Pretty bad experience in general, people was friendly and in most cases all the issues were not their fault.
And the beach near the swimming pool is nice.
These are the issues we encountered
1 it took us more than 1h for check in and transport to the room. We arrived to the check in and got told to sit and wait, a couple that arrived afterwards even if they were told to sit and wait they got in front of us while the workers did nothing, other 3 people came and at some point i had to stand up and go myself because workers were doing nothing and the other people was going in front of me right and left.
2 not enough transport, this resort would be brilliant if it had enough people and transport but seems like it takes 15-20mins to go anywhere, they need more personal and definitely more transport.
3 students not well trained and not enough workers, students on OJT are in training they shouldnt be the ones doing most of the work in our case they were nice and friendly but they took us to the wrong room. Better training should be provided and more professional staff hired for it to be run well.
4 bed hard and uncomfortable… at hotel of this level you expect a decent bed not a hard cheap mattress and thats what we got. Woke up with back pain
5 everything is too far and with not enough transport, makes this place a mess.
6 atm we were told the only atm we could find in the gift shop was just for local cards, this hotel caters to many foreigners… and 0 atms?
7 breakfast lacking no bacon and tons of things missing , while the tofu or eggs were nice breakfast leaves a lot to be desired. But funny enough the workers were extremely professional when it was time to kick you out of the breakfast even if one person on your table hasnt finished.
8 no elevators… again, why no elevators?
9 check out we were supposed to check out before 6am and were ready at 5:35 but no transport came until almost 6, so we were late for out transport to the airport.
Please do not listen to lying and paid influencers, the hotel is not up to standards.
Dont waste your money and go somewhere else.
Terjemah