Movenpick Resort & Spa Boracay

The bar and restaurant are good. The front desk and guest service people are nice and polite, yet the actual service they delivered are below standard. For example, the air con is leaking water. Having called the guest service, they said that they are sending some one right away. Yet the right away actually took 45 mins. They said they have fixed the issue and sent a nice card and fruits. Yet the air con is still leaking water the 2nd day. The nice and polite doesn’t translate into quality and service guests actually need….

This is my 2nd night stay and I loved it! I experienced one of the best services in the hospitality industry in Movenpick. As a solo traveler, I feel very at home here. I stayed for 2 nights and would've stayed longer if my schedule permitted me. Ish, in the reception, greeted me warmly during check-in and I appreciated being asked how the trip was getting there. It felt genuine. all of the staff felt very approachable and is always willing to go a step further from every request I made. Their breakfast buffet is the best breakfast buffet I've had so far. I've stayed at a few 5-star hotels around the Philippines and in Hong Kong, China, and Vietnam but this was the best one so far. Each dish has been "made with love" as they say. There is a great selection of beverages, pastries and dishes. The facilities are well kept and there is ample staff to attend to any need in any area around the resort. The room was spacious and the toiletries were very well thought of. When I arrived, it was clean, and felt very homey. I loved the peaceful morning walks along the private beach. I've mostly stayed in the main beach every time I go to Boracay but it can get crowded and busy even early in the morning so the privacy is a great selling point to this area especially for those who just want to lounge by the beach and feel the morning breeze. The only thing I feel needs to be improved is the drain in the shower in my room. It takes a while for it to drain so while showering, expect to soak your feet on the floor water. I think it takes about 15 minutes after I shower for the water to dissipate. All in all, am I coming back? For sure! Still solo? No, I'm confident anyone I invite to join me will experience the same satisfaction I had. :)

We really enjoyed the hotel and the facilities. Their breakfast and chocolate hour were the highlights of our stay. Their gym is quite nice for a hotel and the pool has volleyball. Their own private beach includes various water activities. They have free shuttle to the city center every hour. Our one and only concern was the service provided. Despite our request from the front desk to ask our neighbors to remain quiet after 10 pm, they didn’t call them. Our neighbors were having quite a big party in their room and their music and laud voice made it impossible to sleep. We called the main desk twice, one around 10 pm the other 11 pm. Despite their assurances that they would call and remind them to respect the hotel rules, no one called. Midnight, we had to change our room. They didn’t upgrade our room despite the inconvenience (although they didn’t have to), in fact the AC in the room they gave us was leaking water. Despite our attempt to ask for assistance to solve our problem and their reassurance, no one came to help. We just separate our stay at the hotel and the services provided from each other and still rate the hotel with a good high score.

The hotel facilities and location are great. White beach with palm trees and a huge swimming pool for adults and children. Unfortunately the restaurant quality can not keep up with a 5-star hotel standard.

We had a great experience at the Movenpick. They were very accommodating when we requested a room change and assisted with all our needs. Staff is friendly and efficient. The resort had many activities as well as entertainment during the day and evenings. Our favorite was the live music, dj and fire shows. We also went for spa treatments which was fantastic. Even their in house doctor was great! Breakfast was amazing with big variety. The food was well prepared. They have 3 different dining options for lunch and dinner as well as a little street food market on some evenings. We also indulged ourselves in chocolate hour everyday. Our room was spacious, clean and had everything we needed. Overall we had a fantastic experience.

Stayed in the Junior Suite. Overall experience was pretty good. The staff are very helpful.