Hotel Westin di Boston

Location of the hotel couldn’t be beat! It was within walking distance to almost every highlight of Boston. Typically we pick a place to stay with free breakfast but there weren’t many to choose from for the location we wanted. Our room didn’t have a view but that’s to be expected in a downtown area. Also would’ve been nice to have a hot tub or something to sit in at the end of the night. Only random complaint I have was actually the size of the bathroom. This might be a weird thing to complain about but I think because the bathroom was so large and didn’t seem to be heated well and when I did try to take a bath (yes I bathe in hotel bathtubs) it got cold very quickly.  I was disappointed they don’t have all ADA accommodations. The captioning didn’t work for half of the television shows, there were no flashing lights or doorbell for my husband who is deaf. I understand the building is old but it seemed like some of those things probably could be added. We didn’t interact with the staff much. We kept our privacy door hanger at the whole time so I can’t anything about housekeeping except the room was clean when we arrived. Overall the stay was good for the cost. And we would definitely pick this hotel again simply for the location.

Great location, minutes walk to the commons and public gardens. Room is very clean and service was excellent!

Lobi Hotel cantik! Kakitangan meja depan sangat mengagumkan. Kami ”menaik taraf” kepada Suite King. Seluruh ”tingkat satu” (satu tingkat di atas lobi) sangat gelap. Bilik itu besar tetapi tidak bersih. Karpet di dalam dewan dan di dalam bilik itu kotor. Katilnya selesa. Bilik mandi tidak bersih dan tiada sabun. Saya terpaksa mencari pembantu rumah untuk meminta sabun, syampu dll. Saya rasa kerana kami menempah melalui vendor pihak ketiga, mereka memberikan anda bilik yang paling teruk. Mengingatkan saya tentang filem titanic - kami berada di kawasan steerage hotel atau yang tertua - mungkin bahagian berhantu di hotel. Yang berkata, Lokasi yang menakjubkan!! Saya pasti akan menempah di sini lagi!

The hotel is in a good location close to shops and restaurants in walkable distance. The room was spacious. Air conditioning worked well. The only thing didn’t work properly was the USB ports that charged phone whole night but not fully charged. Most Staff were polite and helpful. Overall, it’s a good short stay in Boston.

Watch out where you staying ! We’ve been using intercontinental hotel very well for couple years We live 5 hrs aways from the boston city Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel We stayed a night First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe) Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer Every time when I need I had to go Downstairs.. (Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL) Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!! And we couldn’t sleep at all stayed all night to go the airport next morning …. I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there.. So i claimed it next day when I checked out There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them But Email also Wrong ! What a WORST experience ever Years of good experiences have all crumbled this year. Anyways watch out where are you staying the room

I’ve been attending an event at this location for the last 3 years and this was by far the worst one yet. The rooms are SMALL… a suite is the size of an average hotel room. The queens were hardly enough for a couple. Their run rooms are literal closets. It is very clean, staff was great about replenishing towels and providing extra within a reasonable time. However, I was a little taken back when management refused to accommodate the event and often shoved us out of the way to prioritize 2-3 pilots coming in from the local airport. We are a 2,500+ person event and staff seemed to go out of their way to make things extra difficult. Elevator lines were ridiculous and when we tried to use the stairs, one of the managers lied and said they didn’t have any. Luckily we found them ourselves and just proceeded to use them as necessary. I was taken back by the bell hops who literally shoved their hand in your face demanding money before you could even take your bags off the cart… certainly made me not want to tip them at all especially after watching them man handle our luggage and throw it around. When it was time to leave, one member openly groaned in annoyance when we had requested our bags be taken to valet. Nobody wanted to do their job without extra money being tossed at them. Finally we got our luggage to valet and before I could even get my wallet out one member scoffed in disgust and tossed the cart at us… certainly not going to tip after that tantrum. 3 years ago this was my favorite location but you can actively see the decline in service and respect toward patrons. The location is ok at best. It’s in walking distance to great restaurants and such, however it’s impossible to park and unload on the main busy street. I’m glad we have a new hotel for next year…

Lovely boutique hotel down on the Boston waterfront across from the Aquarium stop. Very convenient location and friendly check-in. The room was nicely decorated and comfortable. I only gave it a four since the heat didn't seem to work well despite setting thermostat to high and I brought it to the attention of the front desk when I checked out. I enjoyed my stay despite the cool room in mid-winter.

The hotel is 8 mins walk to the redline, which makes the transportation very convenient to all the main attractions in Bostion. The hotel is old, so the room has a weird smell. However, the reception desk is very friendly. We had our welcome cookies and some nice suggestions for the stay and transportation. There is a market place on the first floor which serves Starbucks coffee and other groceries. All in all, we are satisfied with the stay considering the price.