Hotel Daerah Kunigami dengan Sarapan

The overall condition of the hotel, including the rooms, restaurants and pools, is good. The room (over 60 sqm) is spacious with a tatami and sofa sitting area as well as a small balcony facing the sea. The view at sunset is beautiful. There are not many rooms per floor so the hotel is quiet and relaxing. We had the pool to ourselves on both occasions when we swam. The private beach just opposite the hotel( 6-7 minutes walk downhill ) is also worth a visit but it closes at 6pm. The sister hotel nearby offers shuttles and tuk tuk service and they were nice to come back to the beach to pick up any hotel guests 10-15 minutes past six ( even though the schedule indicated that the last shuttle would be at 6pm. ). Breakfast had good options and definitely worth it as there isn’t any cafe nearby. For lunch or dinner, there are 10-12 restaurants within walking distance offering Okinawan cuisine and the concierge is happy to make recommendations. Parking costs ¥1000 per day and they offered a ¥1000 yen voucher if we opt for the “no daily cleaning “ option. The voucher can be used for parking or shopping in the hotel. I would definitely recommend this hotel for its facilities and we loved the very large room( try to go the indoor pool and the sauna too).

An excellent hotel with wonderful, responsive staff. The room had everything we needed and a balcony with a stunning view. Of all the hotels we stayed in Okinawa this one was the cleanest. There were 4 free beers in the fridge and free drinks from 3 to 10 p.m. The restaurant served excellent, delicious food. It's a sad that the beach was closed due to a typhoon and jellyfish. However, 2 pools were open, both with warm water. If I return to Okinawa, I'll definitely stay at this magnificent hotel.

We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.

We were welcomed warmly by the hotel staff. One of the hotel staff (feeling bad for not getting their names) brought us to our room and showed us our room amenities. The Premium Suite is very big and there is only one such suite in the whole hotel. The Suite comes with a balcony, living room, bedroom, futon area, large bathroom and a separated toilet. The balcony faces the beautiful sea. The only downside during our trip is that the sunset was covered by the clouds. The dining area is on the 2nd floor where our booking included one full-course meal for both dinner and breakfast. The staff will ask for your preferred dining timing during the check-in. Our futons were set up during our dinner time. We got to eat a good variety of dishes during our meals, and the food was very good and fresh. The staff also tried to introduce each dish in English. Thank you. Hot bath/onsen and steam room is located on the 1st floor. Not sure if everyone is enjoying the bath within their room, it was pretty quiet during our visit. We did not notice any gym or laundry facilities though.  Price aside, it is definitely highly recommended for families and larger group of friends who likes to enjoy the hotel stay and amenities. You will probably not feel like travelling out after stepping in.

Outstanding Family Resort Experience We had a wonderful stay and would highly recommend this resort to families visiting Okinawa. The service throughout our stay was excellent. Every staff member we encountered was warm, helpful, and genuinely committed to making our holiday memorable. One of the best decisions we made was purchasing the Savvy Club package. It offered excellent value through discounts on restaurants and activities, and an added bonus was that lunch and dinner were complimentary for children under 12. For families, this made a significant difference and enhanced the overall experience. The range of activities available was truly impressive. Beyond the usual water sports, there were opportunities for snorkeling, diving, and unique marine life programs. Our children especially loved the experiences with the sea turtles and dolphins, which became the highlight of the trip and created memories they will talk about for years to come. Swimming with the dolphins was particularly special and an experience we will never forget. Another standout feature was the indoor water park. It was a huge hit with our children and provided the perfect alternative when the weather was either rainy or simply too hot to be outdoors. Having such a high-quality indoor facility meant there was always something fun for the kids to do regardless of the conditions. What stood out most was the level of care shown by the staff. As we had a very early flight on our departure day, we informed the hotel that we would be checking out before breakfast service started. Without hesitation, they kindly prepared breakfast bento boxes for our family to take with us. It was a thoughtful gesture that perfectly reflected the hotel’s exceptional hospitality. From the facilities and activities to the outstanding service, this was one of our favourite family holidays. The children are already asking when we can come back, which says it all.

酒店位於古宇利島，景色望著古宇利橋，十分好。 房間很大，煮食器皿齊全，合多人同住。 清潔時間很亂不按時間表，而且酒店人員也沒有事先通知就進房清潔，有點不滿。 由於本人已於出發前透過Trip.com通知酒店會很晚才到達，但是到達後才發現前枱已經關門，而且事前Trip.com或酒店也沒有任何通知取鎖匙安排，令本人一行人十分慌張。幸好找到Trip.com的客服，才能找到密碼，也謝謝當天幫忙處理的客服及補償。

I had an amazing stay at Rizzan Hotel! Everything was perfect from start to finish. The location is absolutely beautiful, with direct access to a stunning beach and breathtaking ocean views. The rooms were clean, spacious, and comfortable, and the facilities were excellent. The staff were incredibly friendly, welcoming, and always happy to help. The breakfast offered a great variety of delicious food, and the restaurants were also fantastic. I highly recommend this hotel to anyone visiting Okinawa. Everything about this place is wonderful, and I would definitely stay here again!

I enjoyed my stay at Best western. Waking up by the beach to the birds singing or watching sunsets from the balcony were complimenting my stay. The room was very spacious. And had a proper storage which you don't usually get in Japan. The restaurant served local food, the Okinawan soba was very delicious. The staff was very welcoming and supportive with all my inquiries. But you should mind the location there isn't much around the place so if you are traveling by car, there won't be any inconvenience, otherwise you'll have to use cab to get around. There is a station 10min drive away from the hotel where you can catch a transfer bus to the aquarium and try some local food.

I enjoyed their ocean beach and view and swimming pool a lot.  moreover, there are snorkeling and diving in the resort, so you don't need to go outside and spent time on driving to different diving/snorkeling places.  

Beautiful view and nice public bathhouse, but no cold plunge. The rooms are old and unrefined. Only two bright white overhead lights that cannot be dimmed, plus a single lamp on the nightstand that must be unplugged in order to plug in anything else near the beds, which are uncomfortable and creaky. Futon sets in the Japanese/Western room can only be used “with permission” and at an additional charge. Mini fridge sits on top of a baking sheet. Security latch for door does not have a corresponding part and is therefore is useless.