Hotel berhampiran Gadget Shop di Brisbane

Great location helpful staff. Room was very clean all the appliances worked. 1 small issue was the dryer was very loud sounds like there’s something wrong with it or may not be mounted properly. Other than that it was a good experience and will definitely stay again

Hotel ini adalah tempat yang bagus untuk penginapan jangka pendek. Bilik asas tetapi selesa, bersih.

Easy and simple check in system. Great cleanliness in the room and public areas. Comfy bed, big tv, loved the underfloor heating in the bathroom and aircon worked perfectly too! Thank you 😊

Great location for airport convenience. Great staff and very comfortable rooms. Every part of the guest experience was helpful and pleasant. Bar prices are fair considering the service you receive. This is now My new go to when transiting through Brisbane

We originally booked into the Novotel on a premium king room rate paying $319 to include breakfast. This was booked incorrectly due to some glitch in their booking system - which meant I couldn’t stay there at the time I wanted to and I was given a credit to use at another time. We used this credit last night and when checking in we were told we could park downstairs. No mention anywhere of cost. We went to our room and upon showering at around 11:30 - our shower was blocked and wouldn’t drain. We had to call front desk and at midnight nearly had to change rooms so we could shower. Came down in the mornign to have our buffet breakfast that we paid for - and we’re told that we weren’t on the list and couldn’t have breakfast without paying again. Off to reception and point out that not only did we actually already pay for breakfast in our original booking but pointed out that we have paid $319 for our room and right now on the website you can pay $310 for the same room WITH breakfast included. The manager Teresa was extremely unhelpful and told us that there’s nothing to be done about it. We would have to just wait to talk to reservation team in an hour. We decided to check out and leave. Still nothing mentioned about parking and yet when I go to exit the car park I was asked to pay $25 to validate parking! Absolutely unacceptable service. We should have been comped breakfast straight away as ANY one can see we clearly paid a rate that matches breakfast and it’s not OUR fault that Novotel lost track of it and didn’t book the follow up room properly. I travel for work multiple times a month and I will never recommend a Novotel again for either business or personal use.

We stayed for an overnight stopover between flights, and had a great sleep after the long haul from Scotland. Comfy beds, good size shower with plenty of hot water. Small bslcony. Nice to have what we needed to make a cup of tea in the morning, fresh milk in the fridge, a cafe over the road for snack breakfast, we had brunch later in the airport. The staff were very friendly. We came from the airport by taxi, the shuttle buses only run in the morning. the staff were chatty and nice. No complaints at all

Strong lemon cleaner smell - that bad that we had to leave doors open to be able to breathe. Vomit stains on furniture Wet furniture (from cleaning ? Vomit) Splash marks on walls & roof Cigarette marks on curtains Plastic wrap on smoke detector - fire hazard Shower screen broken Toast still in toaster Bedside light pulled out from wall - electrical hazard Aircon has flashing E7 not working - Fan in freezer missing- - hazardous Shutters broken Unsteady bunk beds No quilts on buck befs Tablets & rubbish from previous guests under couch - child hazard Dirty benches A rat 🐀 floating in the pool Booked due to good reviews on a booking site, proximity to airport & a shuttle bus service advertised as being provided. Had to arrange own transfer to airport, no customer service just text messages. Paid $260 for 1 night non refundable unless canceled day before arriving. Emailed motel & group - no response Unsafe accommodation- do not stay here

I was having a late check in, confirming this 2 days prior to overnight stay, and was told by receptionist (who answered the phone in that morning) that I would receive a text/email with details of how to get into the hotel. However this never occurred, and the day of arrival I rang 8 times during office hours (2.30-5pm) to get instructions, all of which were never answered. And on ringing Qantas hotel assistance, I was on hold for 42 mins to them as they also, could not get any reply to phone calls etc to the hotel reception, again all during afternoon office hours before 5pm. Ringing after 5pm got through to the afterhours contact people who told me there was a phone at the hotel door to ring them and they would give me the details on arrival. Which was exactly all that was needed. The information given by the receptionist originally was of no help, and the reception phone not being answered most of the afternoon was extremely poor. The phone in my room was completely dead and not working when I went to book a taxi back to the airport. The aircon was on full bore and couldnt be turned off. But the duvet was thick and warm which at least made it warm enough to sleep. The room was tidy and clean, but given the very poor reception assistance and communication (and not actually answering their phones during the afternoon) I would certainly not recommend this hotel unless you actually arrive during daytime hours when hopefully there MAY be a staff member who could assist you. Either that or wait for the afterhours contracted people who were so much more helpful.

We stayed five nights. The rooms are very basic; however, they were clean, and everything worked as expected. The staff were very friendly and helpful. They always greeted us with a smile and a chat Extra coffee and supplied where available for the asking. I would be happy to stay at the here on our next trip.

It is a bit inconveniently located far from the city center and there’s no real restaurants or shops around. When I first checked in to the original room it smelled very bad and I started getting a headache. They said it’s the smell from the new carpet and they might have used glue or something. I was happy with my new room but it had another issue that I keep hearing banning noise day and night. I inquired about this to multiple workers but the only I thing I heard was they have no idea where the noise was coming from. The service was ok generally but one of the housekeepers kept coughing and made me really uncomfortable to get my room cleaned. Also, usually other hotels give one hour complimentary late check out but only this hotel didn’t allow any late check out. One good thing about this hotel was that they had really big smart tv and I could watch Netflix and YouTube. Overall, my experience at this hotel wasn’t too great and I wouldn’t really recommend this hotel unless you have a car and not too sensitive to noises.