Hotel Zermatt dengan Sarapan

The stay would be ideal if the room included a fan, as it can feel a bit stuffy while sleeping during the summer. The location is convenient, and the kids' club, spa, and pool offer plenty of fun for the children.

ツェルマットを楽しむのに最高の場所でした。 内装がとても可愛く全体的に温かみがあり、日本では味わえない非日常を体験できました。 部屋もゆったりと過ごせる広さで、ベランダのに出るとツェルマットの澄んだ空気を感じられて良かったです。眺望がある部屋ではありませんでしたが、それでも外に出られるのは良かったです。バスルームだけ狭さは感じましたがシャワーを浴びるだけなので許容範囲内です。 部屋の冷蔵庫中には水やビール、炭酸飲料などが用意されていて無料で頂けたのはとても嬉しかったです。物価の高いスイスでは有難いサービスだと思います。 ウェルカムスイーツとしてのリンツのチョコレートも、スイスらしさを感じられ嬉しいサービスでした。 朝食も一般的な洋風なブレックファーストといったラインナップでしたが、フルーツもチーズも素材が良いのかシンプルでありながら美味しく、個人的にはクロワッサンがとても美味しかったです♡あとオーダーしたら作ってくれるホットチョコやカプチーノなどのカフェも美味しかったです。 チェックアウト時には駅まで送迎して頂けて助かりました。 スタッフの方も親しみやすい雰囲気で、良い滞在となりました。

Overall, the hotel itself met expectations in terms of comfort, cleanliness, and facilities. Everything about the physical stay was enjoyable. However, the experience was significantly let down by the level of customer service. Switzerland has a strong reputation for hospitality, which made this even more disappointing. The reception staff, in particular, came across as unwelcoming and disengaged. There was no warmth, no greeting upon arrival, and interactions felt more like we were an inconvenience rather than valued guests. The lack of sincerity and basic courtesy created an uncomfortable atmosphere throughout our stay. It’s a shame because this could have been a near-perfect experience. With even a modest improvement in attitude, kindness, and understanding of what true hospitality means, this hotel could easily leave a much better impression. As it stands, the poor customer service overshadowed what was otherwise a pleasant stay.

We stayed here for 3 nights. The location is perfect, just a few steps from the train station. Our room was spotless and we love the partial Matterhorn view. The breakfast staff were incredibly friendly and welcoming. Everything is perfect. I’ll definitely stay here again for my next Zermatt trip.

The staff were consistently friendly and helpful throughout the stay, always willing to assist when needed. Upon arriving in Zermatt and taking the Gornergrat Bahn, it is highly recommended to call the hotel in advance so they can arrange luggage pickup at Riffelberg station. Pulling luggage by yourself can be quite challenging, as the path involves walking through snow and crossing ski areas. One of the highlights of this hotel is the breathtaking and unobstructed view of the Matterhorn. The mountain is clearly visible from the hotel area, and there is truly no need to go elsewhere just to enjoy this iconic view. The outdoor jacuzzi is a wonderful feature; however, on some days the water temperature was not warm enough, making it comfortable to use only on certain occasions. Dinner is served as a set course menu. Each evening, there are two main dish options: one meat dish (which changes daily, such as beef, pork, or fish) and one vegetarian option. The food quality is very good and tasty, but the service is relatively slow — completing the full course takes around two hours. The hotel is well equipped with an elevator that provides access to all floors, which is very convenient, especially when carrying belongings.

Kristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.

We love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre . We loved the room allocated and found it extremely comfortable. We also enjoyed the sumptuous breakfast buffet which was pretty extensive. Staff was really pleasant and helpful at all time. Our receptionist even escorted us to the room by stairs because their lift was not functional when we checked in. The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints. Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt.

We were rather put off going into our room as it had a bad smell to it and the bathroom in particular and surmised because of this, that something wasn't clean perhaps the carpet or drains to the toilet. On the other hand the staff that served us for the evening meal and breakfast were polite and humorous and looked after us well so we cannot complain on this. We are happy to help you with the survey but don't want our names published please!.

The apartment is close to supermarket and train station. Room size is big and kitchen wares are provided. But bed is small and too soft. It cannot support the body well and there is risk of falling off.

I started my Swiss trip in Zermatt at the Youth Hostel, and its incredible view of the Matterhorn, comforting breakfast, and friendly staff were the perfect combination to start my journey on a high note. Every time I think back on my time in Zermatt, I only feel joy. I also met some amazingly nice people there, with whom I explored the city and visited a viewpoint on our last night ☺️. With all those wonderful experiences and my endorphins at an all-time high, I almost forgot that carrying my huge luggage from the train station—instead of looking for local transport—wasn't the best idea 😅. If you're bringing a big suitcase like I did, I highly recommend taking one of the little buses, because you will encounter lots of stairs and narrow streets. I was lucky to get some help from other travelers 🙏🏼. However, when I left the hotel, I realized there's another route without stairs; it requires a slightly longer walk, so look for it if you can't find transportation to the hostel. Finally, a huge congratulations to the entire team for the amazing job you do. Thank you for giving travelers the opportunity to wake up to such a breathtaking view at such an affordable price — that view of the Matterhorn is truly priceless! 🏔️