bathroom flooding * Automatic closet light turns off when opened and remains on when closed, causing light leakage into the room at night * Absence of top sheets on the bed

Reflecting on our experience at Joy5 Hotel & ”SPA” in Belgrade: Hotel Staff: We extend our commendation to the hotel staff for their consistent warmth and professionalism. Their practice of rising to greet guests upon entry is a testament to their hospitality. However, it's worth mentioning the logistical challenge posed by the 150-meter distance between the drop-off point and the hotel entrance, particularly with luggage in tow. While a golf cart service is available, its operational reliability remains inconsistent, occasionally necessitating a walk during inclement weather. Housekeeping Service: Our experience with the housekeeping service leaves room for improvement. For guests staying beyond a couple of days, the expectation of refreshed towels and bed linens is reasonable. Regrettably, this anticipation often requires proactive reminders, accompanied by a degree of reluctance from the staff. A more accommodating approach in this regard would be greatly appreciated. Accommodation and Facilities: Turning our attention to the accommodation, our reservation for a ”queen” room revealed an unconventional configuration involving twin-sized platforms and an additional top pad. The usage of a simple sheet as a bed cover resulted in nightly adjustments, and imperfections in the sheets themselves were observed. An attached photographic record is available for reference. The confines of the shower area present limitations, with water overflow being a noticeable concern. On a positive note, a surplus of aging towels is readily provided to address such situations. Locale and Surroundings: The hotel's location along the Danube contributes to a serene and tranquil atmosphere. Additionally, the convenience of proximity to a modestly-sized mall enhances the overall guest experience. The availability of fresh air further adds to the appeal of the surroundings. Overall Impression: In conclusion, our stay was marked by enjoyment and contentment. However, considering the tariff structure, it is reasonable to anticipate a slightly elevated level of service and quality. It is pertinent to note that our attempt to secure an upgrade was met with assurances that were not subsequently fulfilled. This situation, although mildly disappointing, did not significantly detract from our overall experience. Our assessment of the stay remains generally positive.

This hotel in Belgrade really is the pinnacle of luxury. You don't find too many hotels that employ this classical style of interior design and do it this well. I especially loved the breakfast dining room (that looked more like a grand ballroom!), wellness area with massive pool and lobby that honestly looked like in belonged in a museum. The staff were super friendly too. Location wise, you are just a 10-15 minute walk from the city centre - super convenient.

Best option. Luxury, all kinds of service, perfect furniture, TVset, bathroom, ect. Smooth bed and double pillows. Carpet. Chairs for resting. Big window from wall to wall with excelent view to Novi Beograd skyscrappers. Ideal breakfast, with too many options. They had also an old bus to take us to the airport.

Отель в центре, по цене очень хорошо, но в итоге случилась проблема: бронировали на сайте одно, а в итоге по приезду получаем совершенно другой номер, не как на фото. Возмущались минут 30, менеджер показывал другие номера (но уже забронированные кем-то, зачем?), но в итоге смог дать нам тот, како мы бронировали, глядя по фото. Уборка каждый день, СПА и бассейн включены. В целом нормально.

The hotel stay was fantastic! The room was clean and comfortable, with all the amenities I needed. The staff was friendly and helpful, making me feel welcome from the moment I arrived. The location was also great, with easy access to nearby attractions and restaurants. Overall, I had a wonderful experience and would definitely recommend this hotel to others.