Be warned ahead of time that if you stay at this hotel during the summer when it is hot, there is no air conditioning in any rooms. I booked a room for our family at the Mercure Bale/Mulhouse Aeroport via that hotel's own website. When I received the booking confirmation, it showed that our hotel was a different one that is next door, the Aparthotel Adagio Bale Mulhouse Aeroport. After a quick glance at that hotel's website, I assumed that it would meet our needs just fine. I was very wrong. The Adagio Aparthotel did not have any staff at the front desk. Instead, the staff is located at the Mercure hotel next door, and that hotel apparently is owned by the same company. You cannot contact that staff from the room telephone, so you must walk outside and then over to that hotel in a different building in order to communicate with them. After our fourth visit to see them, they informed us that the phone system in the Adagio Aparthotel isn't functional. The staff there at the Mercure were unaware that the Aparthotel Adagio did not have a working air conditioning system, so when I first went down to ask them how to operate the air conditioning, they showed me the wall controls for their own hotel and assumed that the wall controls in my hotel room were the same. Alas, they were not the same. So a second and third visit down to their front desk resulted in an extended search on their part to discover that no air conditioning is available in our hotel. The night was so hot in the middle of June that we knew we wouldn't be able to sleep, so we asked for a transfer to the Mercure hotel, which is where we originally booked the room and thought we would be staying. They told us to open the door and windows to our hotel room so that the outside air could keep it cooler. Not only was it too hot for this, but there was a lot of outside noise in addition to the volume from televisions in other rooms whose doors were open. They then offered to make the transfer to the other hotel, but since they didn't have a family room available, they said we would have to purchase an additional room. We had arrived at 10:00 p.m., and by this time it was now 11:30 p.m. We felt desperate for a decent night's sleep before our flight the next morning. After about a 15-minute delay, an angel came our way. A staff member of the hotel (who appeared to work not as a manager but rather in the IT department) came out from a back room, spoke with the front desk staff, and convinced them to provide us with two rooms without an additional charge. One of the two rooms was fine, and our children were able to go into that room and go straight to sleep. The other room was hot, and the air conditioning would not work. So after a 20-minute delay, we moved to another room. At that point, I was able to go back to the other hotel and bring our suitcases over to the new room. Understandably, the hotel staff were unable to help us with our suitcases because of COVID restrictions, but this was an
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