Hotel berhampiran Vision Express Opticians - Bracknell, Bracknell

Lovely lady on reception who works many hours , very kind and caring when we arrived late from a 200mile journey from up north and our room smelt fusty of urine. The hotel was full but she offered us options but it was too late. She offered to move us the next day but our children had unpacked. Just please note premier inn that room 41 carpet is worn and smelly and cold and damp . Room service was excellent and the lovely lady cleaned it again and gave us new towels - they did try. They are a lovely team :-) Breakfast was nice and the ladies were kind caring and attentive. The pub is no longer a brewers fayre due to premier inn closing most restaurants down so it’s only for hotel guests so it’s becoming run down in comparison to other years we’ve stayed here. The worse thing was the bar shut at 10pm and on the door it said 11pm so my husband who likes to work on his laptop and have a beer while I settle the kids was told it had closed! Shame as this hotel and pub was lovely and it’s now being run down like most premier inns and the poor business management plan where staff have to do everything housekeeping, breakfast, run the pub it’s just not sustainable or good for existing staff in our opinion

We stayed in the Premier Inn this weekend as we were going to Lapland UK very early the following day. I had booked it in March and found the price for a family room very reasonable. My children (6 and 5) had never stayed in a hotel so it was our first time in a family room. We were happy with everything in our room. As always the double bed was amazing and so comfortable. I would say that the extra bed was very uncomfortable and felt rock hard. I understand it was an extra bed but a bit disappointing when you’re used to the usual Premier Inn standard of bed. Only other thing I would mention is the shower was very temperamental. But we loved our stay and my partner and children had a great nights sleep. The one thing I’d like to mention is the amazing lady who checked us in at reception - so sorry I didn’t get your name. My children are both autistic and sometimes struggle with new people but she was so good with them and asking them all about their trip to Lapland. This personal touch really added to the stay for my children and I am very grateful. She even brought some colouring and letters to Santa down to the room a few minutes after we’d checked in. I’ve never had bad customer service from a Premier Inn but have never had such good personal service either. Thank you so much

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

Comfortable accommodation My room was spacious,clean and beautifully appointed. The bed was incredibly comfortable,ensuring,a restfull night sleep. Kishor was very attentive during our check in I was staying for few nights.he also help me with my luggage.

酒店有電梯，環境安靜舒適，房間空間可以，有個露天花園，可以在花園中的棚子用餐，服務人員態度非常積極，主動滿足顧客需要，距離溫莎堡較近，周末訂房緊張價格高 酒店旁邊沒有商店和餐廳，用餐要在酒店餐廳，餐廳食物是典型英式食物