Alex Ng Mimi
4 Julai 2024
The hotel is located far from the city centre. I had requested a welcome room decoration to celebrate our anniversary, but unfortunately, when we entered the room, there was no decoration. Additionally, the receptionists did not provide us with any information about the hotel's facilities, amenities, or complimentary services, such as the free sauna or complimentary chocolate. There was also no coffee or tea in our room, and we were only provided with two bottles of water per day, with a charge for any additional water, despite of the fact that we booked the Executive room. Lastly, when we checked out and returned the key, the receptionist did not even smile or thank us, even though I, as a guest, had done so first.
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