Hotel Terbaik dengan Gimnasium di Berlin

The hotel was well located with connections to everywhere in Berlin and walking distance from Berliner dom and museum island. The staff and service in the hotel were impeccable, always smiling and very helpful and professional. Only downside is that the hotel room doesn't feel like a 4 stars room, it feels old and tired and in need of a revamp.

The hotel is okay, not the best room service. The spa area is quite small and not very comfortable when more than 4 people are present. The bed was big and comfortable, only the pillows were very high and hard, but they were replaced swiftly. If you are looking for a more luxurious and comfortable hotel, I would not suggest choosing this one.

Grand Hyatt is nicely located and a well maintained property with pleasant staff. Greta Garbo Suite is lovely as is the Vox Bar with live music. Property has no parking garage but good Valet service. Everything in order and a spacious, comfortable property.

Nice location close to metro and facilities. The breakfast was great. Pool clean and well kept although it closed at 9:30pm on Friday. WIFI excellent. Room facilities were also good. Would stay again.

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

Das Hotel Zoo liegt direkt auf dem Ku‘damm und ist deswegen die ideale Basis für einen Berlin-Aufenthalt. Es trifft die richtige Mischung zwischen Top-Hotel und Coolness. Der Service ist jederzeit freundlich und hilfsbereit und die Zimmer sind groß, haben ein tolles Bad und sind sehr komfortabel. Außerdem hat mich das Design des Hotel überzeugt - Klassik trifft Moderne. Weiter Highlights sind ein tolles Frühstück und top-Kaffee.

Awesome stay with the hotel. Staff were extremely professional and helpful when trip.com didn’t properly confirm the rooms with this hotel. The manager went above and beyond to help us resolve the issue . The rooms were stylish and clean and the location was within walking distance of many attractions and the transit system at Zoological Station

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

Was much better when it was a Sofitel Hotel a few years ago. Now quite a basicly run hotel. I believe better ones can be found in Berlin for the same price points.

I could stay in a very comfortable room and have a great room cleaning services. And the breakfast was in a very good taste and the coutesy of stuff was very good, too. Furthermore, the good locatiin of the hotel is useful for having a walk to several historical spots.