Hotel Glasgow dengan Sarapan

I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine. My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability. I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials. What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed. The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared. Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated. Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is. Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room. Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive. The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels. I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.

My stay started very well but ended up being quite disappointing. On the first day, we were assigned an excellent room. The layout was well designed, with the kitchen located near the entrance, while the bedroom and bathroom were separated further inside. The room also featured a large floor-to-ceiling window facing outside, providing plenty of natural light. At first glance, everything seemed perfect. Unfortunately, when we tried to take a shower, we discovered that the water pressure in the bathroom was extremely low. It was so poor that even the toilet could not flush properly. We waited for maintenance staff for more than 30 minutes, but the issue was not resolved. A room change was only arranged after we repeatedly requested it. The replacement room was a major downgrade. Unlike the original room, it had no outward-facing window and instead overlooked an internal courtyard. For privacy reasons, we had to keep the curtains closed most of the time. Even on sunny days, very little natural light entered the room, making the space feel dark and depressing. The apartment is located close to the railway line, and being on a lower floor made the situation worse. Train vibrations and noise were clearly noticeable, while constant water-flow noise from upper floors could be heard throughout the day and night. The overall experience became quite uncomfortable. The location itself is convenient, with easy access to the city centre and shopping streets. However, there were frequently groups of unemployed or suspicious-looking individuals around the building entrance. On several occasions, we also noticed people wearing face coverings and individuals who appeared to be targeting passers-by, which raised concerns about personal safety. Overall, the first room showed that the property has the potential to provide an excellent stay. However, the severe plumbing issue, the poor replacement room, the noise problems, and the surrounding security concerns significantly affected our experience.

Decent hotel really central. The rooms are small but you’ve got everything you need and they’re new. Breakfast was grand: my daughter loved the pancake machine. Gym had enough to keep you entertained. Lots of sitting areas downstairs with games: this was nice.

What a warm welcome we always receive at this hotel hundred percent welcome and excellent members of staff . Good food.set up is very accommodating. Pool facilities so relaxing.

Excellent location, superbly clean, delicious breakfast, friendly staff, all amenities one could think of. What else is required. I travell a lot and this one is one of my favourite.😊😊😃😃

The Marriott Hotel has updated the rooms to a good standard. However the bathroom has not been updated and was very poor with various areas dirty. (See photos). Also the shower screen did not close meaning lots of water was spilled onto the floor when taking a shower. One of the bath towels in the room had a hole in it. Other small things were that there is only one chair in the room meaning my wife had to sit on the bed. Also only one tea spoon in the room. This is not what I would expect from a Marriott Hotel!

Great location, super close to city centre and very convenient. Staff members are always helpful and super friendly. On my final night there was a storm in Scotland and staff was super helpful with trying to see if they can book me for one extra night just in case if trains don’t run the next day :) really happy with the service. Breakfast has good selection! Room is okay, the AC seemed a bit old and broken but still works, temperature in the room is fine!

A memorable hotel stay seamlessly blends comfort, exceptional service, and local charm. The experience begins with a warm, efficient welcome that immediately washes away travel fatigue. Inside the room, pristine cleanliness and thoughtful design create a personal sanctuary, featuring a plush bed and modern amenities. Delightful surprises, like a stunning window view or complimentary local treats, elevate the atmosphere. Exceptional hospitality shines through attentive staff who anticipate needs without intruding. Dining experiences, from a vibrant breakfast buffet to artisan coffee, celebrate regional flavours. Ultimately, a perfect stay transforms a simple lodging choice into a relaxing, unforgettable highlight of the journey.

A little further out of the city center but still accesible so give great value for money. Cosy rooms and exceptionally clean. Great service and friendly staff.

The room was clean and comfortable, with a good amount of space that made the stay very pleasant.