Novotel Suites Berlin City Potsdamer Platz

Ulasan Novotel Suites Berlin City Potsdamer Platz

Novotel Suites Berlin City Potsdamer Platz

Anhalter Str. 2, Berlin, 10963, GermanyLihat Butiran Hotel
Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Berlin City Potsdamer PlatzNovotel Suites Berlin City Potsdamer PlatzNovotel Suites Berlin City Potsdamer Platz
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1 malam

Ulasan Tetamu

4.2/5
Sangat Baik
135 ulasan
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.2
Perkhidmatan4.1
Kebersihan4.2
Tapis mengikut:
Atur mengikut:
Semua ulasan(135)
Ulasan positif(31)
Ulasan dengan gambar/video(9)
Penginapan yang hebat!(14)
Lokasi yang baik(12)
Lokasi yang sesuai(10)
Kakitangan yang mesra(9)
Lokasi yang strategik(7)
Ulasan kurang baik(4)
Pengguna Tetamu
Menginap pada Okt 2022
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 25 Nov 2022
كانت تحفه والاوتيل موقعه ممتاز ونضيف واللى فى الريسيبشن متعاونين جداً
Jawapan daripada Pihak Penginapan: Dear guestThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin
Islander
Suite Standard dengan katil double, sofa bed, dan dapur kecil
Menginap pada Jan 2025
Keluarga
3 ulasan
1.5/5
Disiarkan pada 1 Mac 2025
My stay at this hotel was not good. Many problems happened, and staff did not help properly. We arrived early at 11 AM. Staff told us to wait until 3 PM for check-in. We waited, but at 3 PM, room still not ready. When we asked, they said, “We check with housekeeping,” but nobody came back for 15 minutes. We asked again, then they gave us a room. But air conditioning in room was broken and toilet was not cleaned. We had to ask for another room again. Very tiring. The new room was okay, but this wasted our time. After all waiting, we felt unhappy. At checkout time, there was more confusion. I already asked for late checkout and they approved. But at the day, staff forgot. They said I must leave early. Housekeeping people kept knocking on door many times, telling us to “go to reception and confirm.” But reception already approved before! Why ask again? It felt stressful. I’m
Terjemah
Jawapan daripada Pihak Penginapan: Dear Islander,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations and appreciate your feedback regarding the challenges you encountered during your check-in and room conditions. It is our goal to ensure a seamless and comfortable experience for all our guests, and we apologize for any inconvenience caused by the delays and issues with the air conditioning and cleanliness.We also understand how frustrating it must have been to deal with the confusion regarding your late checkout. Our team strives to communicate effectively, and we regret that this was not reflected during your visit. Your comments will be taken into consideration as we continually work on enhancing our service.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Novotel Suites Berlin City Potsdamer Platz
AppleK
Suite Standard dengan dua katil single, sebuah katil sofa, dan dapur kecil
Menginap pada Jul 2024
Keluarga
7 ulasan
3.7/5
Disiarkan pada 2 Sep 2024
The hotel reception area seemed busy and crowded but the hotel staff were friendly and efficient. Great location within walking distance to top tourist attractions such as Checkpoints Charlie, Topography of Terror. There are supermarkets, restaurants and cafes close by the hotel. The mall of Berlin is about 20-30 minutes walk from the hotel. Good public transport link outside the hotel metro station and bus stops. The room is modern and spacious which is fitted for us a family of 4 with 2 teenagers. The toilet and bathroom are separated saved us time queuing for toilet / shower. The bathroom has a bath as well as a shower cube👍 but there was a lack of body lotion in the bottle that supplied by the hotel. Half of time we were not sure if the air conditioning was working! Overall we enjoyed our time in our stay.
Terjemah
Jawapan daripada Pihak Penginapan: Dear AppleK, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel staff friendly and efficient, and that you enjoyed the modern and spacious room suitable for your family. We are glad you appreciated our convenient location near top tourist attractions and various amenities. Please accept our apologies for any inconvenience caused by the lack of body lotion in your room and the uncertainty about the air conditioning. Your comments are valuable to us, and we will address these areas internally. We hope to welcome you back for an even better experience in the future. Warm regards, Novotel Suites Berlin City Potsdamer Platz
Ihor Zolotko
Standard Suite With Multiple Beds
Menginap pada Jan 2025
Melancong bersama rakan
3 ulasan
3.5/5
Disiarkan pada 2 Mac 2025
The breakfast was good however the room description was not corresponding to the real room condition. I booked a room with three separate beds and I received a room only with two, when I asked the receptionist he said that they don’t have a room with three beds available
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ihor Zolotko, Thank you for your feedback. We apologize for any confusion regarding your room arrangement. We have reviewed your reservation, the room you received corresponds to what you have booked. If you make the room reservation directly, it usually helps to avoid the misunderstanding about room categories. Our team strives to provide accurate descriptions and availability, and we regret any inconvenience this may have caused during your stay. Best regards,Novotel Suites Berlin City Potsdamer Platz
Pengguna Tetamu
Suite Standard dengan katil double, sofa bed, dan dapur kecil
Menginap pada Okt 2024
Melancong bersama rakan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Dis 2024
My stay at this hotel was great. It was clean and comfortable to sleep in. It is near shops, the Christmas market, and public transport. 10/10
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the cleanliness, comfort, and convenient location of our hotel. We look forward to welcoming you back for another exceptional stay.Best regards,Novotel Suites Berlin City Potsdamer Platz
Chlsa
Suite Standard dengan katil double, sofa bed, dan dapur kecil
Menginap pada Ogo 2024
Pasangan
8 ulasan
2.2/5
Disiarkan pada 7 Sep 2024
The cleanliness in the room is poor. The cups are dirty with a lot of stains. The toilet smells horrible, smells like a public toilet in Europe.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Chlsa, we apologize for the inconvenience you experienced with the cleanliness of your room. Your feedback is valuable, and we will address these issues internally. We strive to provide a pleasant stay for all our guests. Best regards, Novotel Suites Berlin City Potsdamer Platz
Yogesh Kalia
Suite Standard: Katil Double, Katil Sofa, Dapur Kecil Sesuai untuk Tetamu dengan Keperluan Terbatas
Menginap pada Mac 2024
Keluarga
25 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Apr 2024
It was very comfortable stay at this hotel. Location is quite good, near to many restaurants, grossery stores. Rooms are spacious. I noticed some annoying alarm sound in the room which I reported to reception and they said they will look into it. It was mild sound.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Yogesh Kalia, we are delighted to hear that you had a comfortable stay with us. We appreciate your feedback regarding the alarm sound, and rest assured, we are investigating this matter promptly. Thank you for highlighting the positive aspects of our hotel. We look forward to welcoming you back soon. Warm regards, Novotel Suites Berlin City Potsdamer Platz
Osman
Suite Standard dengan katil double, sofa bed, dan dapur kecil
Menginap pada Mei 2024
Keluarga
6 ulasan
4.7/5
Menakjubkan
Disiarkan pada 1 Jul 2024
Very good location. Good service, very clean. Spacious rooms
Terjemah
Jawapan daripada Pihak Penginapan: Dear Osman, thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our convenient location, excellent service, cleanliness, and spacious rooms. We look forward to welcoming you back soon. Best regards, Novotel Suites Berlin City Potsdamer Platz
Pengguna Tetamu
Menginap pada Dis 2022
Keluarga
1 ulasan
4.5/5
Hebat
Disiarkan pada 14 Jan 2023
Perfect stay in a big space with perfect location - bed was a bit on the soft side tho, but no complaints as this is based on personal preference. Overall a great stay!
Terjemah
Jawapan daripada Pihak Penginapan: Dear guestThank you for your feedback! Our entire team is pleased to hear that you enjoyed your stay with us at the Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you again soon and to improve even further until then to make your stay an all-round successful experience.We greet you kindly,Your Novotel Suites Team Novotel Suites Berlin City Potsdamer PlatzAnhalter Straße 210963 Berlin
Pengguna Tanpa Nama
Menginap pada Ogo 2022
Melancong bersama rakan
14 ulasan
4.0/5
Sangat Baik
Disiarkan pada 11 Nov 2022
The hotel is clean and staff are nice. The location is good too because it is next to a metro station.
Terjemah
Mateusz Krzysztof
Menginap pada Mac 2022
Melancong bersama rakan
1 ulasan
4.5/5
Hebat
Disiarkan pada 8 Mei 2022
They allowed us for very early check-in.
Terjemah
Pengguna Tetamu
Suite Standard dengan katil double, sofa bed, dan dapur kecil
Menginap pada Dis 2024
Melancong bersama rakan
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Feb 2025
住的3人房，比想像中大很多，房間有微波爐和飲水機，廁所跟浴室是分開的，這個設計十分方便。酒店提供rituals的沐浴用品，味道十分不錯，唯一的缺點是浴室門有一條明顯的縫隙，在外面是能看到裡面的。整體來說蠻不錯的。
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your positive feedback regarding our hotel. We are pleased to hear that you enjoyed the spaciousness and facilities of the room. We will seriously consider your comments regarding the design of the bathroom door. We look forward to welcoming you again.Best regards, Novotel Suites Berlin City Potsdamer Platz
Pengguna Tetamu
Standard Suite: Double Bed, Single Sofa Bed, Kitchenette Ideal For Guests With Limited
Menginap pada Dis 2024
Keluarga
2 ulasan
4.7/5
Menakjubkan
Disiarkan pada 24 Jan 2025
房間乾淨整潔，有陽光的日子陽光可以滿屋子。交通特別方便下樓走20米就是地鐵公交！前台有位亞裔面孔的小姐姐親切温和，非常的友好！小廚房能做點簡單的三明治挺不錯👍
Terjemah
Pengguna Tanpa Nama
Suite Standard dengan katil double, sofa bed, dan dapur kecil
Menginap pada Dis 2024
Keluarga
17 ulasan
4.2/5
Sangat Baik
Disiarkan pada 26 Jan 2025
連住5天，地理位置優越，離景點近，附近吃飯，採買也很方便，乳膠床墊，冬天不冷，也可和台檯拿拖鞋，唯獨沖馬桶聲過大
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your positive review of our hotel! We are delighted to hear that you enjoyed the comfort of the room, the convenient transportation facilities, and the friendly service from our front desk staff. We look forward to welcoming you back!Best regards, Novotel Suites Berlin City Potsdamer Platz
Pengguna Tetamu
Suite Standard dengan dua katil single, sebuah katil sofa, dan dapur kecil
Menginap pada Okt 2024
Keluarga
3 ulasan
3.5/5
Disiarkan pada 17 Nov 2024
Wir haben ein Familienzimmer gebucht mit 2 Kindern. Bei der Ankunft waren nur 2 Erwachsene von Trip dort gemeldet. Nach kurzen Hin und Her wurde uns ein Familienzimmer zur Verfügung gestellt. Danke an die Rezeption. Schade von Trip das nicht gut geklappt hat, trotz richtiger Buchungsbestätigung.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ali GÖKDEMİR,Thank you for your positive rating. We are delighted you enjoyed your stay and appreciate your support.Warm regards,Novotel Suites Berlin City Potsdamer Platz