100 Ulasan
Holiday Inn Express Kansas City - Bonner Springs
Bonner Springs|2.19km dari Wyandotte County Park
What could have been a good review has now turned into a bad review. We stayed one night. Shortly after settling into our room, we noticed a STRONG sewer smell coming from our bathroom. We reported it to the front desk who got the GM on the phone and sent housekeeping. No maintenance on site. They agree it smelled awful. My husband spoke to the GM; they were sold out & did not have another room to put us in. Sister property sold out too. From California & many days w/ long drives. just wanted to settle in and get some sleep. he started out really nice and offered to give us our points back & then some. We aired the room out, shoved towels under the bathroom door & slept with only mild odor. The next morning, I went to the front desk and spoke to the GM & informed him that the smell is awful and they may want to address it before putting another family in there. His attitude was completely different when he learned we had stayed the night. I reminded him that we were from out of town and didn't have many options. He was curt, clearly annoyed & stated ...”I thought you were leaving. Your husband said you were leaving:, ”I took care of you anyway”, ”I wiped you out of the system so it doesn't even show you were here” WOW! He never gave us our points back. SO he NEVER TOOK CARE OF US as promised. We have now elevated it to Customer service which is a whole other issue. Good luck but I won't be returning nor can I recommend it. 
Bagus
100 Ulasan