Hotel berhampiran Chris Vos Original Shoes, Bruges

Wij bezoeken regelmatig steden. In dit geval Brugge. Hierbij een hotel gevonden welk de waarde, uitstraling en authentiek is als geen ander. Dan spreek ik nog geen eens over de gastvrijheid en warmte die Hans en zijn echtgenote ons als gast hebben doen beleven. Een kamer waar niets ontbreekt. Uitermate schoon, airco, apart toilet en badkamer. De inrichting is met respect en met voelbare liefde voor de geschiedenis van het gebouw gerealiseerd. Ik benoem de mooie stoelen, het bed met historie naar Italiaanse Lucca. En met de moderne aanpassingen van deze tijd. Regendouche, dubbele beglazing, led tv en karakteristieke meubelen. Het uitgebreide ontbijt wordt geserveerd in het oudste deel (14e eeuw) van het hotel en niet alleen door de talloze broodjes, beleg, vers fruit maar zelfs zonder het ontbijt is al een belevenis. Kortom fantastisch en wij komen hier zeker nog .. keren terug.

nice location with a bus stop nearby to the train station. there are many waffle shops and souvenir shops nearby. the hotel was renovated from an old building i guess as there is no air conditioner. only a fan was provided. but the scenery outside the windows is great. can view the river from there. the bathroom was bright and clean. however, there was a big step from the door to the door. don’t quite understand why such room was provided to us (we were having two big luggages and two hand carry luggages). other rooms don’t have such steps as no notice was placed at their doors.

Muy buen Hotel. es muy cómodo, hay de todo, Sauna Piscina, muy buen desayuno. todo limpio, personal muy agradable, recomendable 100%

The only thing good about the hotel was the location. Every thing else was bad. This is NOT a hotel you should book if you are driving and will like to park your car. The hotel will tell you that there is a huge public parking right across but will not tell you that to get to the parking lot will take 15 minutes of driving though walking back is 5 minutes. Also there are no clear directions and the whole old town is mostly one way. Hotel is old and not well maintained. Color scheme is very dark and lights very gloomy. Paint on walls and even doors are in bad shape. Washroom need lot of upgrades. I would never again stay in this hotel in fact will stay away from NH hotel chain.

Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.

I’ve recently returned from a holiday in Belgium during which I spent three nights staying at the less than impressive Ibis Brugge Centrum. Due to travelling with a friend I didn’t stay at the hotel in Bruges where I stayed when visiting the city in November 2022 and unfortunately stayed here at the Ibis instead. We arrived and checked in just after 3pm. I hadn’t been in my room long, and was just sorting out my luggage before going out, when the bedroom door was opened and a man walked in, the hotel had given my room to a second person. The man went off to reception to get a different room and I followed shortly after to complain about the error. The staff on reception were casually apologetic but told me that these kinds of errors had been happening since a new computer booking system was installed and treated the who issue as though it wasn’t a big deal. I’m aware that implementing new computer systems are never without problems, but in a hotel I would have thought that trying to ensure that the room booking system doesn’t issue a room to multiple people is a pretty basic requirement. As a woman travelling alone it is not a pleasant experience to be in a hotel room and have a stranger walk into the room, it would have been terrifying if it had happened when I had been in the shower or bed, and for the remainder of my time in Bruges I never felt relaxed when in the hotel room. After making my complaint to reception I returned to the room to find that the key card no longer worked. This happened again on my second day at the hotel after a day of sight seeing, and after my previous experience left me wondering if the room had been allocated to someone else while I was out. Even without the experience of the room being allocated to someone else I wouldn’t be planning to return to this hotel; the shower ran cold more than hot, the bed was not comfortable with the mattress feeling like it needed to be replaced, there were only two sockets in the room, one of which was partially blocked by the curtain rail (due to the room being on the top floor the ceiling sloped near the window and the curtain was weirdly hung at an angle), there was mould on the wall beneath the hooks in the bathroom and just a general need for refurbishment. My friend spent the first night in the hotel unable to sleep due to deep vibrations which she assumes were from a nearby generator. The floor was literally shaking. She changed rooms for the remaining two nights of the stay and got the impression that she wasn’t the first person to have complained about the noise problem in room 211. Positives are that the hotel is easily walkable from the train station (although you will be dragging your suitcase over cobbles) and breakfast was a reasonable spread.

+ Emplacement idéal, lit confortable, personnel très sympathique et efficace. - C'était un peu bruyant (chambre au rez de chaussée, donnant sur le parking. Des mesures peuvent encore être prises pour réduire l'usage de plastique (ex. bouteilles d'eau, etc)

Es lindo, ubicación muy cómoda, demasiado básico , no tiene secador de pelo. Pero bien

Decent location if you want to be near the train station and don’t mind a short walk to the town. Access to the hotel on foot is slightly confusing at first as you have to go through a large car park, but it is very close. We stayed for 2 nights. Generally staff we interacted with during the stay were polite and friendly. They were happy to answer questions and help us book a restaurant. The common areas of the hotel are lovely and modern. Free lemon water is provided in a dispenser in reception along with Biscoff lotus biscuits. The bar is nice for a drink before heading out for dinner. The room wasn’t huge but ok given we were going to be out most of the time anyway. No robes or slippers were provided - which we have had in other 4 star hotels in Europe. Also, the plug socket on one side of the bed didn’t work. The room has a nespresso machine (though only disposable paper cups are provided). Although the machine did the job, the plastic tank where the water goes was cracked and there was no lid. Someone needs to regularly go around all the rooms and check everything is in good order. The shampoo/shower gel products are lovely and they do actually provide bath salts which many other hotels don’t. But we had to give feedback regarding the cleanliness and replenishment of toiletries. The floor in the room and bathroom needs to be vaccumed properly as I could see there were a few crumbs and things (when we first entered). When I asked about this they said it gets done before new guests check in but not daily thereafter. The tissue box in the bathroom had one or two scrunched tissues sitting on top of it(?) Just fill the actual box up! This hotel isn’t a bad option for Bruges but don’t go in with super high expectations. As we were there for a short trip we didn’t get too hung up on things but really the attention to detail in respect of the rooms needs to be improved for the price.

Spacious rooms with a full desk to work at and fast wifi make this hotel well suited to business travel. The location is just off the highway which is convenient, although it's located in an industrial area so not well suited for walking/restaurants. The breakfast is one of the best you will find and the bar and restaurant have a limited menu but good quality food. The staff is friendly and they provide excellent service.