Ulasan Holiday Inn & Suites Boca Raton - North

Quiet a old property with thin walls, you could hear noice at night, service was exceptional.

Ac Didn’t work Tv Didnt Work elevator ac didnt work bad experience all around

Todo excelente, especialmente el desayuno

環境好，安全安靜

I thought I would give the hotel a second try since our last visit we had a leak, this time the room wasn't perfect things missing from the wall but the hooks there for a long mirror, not perfectly clean. And the air didn't work all that well. The staff was nice.

Have 3 rooms. One room had someone already in it! Another room had what looked like blood all in the tub/shower and the spout is broken. We did get another room to replace the one that had someone in it but had to keep the one with blood(they did send someone to clean it) and no bedding for sofa sleepers.

Kind of dirty. No supplies...had to ask multiple times for soap, shampoo, towels, etc. Coffee & hot water thermos always empty or cold. Toilet & sink broken. When breakfast runs out there are no refills even during breakfast time. Pool cloudy.

It was a good location for the two week's training I had, the pool and hot tub were clean the bar was nice but was out of certain liquor and likewise with the restaurant there, they seem to be out if stuff constantly. Both the bartenders were really good and very personable as well as attentive to customer needs. Front desk was okay abd helpful as well, tbe ckeaning staff let a bit to be desired, regularly not enough towels, no trash liners and I asked 3 days in a row to change my sheets after the first week stay, so it took 8 days with the same sheets. No at all happy about that but the front desk took cate of that after spoke to them about it.

This place Holiday Inn & Suites Boca Raton - North, an IHG Hotel I booked our room at least 1 week prior and the receptionist told us the room we booked was no longer available and there was no King size bed either. The receptionist told me there was only 2 queens size bedroom available to which I accepted it since there is no other choice. And then this is the crazy part she asked me for payment which I already swiped my card before I even realize that I should been already paid for since I booked it online. It was crazy! When we get into our room I told my husband to call the receptionist again and asked for her name. Later on our phone rang in our room and there was another guy a receptionist too that explained of what happened and he said he will refund us since the receptionist was very new and she doesn’t know that much yet. I was relieved at least the receptionist guy made an effort to call and had clarify things out to which I appreciate it. For me I understand we are not perfect and we do make mistakes, but if the client already told that she already booked and already paid for, you should at least call for help before make any decisions at your work especially if you’re a new employee to prevent any problems or escalations. FYI ******* did nothing wrong here, it was the hotel itself who made the mistake! 😑

Old building that needs a lot of work. They try to mask it with paint and decorations but everything seems to be falling apart. First room they gave me had leaks everywhere and mold. Second room they gave me door wasn’t working and maintenance had to come fix it because they had no other rooms available. Air conditioning leaked all over carpet and mattresses were horrible. Staff was trying to do their best with what they had.

The property itself looked really nice but the single staff member i met was simply just disrespectful and rude completely denied my reservation even tho i made it almost a MONTH in advance really amazing place staff made it horrible couldnt even get in.

at hotel for 5 days ,on 2 days they did not clean room nor replace towels despite we asking to do such. We were late for a dinner reservation waiting for towels to be delivered to take a shower. rooms are old and need updating.not a place I would repeat .On a positive note woman who worked in restaurant was nice and helpful

My clienta arrived late as flight was delayed. When they arrived to property the hotel said, the had oversold the hotel and they couldn’t accommodate. They didn’t even offer a solution or help to find another hotel. Very bad experience!! Onsite manager worse.

If you are thinking of staying here, DONT!!!!! This was the worst hotel I have ever been to ever. The AC didn’t work, there was a mouse running around our room leaving droppings everywhere, they gave us pillows with no pillow cases, had no towels and there were roaches. When we asked to be moved to another room because we got in late and the children were sleeping, they refused and said they were overbooked. They offered to discount our first night and never followed through. We ended up leaving after already paying for our stay and would you believe the general manager and hotel staff have been giving me the run around about my refund. This is the most frustrating experience ever. Don’t say I didn’t warn you.