Hotel berhampiran Clock Tower (Sahat Kula), Belgrade

I really enjoyed staying in this hotel. I am a scientist, I travel internationally a lot, and I am in Belgrade for a conference. The staff were so friendly and competent, with wonderful smiles. Very comfortable bed with a bedroom window that opens (increasingly rare in hotels). Ideal location in the centre of Belgrade. Superb buffet breakfast. The restaurant is also open for lunch and dinner. Excellent free internet. I usually write critical reviews, so it is a pleasure for me to praise this hotel. I hope to return to Belgrade, and when I do I look forward to staying in this hotel again.

Ideally located hotel. Stay here to be within walking distance to many bars, restaurants, shops, museums & sights. All the staff we encountered were very polite & spoke very good English. They were always willing to offer tips for restaurants, sights & transportation around the city. The breakfast had a great selection of healthy options along with the choice of freshly cooked meals. Even though the hotel is situated near to many bars, restaurants & the main shopping street, we never had a bad nights sleep. The rooms were well appointed & kept spotlessly clean. I would definitely stay here again.

Повелись мы на «громкое имя» и ссылку на владение русским языком персоналом. Не тут-то было. Никакого «русского», страшный английский, для такси подъезда нет - волокли багаж 100 метров. Отель на обычную троечку. Тончайшие стены в номерах. Только в отличие от меня, не реагировавшего на детский футбол сверху, сосед справа отчаянно тарабанил в стену на звук закрываемого мной утром чемодана. Ну и вишенка на торте: на два письма с просьбой подтвердить факт нахождения забытой нами майки полное молчание, а на телефонные звонки о том же - ссылки на отсутствующую уборщицу. Короче не отель, а «шарашка», живущая только за счет выгодного расположения (это да). Не рекомендуем.

My wife and I were excited to be among the earliest visitors to this stunningly renovated hotel. Hotel staff was extremely pleasant and welcoming. Unfortunately, our enthusiasm waned as we discovered that the hotel still has some way to go before we could confidently recommend it to others. Issues started cropping up shortly after check-in. Our key card for the room didn’t work, and took several trips back and forth before it was properly activated. In our room, the air conditioning was non-functional, with the temperature remaining at 26°C / 79°F. Despite bringing this to the attention of multiple staff members, the problem remained unresolved. After an uncomfortable first night of attempting to sleep in a warm room, the hotel offered to change our room. We undertook the task of relocating from the 5th floor to the 2nd floor, only to realize that the AC in the new room wasn't working either, with no solution from the staff. It left us wondering why the room wasn't checked for proper functioning before having us move. In the second room, we noticed peculiar marks on the sheets. Pulling them back, we encountered bugs crawling on the mattress, leaving us feeling repulsed. We checked out, providing the front desk with photos and details of the situation. They offered no support or refund, only an apology and said they’ll call an exterminator. Pros: * Very friendly staff, especially in the restaurant * Excellent inclusive breakfast * Upscale design elements Cons: * Presence of bugs/insects on the mattress (I won't speculate on the type) * Non functioning AC * Showers leak, leading to bathroom flooding * Automatic closet light turns off when opened and remains on when closed, causing light leakage into the room at night * Absence of top sheets on the bed

Reflecting on our experience at Joy5 Hotel & ”SPA” in Belgrade: Hotel Staff: We extend our commendation to the hotel staff for their consistent warmth and professionalism. Their practice of rising to greet guests upon entry is a testament to their hospitality. However, it's worth mentioning the logistical challenge posed by the 150-meter distance between the drop-off point and the hotel entrance, particularly with luggage in tow. While a golf cart service is available, its operational reliability remains inconsistent, occasionally necessitating a walk during inclement weather. Housekeeping Service: Our experience with the housekeeping service leaves room for improvement. For guests staying beyond a couple of days, the expectation of refreshed towels and bed linens is reasonable. Regrettably, this anticipation often requires proactive reminders, accompanied by a degree of reluctance from the staff. A more accommodating approach in this regard would be greatly appreciated. Accommodation and Facilities: Turning our attention to the accommodation, our reservation for a ”queen” room revealed an unconventional configuration involving twin-sized platforms and an additional top pad. The usage of a simple sheet as a bed cover resulted in nightly adjustments, and imperfections in the sheets themselves were observed. An attached photographic record is available for reference. The confines of the shower area present limitations, with water overflow being a noticeable concern. On a positive note, a surplus of aging towels is readily provided to address such situations. Locale and Surroundings: The hotel's location along the Danube contributes to a serene and tranquil atmosphere. Additionally, the convenience of proximity to a modestly-sized mall enhances the overall guest experience. The availability of fresh air further adds to the appeal of the surroundings. Overall Impression: In conclusion, our stay was marked by enjoyment and contentment. However, considering the tariff structure, it is reasonable to anticipate a slightly elevated level of service and quality. It is pertinent to note that our attempt to secure an upgrade was met with assurances that were not subsequently fulfilled. This situation, although mildly disappointing, did not significantly detract from our overall experience. Our assessment of the stay remains generally positive.

不愧為當地知名的百年老酒店，方方面面都挺好，溝通酒店派車接機酒店方非常有耐心，甚至在我訂房的信用卡擔保賬户出問題扣款不成功情況下酒店仍然為我預留了房間和安排好了接機，百年老店就是大氣。接機車輛很新，司機態度非常好。酒店前台很專業。訂的家庭房複式我一個大人帶兩個孩子住很合適，保潔人員態度好、做事利落。酒店的位置非常好步行到共和國廣場和大公街很近。早餐款式多，麪包好吃，蛋糕不知道是不是和他家著名下午茶同款，也都好吃就是甜，由於每天早上都吃了甜點所以就沒有特意吃下午茶。唯一問題房間上下樓層隔音不是很好，老能聽見類似裝修挪動傢俱的聲音而且是每天大清早沒睡醒就開始響動。。床和床墊可能是有點老，翻身顛的厲害，但還是很軟睡的舒服。酒店裡有ATM機，餐廳氛圍特別好尤其户外區域，熱鬧非凡。和我喜歡的Brad Pitt住了同一家酒店太棒了🌟

Best option. Luxury, all kinds of service, perfect furniture, TVset, bathroom, ect. Smooth bed and double pillows. Carpet. Chairs for resting. Big window from wall to wall with excelent view to Novi Beograd skyscrappers. Ideal breakfast, with too many options. They had also an old bus to take us to the airport.

Отель в центре, по цене очень хорошо, но в итоге случилась проблема: бронировали на сайте одно, а в итоге по приезду получаем совершенно другой номер, не как на фото. Возмущались минут 30, менеджер показывал другие номера (но уже забронированные кем-то, зачем?), но в итоге смог дать нам тот, како мы бронировали, глядя по фото. Уборка каждый день, СПА и бассейн включены. В целом нормально.

We go to Belgrade for business, we move to the Metropol when our usual hotel was being renovated…My wife liked the move so we stayed…Park, Pool, stunning view of Belgrade, Nemanja the guest relation manager definitely made a difference…you like the home away from home to feel a bit special…he understood how a regular client needs can be answer in order to feel special and personal…where and when possible…Thank you

The hotel stay was fantastic! The room was clean and comfortable, with all the amenities I needed. The staff was friendly and helpful, making me feel welcome from the moment I arrived. The location was also great, with easy access to nearby attractions and restaurants. Overall, I had a wonderful experience and would definitely recommend this hotel to others.