Movenpick Resort & Spa Boracay

Amazing hotel, great service, friendly staff from front desk to restaurants, it was an amazing experience, it has the best view and it is the best option for families in Boracay.

The hotel was not ready for Chinese New Year occupancy. It was missing umbrellas, food, fruits only watermelon. During this period, the queue for breakfast was huge. After this period, the hotel becomes much better. My recommendation: avoid big holidays to be there. Definitely not a 5 stars!

Beautiful hotel in a beautiful location with a private beach. The staff were very friendly and helpful. There were some gluten free options on the menu and the breakfast manager went out of her way to ensure we had gluten free pancakes every morning. The spa was very relaxing and the massage attendant was great. We traveled just before Christmas and the hotel decor was very festive.

Mövenpick Review We are staying at the hotel for the third time, and unfortunately, both the hotel itself and especially the service have significantly deteriorated. Key points: 1)The roof in our room was leaking. When it rained at night, water started dripping directly onto the bed from the ceiling. We had to visit the reception three times before someone addressed the issue. Moreover, there were no apologies or offers to change rooms. Apparently, this is now considered normal for this hotel. 2)The refrigerator did not work. It took us three days to get it replaced, and the staff tried to convince us that everything was supposed to be like that. 3) A two-meter palm branch fell near our child. Fortunately, he was under an umbrella and was unharmed. Again, nobody apologized, asked if any help was needed, or checked if we sustained any injuries. The only thing the staff seems interested in is money. We booked a rate with paid breakfast for the child, and they never forgot to bring the bill each time. However, when the child decided to sleep in one morning, they called several times to ask why they didn't receive payment. Additionally, here’s a list of other negative aspects: 1)Beach and pool loungers need to be claimed around 6 am. The staff does nothing to prevent people from reserving them with towels for the entire day. 2)The towel card system. Yes, previously the towels were poor quality and needed frequent replacement, but it's unclear why such a system reminiscent of Turkish 3-star hotels has been implemented. Staff often can't find your card, leading to queues and conflicts. 3)Breakfast is very weak. There are always long lines at the main restaurant. We accidentally discovered there's another restaurant available, which is strange since the staff doesn't share this information. 4)The pool is poorly maintained, and its lighting is in disrepair. 5)Overall, both the grounds and the rooms are cleaned inadequately. A soda can lay next to our umbrella for several days without being picked up. In the room, they didn’t even mop the floor—our feet were constantly dirty. Once, we wiped the floor with a towel, and it turned completely black. 6)The bathroom fixtures in the room are unsatisfactory—a leaky bidet shower left a puddle every time. Initially, the housekeeper would wipe it up, then she stopped, seemingly unable to report the problem. By that point, we lacked the energy to deal with it anymore. 7)Drinks at breakfast are chargeable, including espresso and cappuccino. Among the remaining free options, tea is the only drinkable choice. Most guests agreed that the juices were undrinkable. In summary, while the location is excellent and the hotel used to be decent, it has noticeably declined and now looks quite subpar, definitely not up to five-star standards.

The bar and restaurant are good. The front desk and guest service people are nice and polite, yet the actual service they delivered are below standard. For example, the air con is leaking water. Having called the guest service, they said that they are sending some one right away. Yet the right away actually took 45 mins. They said they have fixed the issue and sent a nice card and fruits. Yet the air con is still leaking water the 2nd day. The nice and polite doesn’t translate into quality and service guests actually need….

This is my 2nd night stay and I loved it! I experienced one of the best services in the hospitality industry in Movenpick. As a solo traveler, I feel very at home here. I stayed for 2 nights and would've stayed longer if my schedule permitted me. Ish, in the reception, greeted me warmly during check-in and I appreciated being asked how the trip was getting there. It felt genuine. all of the staff felt very approachable and is always willing to go a step further from every request I made. Their breakfast buffet is the best breakfast buffet I've had so far. I've stayed at a few 5-star hotels around the Philippines and in Hong Kong, China, and Vietnam but this was the best one so far. Each dish has been "made with love" as they say. There is a great selection of beverages, pastries and dishes. The facilities are well kept and there is ample staff to attend to any need in any area around the resort. The room was spacious and the toiletries were very well thought of. When I arrived, it was clean, and felt very homey. I loved the peaceful morning walks along the private beach. I've mostly stayed in the main beach every time I go to Boracay but it can get crowded and busy even early in the morning so the privacy is a great selling point to this area especially for those who just want to lounge by the beach and feel the morning breeze. The only thing I feel needs to be improved is the drain in the shower in my room. It takes a while for it to drain so while showering, expect to soak your feet on the floor water. I think it takes about 15 minutes after I shower for the water to dissipate. All in all, am I coming back? For sure! Still solo? No, I'm confident anyone I invite to join me will experience the same satisfaction I had. :)