Hotel Benito Juarez dengan Sarapan

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.

Dengan penginapan di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, anda akan berada 10.2 km dari Padang Golf El Tinto dan 16.8 km dari Wet n' Wild Cancun. Hartanah merangkumi semua ini berada 20.4 km dari Dataran Bandar Puerto Morelos.Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. 8 kolam renang terbuka dapat membantu anda bertenang dan menjana semula kecergasan sebelum anda menuju ke kasino untuk berseronok. Kemudahan tambahan di hartanah Beaux Arts ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.Hartanah ini merangkumi semua. Kadarnya termasuk makanan dan minuman di tempat makan di tapak. Bayaran boleh dikenakan untuk menjamu selera di restoran tertentu, makan malam dan hidangan istimewa, minuman tertentu serta kemudahan lain. Nikmati masakan antarabangsa di Gourmet Marche, salah sebuah daripada 9 restoran di hartanah atau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Snek juga tersedia di kedai kopi atau kafe. Kunjungilah salah sebuah daripada 3 bar/ruang istirahat, 4 bar pantai dan 2 bar tepi kolam untuk menikmati minuman yang menyegarkan. Sarapan bufet percuma disajikan pada setiap hari dari 7:00 hingga 11:00.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Kemudahan acara di hartanah ini terdiri daripada pusat persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 840 bilik tamu yang menampilkan stesen dok MP3 dan item bar mini percuma. Bilik mempunyai balkoni persendirian. Televisyen Plasma 49-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi dengan tab mandi dan pancuran berasingan menampilkan tab mandi berpancutan dan hulu semburan mandi hujan.

Juan took very good care of us, he sent the shuttle bus to pick us up at the airport, and was very welcoming and kind ,rooms are really clean and spacious, breakfast is very tasty

Hotel nearby the airport around 10 min drive. There’s a free shuttle to hotel, unfortunately the pick up from airport is very poorly organized and executed (I requested the hotel to notify me on the schedules and where should I take the shuttle but nobody reply) I found it by chance :/… The check in took around 90 minutes (no kidding) but guess it was an extraordinary situation.. good if you must stay overnight for a transit or want to be near airport. Breakfast not bad and room pretty basic.

Away from the main nightlife, not much entertainment or fun, mainly for families, room was given all the way on other side of building takes time just to get there. Prices are high

Don't listen to the other reviews too closely. I had VERY low expectations for this place after reading many of them. Immediately after checking in and exploring my mind was changed. While this resort is smaller than many other all inclusive, it's still a great size! The restaurants were nice, the service of EVERY staff member was fantastic, and the room was lovely. No, there isn't much of a beach, but we made the best of it with morning and evening walks along the water. We even spent some time laying on the loungers down there with wine. However, if you're looking for somewhere for your kids to play in the sand all day and swim in the ocean, this might not be the ideal place. The daily entertainment was ACTUAL entertainment. We had a great time with both day and night activities. The spa is AMAZING! I highly recommend getting a massage while you're there. The cabana crew was excellent. They more than anticipated when we would need another drink or would need food. I don't think our drinks were ever empty and one of the days we were certainly in party mode. The restaurants, while not as elaborate as other resorts, were nice as well. I particularly enjoyed Balisk. We got to dine outside on a lovely evening and the food was delicious. We enjoyed each meal. The room service is pretty basic and simple, but we didn't lean on that too much. All in all you're getting MORE than you pay for with this place. So if you're looking for a decent resort at low cost, this is a winner in my mind. I'll probably return.

設施雖都一般，但衞生及接待也還可以。在坎昆算相對較便宜的酒店，有提供簡單早餐，有約車服務。門口有一巴士站，可達坎昆城，但語言不通無法乘坐。出門左拐約200米有個小超市，可以購些食物。右拐百來，有個加油站，加油站有擺攤的，賣飯的

Beahtiful hotel. Awesome services. Everyone is outstanding at what they do. Lucy, the front desk, the chaya team and the malpeque team. Guadalupe our housekeeper really did an awesome job taking care of the room. Lucy was our personal conceirge during our honeymoon and she made sure our stay was outstanding and cared for the small details. The snorkeling activity is awesome, we had a great time. Overall great trip and looking forward to coming back

Haven’s beaches, location, and staff were amazing. Considering the price, we expected to not have the typical watered down alcohol/ meh food all inclusive experience, which unfortunately proved to be the case. You couldn’t get a buzz from the drinks unless you were injecting it straight into your veins. The only great restaurant was the Italian one. The coffee shop was also fantastic. The pools were beautiful, and there were always beach and pool beds available. The staff are very warm and friendly. Our jacuzzi never worked correctly and it turned out that you had to turn on the outside lights to get it to work, which we were never told. The nightly activities and the club are a bit cheesy, but the staff is doing the best they can. Big shoutouts to Pamela, Alfredo, Eli, and John, who were absolutely too notch staff. The rooms are beautiful and the rain shower is amazing! I think the overall value for experience is overpriced based on the food and beverages.

Excellent