Comfort Inn Birmingham Homewood

To be fair, there was only one staff member who was terrible and I sure hope his management helps him learn how to better handle guests. After my flight was cancelled on the first day of my 2-night stay, I called the hotel to say I would not be arriving until the next day. The same man who checked me in the next day was the one who answered the phone that night and warned me that my whole reservation would probably be cancelled if I "no-showed." I explained that I would be arriving as soon as there was another flight. However, when we arrived the next day our 2-night stay had indeed been cancelled. When I asked if our room had been sold to someone else he told me "no." So I asked to please be given a room and he told me I'd have to pay again. I was not refunded for my pre-paid stay when they cancelled -- he wanted more money in addition. So of course I asked to speak with a manager. No manager appeared to be on-site, and the front desk attendant refused to call someone to help. It wasn't until I called the Choice Hotels 800 number and explained my situation that he decided to get permission to reinstate my reservation. This was our 2nd stay at this particular location which is nice and close to the college my daughter is thinking of attending. I'm disappointed that this happened and hope for better trained attendants if we ever return.

Booked for a few days off in the area, I was pleasantly surprised to realized that I have stayed here before. My mentored was that was a good stay and this was as well. Good friends stuff and great quality for the price. The rooms and services are well maintained and convenient. I would stay again in a heartbeat/

Cleck in was easy. The room was comfortable and clean. Breakfast adequate. Would definitely recommend this hotel for a pleasant stay.

Well maintained, clean and quiet. Beds very comfortable. Breakfast minimal. Will return

I can not say enough good things about this hotel! The desk clerk was super helpful and friendly. The hotel was spotless! Cleanest hotel I’ve stayed at in a while. Beds were comfy, great breakfast included and complimentary coffee available in the lobby 24 hours a day. Another thing that is very important to me is safety of the area and I felt completely safe there. I will definitely stay there again the next time I’m in the Birmingham area.

Bathroom was not in good shape. Toilet wouldn’t flush, not a clean, fresh appearance as the room was.

My stay was great. The front desk staff was nice and helpful. The room was very comfortable and the view was pleasant. Thanks for a nice stay.

Great friendly staff. Nice clean rooms. Breakfast was very nice. No complaints at all.

We had to have a hotel for my sons surgery and we were a little worried but actually had an amazing experience