The two stars are for the staff… Both the people we encountered at the front desk as well as housekeeping were professional and friendly. Unfortunately they work for an owner and an organization that does not give them the tools they need for their job. The room was not clean… And I don’t mean the sheets, countertops or the basics that a housekeeper can do…but marred walls, dirty carpet, draperies broken and falling off the rack, scuffed paint, moldy showerhead clogged with minerals and a tub mat that desperately needs to be replaced. The sheets and towels were clean although there were only two towels in the room for a two guest, two night stay and they are extremely thin and old. To give you an idea of how much management cares for their facility, the signage throughout was broken, the landscaping rocks were extending onto the street sidewalks were not maintained making it dangerous to walk around the property, their breakfast area is being used for storage, and doorways, walls, and general areas were filthy. We had specifically asked about outdoor pool availability and I’m sure through no fault of staff, there was a problem with the pool. During check-in we were told that it would be open the following day… this we made the decision to stay. It was repaired and filled however in spite of assurances it would be available the day after check-in, staff would not allow us in the pool area and I was told that management would not allow me to even take a plastic chaise lounge and put it on the patio adjacent to the pool area outside the fence to enjoy the sun. This was not a theft risk or general liability issue…. it was simply doing as little as possible to accommodate a guest. This facility is still serving paper bag breakfasts and we were told that they would no longer be serving their hot breakfast as they are hoping to open the restaurant adjacent to the property. That would not be quite so laughable if the actual property had been maintained at all but clearly they can’t afford or unwilling to do the basics to keep up a building much less open something new. There are some darling motels in Boulder City and I highly encourage you to stay anywhere but here. I’ve just put in my second contact to corporate however I have not received a response from either management when we placed our first challenge nor the corporate office.
Bagus
106 Ulasan