Hotel Shanghai dengan Sarapan

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

Wanita di meja depan hotel sangat baik dan mengambil inisiatif untuk membantu kami mengatur bilik di kawasan Chaoyang. Bilik itu besar, bersih dan kemas, dan dia juga menyediakan peralatan mandian dan selipar khas untuk kanak-kanak . Lokasi hotel ini sangat baik. Ia mengambil masa lebih daripada 10 minit untuk berjalan kaki ke Kuil Maharaja Yuyuan City dan hanya setengah jam ke Bund. Kami berjalan balik setiap malam, ia adalah berjalan di bandar yang bagus.

The best 5stars hotel ever stayed Very professional hotel staffs and the cleanliness is tip top. They make up the room 3 times a day and each time we are back. It is sure back like home. Ms Aurora Gan is very friendly to walk us the hotel check in and check out. Will come back to stay again.

Persekitaran lobi sangat sederhana, dan saya agak kecewa apabila saya mula-mula masuk, tetapi kemudahan biliknya sangat baik, dan sudut tontonannya sangat baik Duduk di tingkap teluk dengan segelas wain merah dan melihat ke arah Oriental Menara Mutiara, ia tidak terlalu bagus! Perkhidmatan hotel juga sangat baik Terima kasih kepada pengurus perkhidmatan AMY atas ucapan hangatnya! Hotel yang patut disyorkan!

Due to the recent Typhoon Dolphin, I opted for a staycation at Kerry Hotel Pudong by Shangri-La. Upon arrival, there was no assistance from the bell staff or porters. During checkin, The receptionist handed me a small slip of paper which, at first glance, I assumed was some sort of advisory regarding Typhoon Dolphin. Upon closer inspection, I realised that this tiny, thin and flimsy piece of paper was actually the Kerry Club welcome letter. I found this genuinely surprising. A Club welcome letter is one of the first touchpoints for premium-room guests and would normally be presented on proper stationery. Instead, this looked more like a piece of scrap office paper I would use to test whether a pen still had ink. More importantly, the receptionist did not explain my Club benefits. There was no explanation of breakfast hours, breakfast venue, hotel facilities, checkout time, Club Lounge opening hours or other Club privileges. There was not even a simple introduction along the lines of, “You have been assigned a park-facing room on the Club floor.” As a result, when I entered my room on Level 25, I was initially rather confused. My first impression was that the room felt noticeably dated and I genuinely could not tell whether I had actually been assigned a Club Room. I was not sure if it was one. There was no Club welcome letter placed on the desk, no welcome amenity and no Nespresso machine. In its place were several packets of instant coffee. Even the complimentary bottled water was the basic Coca-Cola-owned Chun Yue (纯悦) brand. At that point, the sign along the corridor was the clearest indication I had received that this was a Club-level stay. Not a great first impression. However, it did get better from there, since I discovered that John Masters toiletries were available in the bathroom, which were nice to use, and I was in fact placed in a high floor room that overlooked century park and I could see the lovely view of the 3 iconic skyscrapers of Shanghai. The housekeeping team were amazing, the longest I waited was just 30 minutes after I had requested items, and they were checking in on whether I needed anything during the turndown service, they were also incredibly friendly and polite. The room was also immaculately cleaned. Truly 5 stars! The lounge was also great - evidenced by the amount of people using it during my 3 nights here at this hotel- the lounge was always busy. The evening cocktail service served beyond the usual typical hors d'oeuvres, and was more like a simple dinner buffet. The main dish on my last night - Beef Biryani was really good, and quite authentic in my opinion. It was good by club lounge food standards. The club lounge staff were also excellent. I remember a Caucasian male staff member — unfortunately, I did not get his name or position — who spoke fluent English, answered my queries clearly and resolved any issues I had promptly. Kudos to him! The gym was so huge and well equipped that I thought I had walked into an expensive commercial gym a la FitnessFirst or Virgin Active. The pool was also large with 5 swimming lanes. Back to the room. The bed was quite hard. On the positive side, the air-conditioning remained strong, quiet and effective despite the age of the hotel. The bathroom was probably where the age of the room was most apparent. There was no rain shower or bidet. Some of the floor tiles near the entrance also appeared to be loose, as I could hear and feel slight movement beneath them whenever I walked in and out. Check-out was brisk and straightforward. This time, a member of staff proactively assisted me with my luggage, loaded my bags into my DiDi and helped with the car door. Overall, I believe Kerry Hotel Pudong remains a good choice for business travellers who need to be close to the Shanghai New International Expo Centre (SNIEC), Huamu or other parts of Pudong. However, I would rate its value for money as merely average.

A great place to stay. The location is great. Highway directly from the airport. The room was clean and with fantastic view! We got a free upgrade for our rooms. Super friendly staffs. We really enjoyed our stay here. Thank you

The hotel is beautiful, situated right on the bund. The breakfast is good and the beds are comfortable. My family and I were travelling through China for 4 weeks, and I booked this place for 4 nights, we usually like to stay in places where we can do laundry, here we had to use an outsourced business to get our laundry done as there are no laundry facilities close by and it would have cost us $500 aud to get our laundry done through the hotel. Just something to be mindful of if you are travelling with a family. However in saying that, the process of outsourcing was only made possible because of the assistance given by the hotel. I’m glad we booked it, the experience overall was great.

Exceptional Stay – True Five-Star Experience at Its Finest I had a wonderful stay at The Peninsula Shanghai, and it truly exceeded expectations in every aspect. From the moment I arrived, the service was impeccable. The staff were warm, attentive, and highly professional, consistently going above and beyond to ensure a comfortable and seamless experience. Every interaction felt genuine and thoughtful, reflecting the highest standards of hospitality. The room was beautifully designed, spacious, and extremely well-maintained. The attention to detail was impressive—from the luxurious bedding to the advanced in-room technology, everything was carefully curated for both comfort and convenience. The hotel facilities were equally outstanding. The ambiance throughout the property is elegant and refined, and the location along the Bund offers stunning views and easy access to key attractions in Shanghai. Dining was also a highlight, with excellent service and high-quality food. The overall experience—from check-in to check-out—was smooth, relaxing, and memorable. This is a true five-star hotel that delivers on both luxury and service. I would highly recommend The Peninsula Shanghai and would definitely return on my next visit.

Pengalaman penginapan yang sangat, sangat memuaskan Reka bentuknya sangat baik, dan peralatan tempat tidur, bekalan, pemandangan dan ***a hiasan semuanya terkemuka. Sebaik sahaja anda memasuki W, terdapat haruman memori uniknya Apa yang anda lihat di hadapan anda adalah persembahan cita rasa pereka, dan apa yang anda dengar di telinga anda adalah lagu berirama, yang membuatkan orang berasa gembira dan santai. meninggalkan memori perjalanan yang tidak dapat dilupakan dan mendalam! Persekitaran sarapan pagi juga luar biasa, dengan pelbagai jenis makanan, yang sangat sesuai untuk mendaftar masuk dan mengambil gambar. Kaca partition di sebelah tab mandi boleh dilaraskan kepada mod kalis cahaya, yang memberikan rasa privasi Reka bentuk ini sangat bagus berbaring dan tidur sehingga subuh.

Hotel is 2 minutes walk away from the Shanghai railway station (you can literally see the station). Another a 5-7 minutes walk can take you to the 1, 12, and 13 metro line. A mall around the area, a line of shops near the neighborhood, downstairs is a convenient store, easy to find hotel, you can’t miss it. Pool is under construction during our stay but they have other amenities like a very small gym, free laundry (washer + dryer), spa, and handful of rooms for board games mainly featuring Mahjong, if you’re a fan you will love it. These amenities is downstairs in the basement which you have to exit the building and take a separate entrance for. I want to note that I did see a water bug in the living checking area and in the amenities room. That is something they can def fix. Otherwise really good location if you plan to use the railway station or don’t want to stay at the city center. Bathroom is separated into wet and dry. It have an option for overhead shower, fantastic water pressure. Door is not transparent, but it does not have a lock. Toilet have a bidet but I want to note that our toilet did have a faint but noticeable smell of urine, I’m not sure if it’s because the staff did not clean it well or its something else. There are no dirty spots and it’s visually clean. Overall for the price of the hotel it’s SO spacious, clean and just so worth it.