Hotel berhampiran Porta Santo Stefano, Bologna

Two stars because it is a nice hotel with comfortable beds. Thats about it. It is certainly not a five star hotel, which it purports to be. We arrived around 8pm and advised reception that we needed to leave for the airport at five am. At some point reception advises that the booking was for one person and they had to charge us for the second. I have never heard of this! So for the extra person for our 8 hour stay, they wanted €100! What the hell for? I looked on a booking sight and showed the receptionist that I could still book a room (which would come with a free bottle of wine) for two people for exactly what I paid. Receptionist kept saying that it would be more if i booked through the hotel. Lets follow the logic here. Why would i book directly through the hotel if the same room is less on a booking sight? The most irritating part is that she kept laughing inappropriately for some unknown reason. The male receptionist kept insisting that the € 100 was for the ”free” hot breakfast. We reminded him that we had to leave before breakfast was served. He assured us that there would be a cart full of food in the morning before we left. Long story short, that did not happen. There was a cart with coffee and a few pastries. But wait, there's more! The man at the reception in the morning told us that if we had asked, they would have made us breakfast. That would have been nice if it was ever suggested by reception at check in! A real five star hotel would have just taken the initiative to prepare the bagged breakfast for us given the conversation had the night before. I also enjoyed how the staff talked down to us insisting that a €100 per person euro fee is totally normal. Because I've never stayed in a hotel before! Thats sarcasm btw. Again, this certainly was not a five star experience. And just to compare apples to apples, we stayed at a four star hotel when we arrived in bologna 10 days earlier. It was 1/5 the cost, the staff much more accommodating and was just as comfortable and nice. So do yourself a favor and ignore the alleged five star rating and save your money and nerves by staying anywhere else.

This hostel gets a 5 out of 5 vote from me and you won't find anyone as fussy as me when it comes to hostel reviews. I don't understand the mixed reviews it has been given by people staying here at the same time as myself? The staff are very friendly and help you as much as possible.....a special shout out to Ciara who is very lovely. My room was very clean and my bunk had a charging point, night light and curtain. The only minor problem are the lockers are small and square so you can't really get anything in them - they need changing to bigger ones! The meeting area is just a ten foot square area next to the reception desk with only around six seating places and likewise the kitchen area is also small with a single long table for breakfast that can only seat around twelve people at any one time. The main reasons for this is the hostel is small overall and also only has three shower rooms with the toilets housed within these rooms. This can be very annoying because if you're dying to use the toilet and all three showers are being used, you cannot gain access. The breakfast is substantial as it's an all you can eat comprising of tea, coffee and orange juice. To eat you have fruits, yogurt, ham, salami, cheese and salad. For the English pallet you have different cereals, toast, cakes, biscuits and the use of butter, jam and chocolate spreads. There's also a coffee perculator which can be used at anytime during the day. Within the kitchen there's a large fridge to store your own personal food items if you wish. You are expected to wash up all your items after you finish which is no big deal but something I don't agree with on principle. I'm on holiday and I've paid for my B&B so I don't expect to do their job for them - maybe that's just me? The location of the hostel is very good and within easy reach of the main city centre and tourist attractions with various buses a two minute walk from the front door and the main railway station just a fifteen minute walk away

Really nice experience here. Location is great and their service is super nice. If you want something like kettle, just ask the reception. They will accommodate you promptly.

Lovely hotel with friendly staf.. Location Location is very good if arriving by train or a flight. 5 minutes walking distance to the train station, easy to walk with luggage. City center is reachable in 20 minutes on foot. Room Our room was spacious with an extra bed for the child. Check-in/Staff This is a lovely hotel with super friendly staff. Check-in, check-out, left luggage was easy. There also is an incredible bar service and one of the most comfortable lobbies I have ever seen. Price/Performance Ratio It was very good for what is provided. One of the best in Bologna. Extras Breakfast was OK, breakfast room is very cute. Downside Can't think of any.

Situato vicino stazione centrale ma c’è bisogno di taxi per arrivarci … dalla stazione ci vogliono circa 7/8 minuti .., hotel molto pulito servizio alle reception veloce cordiale è molto disponibile…. camere molto belle e super tecnologiche pulizia ottima (la mia era la 339) colazione al buffet molto abbondante e tutto molto buono con soluzione diverse per soddisfare tutte le esigenze …. con il taxi con una decina di minuti si raggiunge subito il centro .., lo consiglio vivamente a tutti … aggiungo per concludere qualità del sonno ottima e doccia nel bagno maxxi ….. da provare assolutamente

Spacious, functional and well organised. Staff is extremely friendly and helpful. All speak very good English. Despite the closeness to the Bologna railway station the place is set back, quiet and green, with a large outdoor area for relaxation. The rooms are functional, clean, well ventilated and fitted with A.C. Totally recommended!

This place is amazing for the price. Perfect location. SO clean and comfortable. The staff were so friendly and helpful. I felt safe and taken care of being there alone as a single female. The surrounding area felt safe and I could walk to the stadium. The Central Plaza is a short cab ride and the staff will call taxis for you whenever you want. The buffet breakfast was lovely- nothing crazy fancy but assortments of cheese, meats and sausage, pastries, eggs, fruit, juice, cereal, etc. They made me a latte. I would 100% stay there again. Just absolutely perfect.

On first approach, it was clear to see that this hotel is quite far out from the city centre however explains why the prices are a lot cheaper. My partner and I stayed here in July 2022 for 4 nights and I must admit, we loved the room and overall feel of the hotel. Rooms were very clean and beds were very comfortable. We slept amazingly!! If it was just based on rooms alone, we would give this hotel five stars. However… We booked this hotel mainly because it had a pool. When we asked about the pool, we were informed we needed to book a 1 hour slot if we wanted to use it during that day. This was due to covid measures which were still in place at the hotel. So we did. Booked a 1 hour slot for the pool the following evening. When we arrived at the pool on the lower level, we noticed that the changing rooms were locked and the showers were turned off…due to Covid. Now I would typically understand some reasoning for certain covid rules but this just seemed ridiculous. A couple who were using the pool in the hour slot before us informed us to use the small shower cubicle to get changed as this had a frosted glass door on it and is the only bit of privacy you get down there. So we did! We ended up booking the pool out another two times on our stay but as reception advised following our first pool visit, get changed in your rooms then head down to the pool (assuming you don’t need to get the key from reception to unlock the pool). Towels were provided by poolside although on the first day, there was only one towel left for the two of us. On my final visit to the pool on the morning before we left, I had to go to reception in my swimming trunks because the pool was locked. Something I felt uncomfortable doing in the first place but as there was no changing facilities and the towels were locked by poolside, I reluctantly went to reception where the man behind the desk got angry at me being there in my swimming trunks. Simple solution would be to open up the changing facilities down by poolside to prevent this but hey, that was too obvious. Upon pointing out the fact that the changing facilities in his hotel were locked because they won’t open them due to Covid (which he should have known), he eventually calmed down and mentioned he understood. On our visit we also used the electric bikes which were at reception for a full day at the cost of €25 per bike per day. The system is far to complicated for what it needs to be and should be made simpler by just having reception deal with the booking. Once eventually booked, we were given the keys to the 2 bike locks, helmets and some netting for our hair (another odd covid measure which doesn’t make much sense as you will sweat through the netting anyway). As I was away to take the bikes out, I noticed that all four tyres were flat. Surely this should be inspected by the staff before the bikes are taken out?! Unfortunately staff appeared clueless on what PSI the tires had to be at and as he pumped up the first

The Hotel is very close to the airport and close to a bus stop to airport/central train station/city centre. 300mt far from a shopping centre. Only few steps from a restaurant/pizzeria. The staff was very friendly and gave us all the info needed. The hotel offers late check-in, they provide you with a pin cose to open the main door. We arrived before 11pm so didn’t need to use it.

The door lock was broken in our room The door frame was loose and fell missing my son by a few centimeters The middle WC in the lobby is loose nearly fell off The coffee machine at breakfast is broken The plates you eat breakfast on where dirty Shower head was broken spraying water everywhere The fruit at breakfast were not fresh The staff are rude I had a flight to catch at 6 am and asked the front desk to call a taxi for me and they did not. Had ro remind them in the morning of mu flight I asked for breakfast boxes for my family and I dor the day of our flight these were not ready Hotel is poorly maintained There was blood on my pillow If you want to see how bad scrambled eggs can get, then you should visit this place I would never go back to this hotel