Omeo Suites Big Bear

NO ONE AT THE SERVICE DESK WHEN I ARRIVED, HAD TO CALL A PHONE NUMBER, LEAVE A VM, FOR SOMEONE TO FINALLY ARRIVE TO CHECK US IN. I PREVIOUSLY CALLED IN JULY TO CONFIRM FOR A DOWNSTARS ROOM WITH A KING SIZE BED. WHEN WE ARRIVE THE ONLY ROOM AVAILABLE WAS ON THE FIRST FLOOR WAS WITH TWO QUEEN SIZE BEDS. THEN THE ATTACHED ROOM NEXT TO US WAS SMOKING AND THE FUMES CAME INTO OUR ROOM, HAD TO GO TO FRONT DESK TO FIND SOMEONE TO LET THEM KNOW OF THE SITUATION. WILL NEVER STAY THERE AGAIN. WOULD NEVER REFER THEM EITHER

Check in is a 4pm which is a little bit late for my liking and front desk staff was rude. 

離湖邊挺近 便宜散步。

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While on the slopes all day, Big bear received about a foot of fresh snow. The drive down was looking to be terrible. However, finding a last minute room in Big Bear on the weekend is very difficult. So when the BigBearInn had several rooms, I knew it was going to be a dive. And sure enough the building is so old, that it should probably just be demo'd to start over for something new. The only plus is that you can walk to the village and there is a nice fireplace in each room. The shower made me feel dirtier than when I got in,and the shower door didn't close. But at least I didn't die on the highway or freeze to death in my car.

HORRIBLE! And “Customer Service” is non-existent! We stayed at Big Bear Inn (formerly named Knights Inn) for one night. We arrived late from OC and just wanted hot showers and to sleep. When we got to our room, it was freezing and come to find out the heat didnt work at all, we put it on the max and it didnt turn on. The front door didnt lock, my friend had to literally pick up the door to line it up with the lock to lock the door. My friend went to take a shower and despite letting to water run for more than 10 minutes (which is so wasteful!) the water never got hot, it didnt even get remotely warm. He decided to not shower and just go to bed. The walls are paper thin so we heard every single thing our neighbors said. It felt like they were in the room with us. The sink leaked water into the floor and looked like it could fall off the wall at any minute. It was 18 degrees that night. The next morning we went to talk to the office and ask for another room. We were told there werent any rooms left, the thermostat was on the wall and it takes the water 10 minutes to warm up. The was the only “customer service” we were offered. No other solutions were offered. Is it SO much to ask to have a door that locks, warm water and heat? These are basic, simple things! Dont book this place, its not worth it. To Big Bear Inn - DO BETTER!!!