Comfort Inn Birmingham

This was by far the worst hotel experience I've ever had in any city in any country. From the moment I walked in, there were countless people cluttering the lobby & the stairs up to the rooms, including quite a few unsavoury looking characters among them. Myself & my party had some very uncomfortable stares in our direction. The man working at the Check-in desk tried to double charge me for the room that I had already paid for. It took showing him my email receipt to convince him that I'd already paid. The room itself was dirty, the the bedsheets not being made, the floor hadn't been vacuumed, there were some questionable stains on the floor & on some of the walls & the door felt very flimsy, even with the double lock on. The other members of my party had similar experiences in both of their rooms. Within 10-15 minutes of checking in, we decided to leave & find an alternative hotel. On our way out, there were two men drinking cans of Stella next to the Check-in desk...This was at 2:30pm! Later that night, I returned only to use the toilet as it was closer than going back to the alternative hotel. I discovered that one of our room doors was wide open, when it had definitely been locked on the way out. Keep in mind, we had not officially checked out of these rooms yet. Having a quick glance inside, it appeared as though someone had broken in, looking for something to steal! Thankfully, we had not left any of our belongings behind in any of the rooms. I have never felt more unsafe in a hotel establishment. It is supposed to be a safe space that caters to their guests. I don't think I could've brought myself to sleep in the Comfort Hotel if I had chosen to remain there for the night. PLEASE AVOID!

Comfort Inn Location is great, just next to Birmingham New Street train station and within 3 mins walking distance to Birmingham China town, so plenty of restaurants and cafe surround this hotel. The only downside is the shower area, the curtain was short and water spilling everywhere when take shower. Overall I would rate 4.0 for Comfort Inn due to excellent location and reasonable price

The location is great. Right in front of the new street station. The staff is great. The room is simple but clean and comfortable. The bathroom had a bathtub. Unfortunately it was not really sound proof. I could hear door closing and some thumps from above. I hope my talk or watching TV did not disturb other guests.