Hotel Urumqi dengan Sarapan

We had a fantastic stay at this hotel. From the moment we arrived, we were warmly welcomed by the reception team. There was healthy tea available for guests in the lobby, which was a lovely touch. Even the security guards were helpful and happy to provide information – they even rushed to help carry our luggage down the steps. Breakfast was served in the library, which has a beautiful decoration and a wide selection of food. The best part of our stay, however, was the hotel's thoughtful service. They helped my daughter – who is currently in London – order a bouquet of flowers to be delivered to me in the room for Mother's Day. I had no idea about this arrangement. Shortly after we checked in, reception knocked on my door with the flowers. What a pleasant surprise! It's truly impressive that such great customer service can be delivered even online. Highly recommended!

We had high hopes for our stay at the Four Seasons Hotel in Urumqi, having booked our room four months in advance. Unfortunately, the experience fell well short of the four-star standard we were expecting. Upon check-in, we were informed that our confirmed king-size room was unavailable and were reassigned to a twin room without prior notice or apology. For a hotel of this calibre, failing to honour a reservation made months ahead is simply unacceptable. The rooms themselves are remarkably small at just 18 square metres, which feels cramped and uncomfortable for any extended stay. This is well below what one would expect from a property marketing itself as a four-star hotel. There are no bedside tables whatsoever, meaning guests are left placing phones, water bottles, and personal items directly on the floor overnight. That is a basic furnishing oversight that no four-star hotel should be making. Adding to the neglected feel of the room, there were visible holes in the wall where bedside lamps had clearly once been fitted and never properly repaired. The room gave the impression of being mid-renovation rather than a finished, guest-ready space. Perhaps the most frustrating design flaw was the electrical socket positioned directly behind your head on the headboard, with an exposed switch. On multiple occasions during the night, simply shifting position in bed accidentally triggered the switch, flooding the entire room with light. This made for a genuinely disruptive and poor night's sleep. It is baffling that this hazard has not been addressed, as it is both an inconvenience and a safety concern. On a more positive note, the hotel staff were genuinely warm, friendly, and helpful throughout our stay. The housekeeping team deserves particular praise for keeping the room immaculately clean and well-stocked each day. The mattresses were also surprisingly comfortable and of good quality, which is worth acknowledging. However, no amount of friendly service can fully compensate for such significant shortcomings in the room itself. We would urge the management to invest in basic refurbishments before continuing to market this as a four-star hotel.

Had comfortable stay in this hotel. We booked the deluxe room which turns out to be very spacious. It has a living area and even a 'walkin' wardrobe. A downside though is the aircon is insufficiently sized to cool the bed area during summer. 200m away is ccmall a very popular mall. Nearby has all amenities that you would expect.

This hotel is top quality. Worthy of 5 star standard. Just built in 2024, everything was brand new. Front desk receptionists were all so professional and hospitable. We felt so at home and comfortable that we stayed for 6nights. We were offered an abundant breakfast, evening tea and late supper. We had 70 inch tv with movie channels. There is a complementary laundry room. The Japanese style toilet was a bonus. Bus stop is across the road. Walking distance to Hong Shan Park, Peoples Park, Xinjiang Museum and Saybad Shopping district. Highly recommend any visitors to Urumqi to this wonderful hotel.

The room had the most comfortable hotel bed I’ve ever slept on. The best was just the right softness and the sheets was so soft and buttery smooth All other facilities was good , nothing new nothing amazing. BUT THE BED WAS SO GOOD. Please book this for the bed. I even contemplated staying for one more night just so I can lie in the bed and do nothing Also very near a lot of eateries. I think I will go back to Urumiqi and book this same hotel because the bed was so comfortable

Overall, we had a pleasant stay. However, I would like to share our experience with the complimentary photo session so that future guests know what to expect. If you book through Trip.com, please check carefully what is included. We were informed by the photo studio that our complimentary photo session did not include the traditional costume, while if th guests who booked through some other travel agencies were able to use the costume free of charge. We found this difference quite surprising. Another disappointing experience was the complimentary photos. The hotel receptionist told us that we would receive 3 free photos per person, so as two guests we expected 6 photos. However, when we arrived at the photo studio, we were told that the offer was actually 3 photos per room. The inconsistent information between the hotel and the photo studio caused unnecessary confusion and disappointment. I hope the hotel and the photo studio can provide consistent information in the future, so guests know exactly what is included before they arrive.

酒店很不錯，房間乾淨衞生，設施設備齊全。枕頭沒想到有記憶枕，和我平時在家用的類似，對頸椎好。出門一週，五星酒店都沒這個，這家店枕頭舒服，睡眠都好了。這個超出期望。酒店位置也很方便，走路就能到博物館，樓下就有賣烤饢的店，周圍吃的也很多。酒店服務更贊，前台維族小姐姐漂亮又能幹，服務特別周到。晚上買了很多奶製品需要冷藏，第二天一大早要趕飛機，買完回酒店的路上還在擔心怎麼存放。到了酒店前台妹妹立馬幫我放冷櫃，發現放不下還幫忙放廚房的冷凍櫃，説第二天早上找她就行，她們24小時值班。前台小姐姐們雖然年輕但工作特別用心，認真負責。有任何問題，都很有耐心的回答。看得出老闆經營管理很專業。這家酒店性價比高，出來旅行很好的選擇，下次還會來。

Alex, the lady from reception was so helpful and courteous. She was all smiles and made us feel very welcome. When she found out that I was an IHG member, she offered me a bottled welcome drink, From 6pm to 2am, the hotel offered free beef noodles and wanton soup (not sure whether this was based on room type). Food was good, but the server/cook on the night of 15 October was a nightmare. He was unhappy when we disturbed him to ask for a bowl of noodles. All he was interested in was to play on his handphone. He shouted at a guest who was trying to be helpful by returning used bowls and utensils. Honestly, he should not be working in the hospitality industry. The hotel is located in a residential area with no restaurants or shops nearby, but it is clean and modern. Wanda mall is about 2km away. We walked there.

The hotel is quite nice, the restaurant downstairs is really the best! Situated far away from the train and bus station but I guess everything is in Urumqi! Close to the parks in the center though!

Despite being listed as a new 2026 hotel, it suffers from cheap build quality and poor maintenance (our toilet roll holder was barely attached to the wall). The breakfast is also disappointing—definitely book a room without it and eat outside instead. On the plus side, the rooms are perfectly clean and modern for a basic stay. Surprisingly, it was the only hotel on our entire Xinjiang trip with a bidet, beating out much more expensive places we stayed! The absolute best part, however, is the location: you step right out onto a vibrant food street, and the Grand Bazaar is just a short walk away. A decent place to rest if you manage your expectations.