Hotel berhampiran Zorroza, Bilbao

A pleasant surprise this hotel next to the San Mames stadium, close enough to many points of interest in Bilbao. Very clean and with everything you need in the room and good quality as well. Breakfast was excellent with everything you could want, local specialities, champagne and wine, orange juice freshly squeezed, hot chocolate, a wide range of special teas, home made cookies and pastries, everything so tasty and diverse that it was a very difficult choice. The staff everywhere in the hotel was polite and helpful. Highly recommended for services and quality.

El hotel está súper bien situado, lo mejor sin duda es el personal especialmente Mercedes. El desayuno muy completo y con unos horarios estupendos. Si tuviera que volver repetiría.

位置特別棒，在畢爾巴鄂新城的核心位置，一兩條街就有停車場很方便，酒店整體裝修簡約溫馨不失檔次，是近些年剛翻新過的，不過由於大樓整體設施老舊，還是難免能在衛生間聞到一些類似煤油的味道，應該是熱水系統。樓下自家的飯店味道非常好，有格調，性價比略低，rooftop景色很美，調酒很棒

We had a wonderful time. There were problems with bookings but were resolved within a minute At the room (upgrade) we had a surprise with and leaving the hotel our car was cleaned . Enorms info and a wonderful breakfast were the topping on the cake

Very good hotel with very friendly staff. We had a beautiful, big room. It was very clean and everything looked new. The bed and pillows where very good. It' s 10/15 minutes from Casco Viejo by foot. And a 15 minute drive to the airport. Would definitly book again.

Hardware is all fine and staff are friendly, but the ability for them to understand English is harder than I thought. If you need to book a taxi to airport or something crucial in terms of timing, better double check. Also, they got a nice small kitchen with disherwasher and washing machine. They provide all detergents for both. However, they don't have basic salt, pepper and edible oil. Microwave is nice and quick to have.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Hotel é ótimo. Agora comprar aqui é mt complicado. Pedi cama extra e paguei por isso. Quando la cheguei o quarto n podia ter cama extra. Ainda por cima tinha duas camas quando pedi king size. Nem sei onde reclamar isto??

Por la noche en la habitación se escuchan ruidos de tuberías. Se podría mejorar el secador de la habitación, ya que es bastante malo. Limpieza de habitación adecuada. Me han gustado las toallas, son de buena calidad. Servicio de desayuno muy bueno. Servicio de recepción bueno.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.