Hotel berhampiran Museum of Natural Sciences, Brussels

Very good and decent hotel, friendly and accommodating staff. It was very good that the reception was open the entire night. We had to stay because our train got cancelled, so we were looking for a hotel past midnight. It was too warm to sleep. But then again, I was staying during a heatwave. I do not recommend airco (perhaps it was there but I couldn't find it). But I do recommend the hotel to green the surroundings and outside roofs and walls, because that can cool down the local temperature with 4 degrees.

This hotel wasn't perfect but it worked well for us. With Marriott status I was having a hard time deciding between the various options. While the Renaissance doesn't have the best location (near EU parliament but a healthy walk from Grand Place and other central areas) and is a little rough around the edges，what I liked was the convenient (once you find it) and reasonably priced parking, reasonable prices in cash or points, solid four star breakfast and reasonably good (if not a little older,) rooms. Also the exec lounge was a nice advantage but really could be much better. They were disorganized, under staffed and constantly running out of food even early after they opened. Not enough utensils for serving, and hot food was very basic; no sweets. In the room, only one robe for two people and none available via front desk, and a broken shower gel dispenser. Overall, a busy, modern and functional hotel in a reasonable location with a pretty good cost benefit equation

My wife and young child were visiting Brussels for 2 nights. We checked in on July 3 at the Renaissance front desk. We walked over to the building for the Executive Apartments, which is obvious need of upgrades in the lobby, elevator and hallways. We went to our room on the 1st floor, and it instantly smelled strongly of cigarette smoke (and thus not an option for our young child to stay in). I went back to the front desk lobby and explained the situation. The lady at the Reception (I believe her name was Alicia), said the room was Non-Smoking, and shouldn’t have been smoked in, but gave us a new key for a new room on the 2nd floor. We opened the door to our new room, which smelled horribly like a chemical factory. We opened the windows and hoped the smell would dissipate, but realized there was no hope for that. It was as if the room was doused in cleaning solution to cover up something that happened inside. The room was also in desperate need for repairs and upgrades, especially the tiny bathroom. We decided this hotel was not for us, and I walked back to the front desk (with a headache from the chemical fumes), explained the situation, and it was as-if they knew exactly what I was talking about and agreed with me and allowed us to cancel and check-out. We then drove around Brussels for 2 hours to find another hotel that had vacancy, which we found at Steingenberger’s Wiltcher’s at a 5x higher rate than what we originally booked at Marriott Executive Apartments. This is the first time in my life I have ever had to check out of a hotel shortly after arrival. I thank the hotel for agreeing to cancel my reservation, the lady at the front desk was very understanding and helpful.

I can't say enough about great stays at Moxy. When I go to Europe, I generally try to find a reasonably priced, independent boutique hotel in the city center with high ratings. But on several recent occasions, I found myself in hotels that were clean, well-appointed and convenient to everything, but which had scratchy sheets or hot foam pillows. So for Brussels I reunited myself with Moxy. It was more than a half a mile walk from the central train station, but that wasn't a deterrent. The lobby was as comfortable and eye-catching as every other Moxy I've stayed in. The breakfast offering was amazing with a massive choice of hot food, pastries, nuts/granola, juices, sliced meat and cheeses and, of course, coffee, espresso and cappuccino. The bed completely relaxed my body after a sleepless redeye flight. And the spacious Villeroy & Boch shower further reinvigorated my stiff bones. Moxy hotels are great. Stay in one if you haven't already.

За €65 мы получили небольшую комнату, с удобной кроватью, невероятно приятными одеялами, кондиционером, чистым санузлом, да к тому же pet-friendly. Самостоятельный чек-ин и чек-аут , буквально за 1 минуту. Хорошая шумоизоляция, соседей не слышно. Внизу есть очень классное кафе-пекарня для завтрака, с замечательным хозяином и вкусной выпечкой! Расположен достаточно далеко и от вокзалов (центрального и южного), и от исторического центра. Везде надо минут 20-25 идти...

Overall, it is a good place to stay if you want to close to the center. It takes about 10 mins from Brussel center station to the hotel by walking distance. Although the room is small, but it is super clean. It is very close to a super popular place, WOLF restaurant, we really like it a lot. Just for info for other travelers, no coffee , tea and cups in rooms to be used. If you want to use hair dryer , you need get it at the reception. It is free about two hours.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have *****ped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

4 of us stayed here in a quad room which was surprisingly very spacious. The hotel is located within walking distance from Bruxelles-Midi Brussel-Zuid train station and bus depot where we caught the Flixibus. At the time the hotel was surrounded in scaffolding and looked like a building site but on entry the inside was clean although slightly cluttered as there was a lot in such a small reception. As you entered, a massive information stand stood separating the reception from the narrow breakfast area. The wooden reception area looked welcoming as lots of plants around and interesting pictures on the wall. Check in was quick & easy. The smallest and oddest lift and I've ever been in took us 2 at a time to the narrow corridors where we found our room. As we entered the room, there was a single bed to the left and the bathroom on the right. Long side the bed was a mirror and at the end of the bed was a chair, a large 5-headed lamp and a desk that held a fridge on one side with a flat screen TV above the desk. The TV could not be properly viewed from the single bed as it was in line with it so it would have probably been best viewed if the TV was placed in the corner for all sleeping areas to view. In front of the desk was a large L-shaped settee which was also wrongly set up to watch the TV as half of the settee meant you had your back to the TV. The settee was used as a bed and situated by a coffee table under a large window that had a city view. To the left of the settee was the large double bed with a headboard that had built in bedside drawers with bedside lamps on each one. Opposite the settee was a large, old-fashioned double wardrobe. There was another window in the room that was small and showed a small balcony which you couldn't access. The mosaic bathroom has 2 sinks with a glass shelf and a large mirror above plus a hairdryer next to them. There was also a bath with a shower hose attached to the bath taps and another small window viewing the inaccessible balcony. We didn't have breakfast but the breakfast area looked clean and basic with a coffee and vending machine and all with table settings for 2. At the end of the breakfast area was a large garden with some artistic statues and at the beginning was a small lounge area with armchairs and a coffee table. The hotel was also located within walking distance to the main shopping, restaurants, bars and club areas.

Our flight was canceled and the system used by Brussels air sent us to an overbooked hotel. We were then sent to the Pentahotel where Andrew took excellent care of us. He was efficient in checking a large group in and moved breakfast for us. Then he made sure we had a ride to the airport since the taxi system was overwhelmed as well

Hôtel au top, très bonne marque de qualité quand il s'agit d'un novotel. Petit déjeuner splendide, on étais étonné de la présence d'une machine à gauche ! Qualité des jus d'orange presser excellente également. La chambre très moderne, la literie est parfaite, salle de bain magnifique et moderne, seul petit bémol, le reste de savon des anciens occupants. Très grande télé avec beaucoup de chaine francophones. Chauffage rien à signaler, un peu trop bruyant quand même.