charlottecS5479KP
14 Ogos 2024
While this hotel boasts a stunning location and pretty surroundings, it sadly falls short in nearly every other respect, especially in service and overall guest experience. Service: The service here is shockingly poor. Despite the hotel’s high-end branding, they failed to provide even the basics. We were unable to get any food before 2 PM, which is completely unreasonable. Even if you’re checking out and hoping for a quick lunch or snack, you’ll have to look elsewhere. Internet: The internet at this hotel was virtually non-existent. When I raised the issue, staff showed little concern, offering no solution beyond suggesting I move closer to reception. This level of apathy is unacceptable, especially in a hotel of this supposed caliber. Pool Service: The lack of poolside service was another significant letdown. If you want anything by the pool, you have to walk to the bar and order it yourself. After that, staff try to locate you among the sunbeds, but with no table numbers or clear system in place, you often have to flag them down to get your drinks. This is far from the level of service you’d expect from a “Leading Hotel of the World.” Room Issues: The first room we were given had an ant infestation—yes, an actual ants’ nest in the bed! Given that we hadn’t brought any food or drinks into the room, this was extremely distressing. No apology was offered when we reported the issue, and we had to move rooms ourselves. The room also had missing furniture and no complimentary water was provided. This came to our attention when we moved rooms. To make matters worse, upon checkout, the hotel still tried to charge us the full rate for our stay. We expected some form of compensation for such a terrible experience, but the most they offered was a measly 15%, which was insulting considering the ordeal we went through. Overall, this was nowhere near the standard we expected from a hotel claiming to be among the “Leading Hotels of the World.” The beautiful setting cannot make up for poor service, lack of basic amenities, and a dismissive attitude towards guest concerns. We left feeling deeply disappointed and would not recommend this hotel to others.
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