Smartflats City - Manneken Pis

Do NOT go there. We’re complaining to the European citizens office since neither the owner or booking helped us. The apar**ent is not only was dirty and didn’t have what was listed in the ad (linen for the sofa bed, toiletries…) but it looked that someone was murdered there. Horrific blood stains in the mattress and filthy pillows.

The only positive thing was the location. Part of the promised stuff was not there (no kitchen linnen e.g.) Even no mirror in the bathroon and no hot water for more then half of the stay of 4 days. Communication aboit that was really poor. The telephone which we could use was out of reach. Very smart?? No, one of the poorest stays we ever had!

Location was very convenient, in the heart of the city center and a lot of bars and restaurants around. The bathroom needs renovation, the ceiling was damaged and moist all around it, the water in the bath was not draining. the toilet was not really clean.

Place was nothing like the pictures. Place was in disrepair and not clean. Couldn't lock door from the outside. No shower, just an old stained tub with a hand sprayer. Kitchen wall was stained. Curtain missing from bedroom window. We got there and promptly left and demanded a refund. They did refund promptly at least.

Generally this was a great stay. It is in a prefect location, a few minutes walk from the Grand Place. The flat is huge. I could see myself renting it for a week or more and working from the place. And the price was amazing - less than half the price of most hotels in the area. The place was clean, and the bed was quite comfortable. The furniture and decor were great. I only have two complaints. First, they gave me the wrong code for the door. I spent several minutes thinking I was doing it wrong, and i finally called them. It took a few tries to get through, but they were able to get me the correct code over the phone. It took me about 15 minutes longer than it should have to get in, but not a big deal in the end. Secondly, there are a few things in teh flat that need fixing. The hot water heater was not workig when I arrived. There was a note on it (in French) stating how to relight the pilot light. Google translate helped me figure this out, but I did struggle a bit to get it lit. After that it worked great. The toilet also had a slow leak that ran water much of the night. I finally turned off the water supply as the sound was annoying and was waking me up. Anyway, those things were minor and I highly recommend this place if you are looking for an affordable place with lots of space. Also - if you rent, check your spam folder for the email with details on how to check in!

This was the absolute WORST stay in my life. The property claims to have cribs and when I got there they claimed they can’t keep up with the requests so don’t offer that so my 4 month old had to sleep unsafely in my bed with me. On top of this, the door was broken when we got there, causing us to be locked into the apar**ent for hours. I called the property manager and after a few hours was able to get a hold of them only to be told they didn’t have anyone that could help until the next day. We wound up having to the call the police to get us out. It was completely unsafe and scary with a 4 month old especially. I would NEVER recommend this place to anyone.

First off, our apar**ent was massive and amazingly priced for its size. The decorations were sp**** but welcoming, there was tons of natural light, and the space provided was incredible. However, our apar**ent had some issues– namely, the stove was functional but finicky, the door to the toilet could not be opened from the inside (meaning you could literally trap yourself), and while the bathtub had a showerhead, there was no curtain so taking a shower often made a mess. The location was very central and located near shopping, a grocery store, and the Grand Place, but quite noisy as it was located near busy bars and restaurants. Overall, our stay was great, but our communication from Smartflats was never answered. Regardless, I would absolutely recommend this property for a stay in Brussels.

The wifi in the place never worked. I communicated with the host and the problem was never fixed. So there’s no real internet and that’s an issue if you are a tourist and depend on the wifi to communicate.

This place was dishonest