Pengguna Tetamu
15 Februari 2024
As a family of 5 we just came back from holidays. As we checked in, staff hasn't explained anything properly, wasn't very friendly. We stayed in the chalet which was good and clean. At the breakfast restaurant, no one is smiling, every staff is very grumpy. We had a feeling that we need to leave breakfast ASAP. Even kids have noticed that feeling. In the evening for the dinner, no one has welcomed us, just walk in and sit where you can, staff wouldn't care to move towards us. NO ONE UNDERSTANDS ENGLISH. Few times they have brought wrong food orders. But we didn't know what to do as there is no one could communicate with us. They have brought 2 days in a row not cooked at all burger meat for our kids, and we're not happy with our opinion. They assume it's the way meat supposed to be done. Bar staff wouldn't acknowledge you at all. Not even when we were passing by infront of them. Not a welcomed feeling. Once our daughter has been kicked out from the kids play room because she cough couple of times. As one parent wasn't happy for his son to be in the same room with ill person. SO STUPID. Our daughter hasn't even played there once. The lifeguard at the swimming pool wasn't doing anything at all, just relaxing on the sunbed and drinking tea all the time. I wounder why there was never tea available for the clients. When we checked out, they made us pay for our 5 years old daughter stay. No where in the world you have to pay for that age. WE WOULD NEVER COME BACK TO THAT HOTEL AGAIN. MANAGEMENT SEEMS LIKE DON'T CARE WHAT IS HAPPENING . VERY RUDE STAFF. VERY UNCOMFORTABLE.
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