Mantra Sierra Grand

Ia sentiasa menjadi tempat yang hebat untuk datang. Kakitangannya ramah, penduduknya ramah dan pemandangan dan biliknya sangat bagus dan bersahaja. Kolam renang dalaman juga merupakan bonus. Saya pernah ke sini sebelum ini dan saya tidak pernah kecewa untuk kembali. Ia pasti tempat saya pergi untuk tinggal.

Very nice hotel for our short stay in the Gold Coast. Beautiful views to the beach especially for the morning sunrise. The facilities were good and the staff friendly and accomodating with any of our needs.

Very pleased to report a great experience with this stay at the Mantra Sierra. Location was good, room (2BR Suite) was superb on every level. Staff were responsive to resolve a few minor requests. Location of this facility provided good walking access to the Exhibition Centre, Restaurants, Beach & Pacific Fair.

Apartment is well located next to Broadbeach bus and tram stop. 3 restaurants on the ground floor - Indian Japanese teppanyaki and Thai. Gym -and two pools - indoor and outdoor. We were located on level 19 with views to the mountains. The apt is very spacious and fully equipped but is lacking in cleaning - there’s dust on the walls and ceiling suggesting it has not been cleaned in many many months or years? In all ok for the price paid. Compared with some other serviced apartments there’s no so many “rules”

Staff at all times were extremely welcoming and helpful. The amenities were clean and the spa and pool water of a good temperature. Our only real complaint would be the musty smell on level 7 and inside our room 708. Not sure if it could be a quick fix or a total replacement of the carpet and or lounge suite. We love this hotel but after this visit thought that next time we would only stay if room upgrades have been done.

Sierra Grande Broadbeach is in a great position - close to the beach and across the road from Pacific Fair. It has an amazing outdoor pool and indoor pool. Do not stay in apartment 2304. This apartment is not associated with the Mantra group but is privately owned and managed. The carpet was filthy (the owner has now agreed to replace it after being asked for 18 months by the agent) the saucepans do not work on the stove as they are the wrong type, the couch is old and shabby and the one TV is cheap and dated. When we stayed there the windows and kitchen floor were both dirty. After paying nearly $4,000 we received a refund of $250 and 12 noon checkout.

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

Property was fantastic. Short walk to the beach, shops, restaurants, night life. There might be some noise on Saturday nights but it's to be expected with a great area like Broadbeach I couldn't really hear it in the top floor I was at. Would highly recommend this property!

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again