Temukan Penginapan Anda di Brussels

Je tiens ici à manifester mon mécontentement et mon agacement après avoir séjourné dans votre hôtel. A la fin de notre séjour, ma femme s'est présentée seule à l'accueil pour les formalités de sortie. Votre réceptionniste assiste derrière son ordinateur en arrière du poste de réception, n'a pas daigné se lever et venir au poste de réception, en face de ma femme, comme j'estime que cela devrait se faire, encore plus dans un établissement comme le vôtre 4 étoiles et qui revendique d'attacher une grande importance à l'accueil client. J'estime que votre réceptionniste, voyant une cliente se présenter à l'accueil, aurait dû spontanément par respect et courtoisie envers le client, stopper son activité sur son ordinateur, se présenter en face de ma femme, lui demander si tout s'est bien dérouler lors du séjour, etc etc...lui dire merci, aurevoir et pourquoi pas ”à bientôt”...bref le genre d'accueil qui fait plaisir et donne envie aux clients de revenir... Non, elle est restée occupée sur son ordinateur, regardant à peine, et levant à peine la tête vers ma femme, pour lui indiquer sur un air tout aussi méprisant de déposer la carte dans une boite sur le poste de réception et elle a continué à travailler sur son ordinateur. Ma femme n'a pas du tout apprécié, mais elle a choisi de ne rien dire. Pour m'attendre, ma femme s'est assise dans la salle d'attente, en face de l'accueil. Des clients blancs parlant français se sont présentés à l'accueil pour les mêmes formalités de sortie ma femme est restée bouche bée, choquée, lorsqu'elle a vu cette fois votre réceptionniste se lever immédiatement, grand sourire, venir au poste de réception face au clients français, leur parler avec courtoisie et accomplir chaleureusement les formalités avec eux. A mon arrivée, ma femme très agacée, de ce traitement ”2 poids, 2 mesures” m'a raconté ce qu'elle a subi. Je me suis empressé alors d'aller expliquer la situation à votre réceptionniste. Elle m'a montré une boite en m'expliquant que la procédure est ainsi, que les clients déposent la carte dans cette boite lors de leur départ. Dans ce cas, comment expliquer cette différence criante d'attitude et de traitement de votre réceptionniste entre ma femme et envers les autres clients ”blancs” ? Je dis ”blancs” car ma femme est d'origine arabe et moi-même je suis d'origine africaine. Déja lors de mon checkin, une autre réceptionniste m'avait déjà accueilli assez froidement. La même qui lorsque je me suis présenté à l'accueil le soir, pour lui demander des informations sur le parking, elle aussi est resté derrière son ordinateur, me regardant à peine, et avec cette même attitude dédaigneuse. Si vous pensez que nous en rajoutons, je vous invite à visionner vos caméras, vous observerez très certainement notamment les scènes que nous évoquons de différence de traitement envers ma femme. Je qualifie la différence de traitement de votre réceptionniste envers ma femme de comportement ”raciste”, d'autant que j'ai moi même subi

設施：較老舊， 衛生：可以 環境：好 服務：好

Booked this hotel because of its proximity to Brussels Central station, but there are lots of pathment repairs so it was challenging with 2 large luggages. Service staff was pleasant and helpful in suggesting alternative breakfast places. This hotel is in an old building, so hallways are dim and the red painted walls make it worst. There is also no fridge in the room. As the Aircon is not working, we left the window open to circulate the air, and was surprised to find people intruding from the balcony (likely guests from adjacent room…. Hopefully!!)

1. Hotel is within walking distance from the train station and most of the places of interest, hence very convenient. 2. Hotel reception staff are all very friendly and check-in is a breeze. 3. There is a coffee maker and kettle which let us make drinks easily. 4. The room is cleaned up daily by the time we return to the hotel in late afternoon.

Booked Made in Louise for one night for me and my daughter. It was a quirky, cozy hotel. Staff was very warm and welcoming. It had nice decor and interior, with a lovely reception area where complimentary coffee and herbal tea was offered to guests. We were booked into a charming loft room with sloped ceiling. It had one window facing the nice garden area. A neat and clean space, including bathroom and toilet. The toilet was separate to the bathroom, sort of built into a small space, like a wardrobe. This was a creative solution but it worked just fine. Handwash, lotion and showerproducts were by Clarins, great quality, and there was also a box with different beauty items available, such as cotton buds. The room had a tv which allowed for streaming Netflix from your own phone. This is something I have missed at other hotels. There was no AC thus the room got very warm during the night. We were happy though that the outdoor temperature was only about 20 degrees, had it been warmer I’m not sure we would have managed very well. Other than that I highly recommend the hotel and I would love to come back another time.

Hôtel calme où nous avons séjourné trois nuits, bien situé proche des lignes de tram 81 -92 …permettant d’aller à la gare du midi ou au centre historique où dans le quartier Art Nouveau. Accueil excellent, cherchant à palier rapidement à quelques soucis matériels (ampoules, rideaux…) Petits déjeuners très bien.

Hotel ini mudah dicari dan berhampiran dengan stesen kereta api. Sambutannya agak luar biasa. Penyambut tetamu duduk di bangku dengan komputer riba mereka. Ada yang tidak berganjak pun bila ada tetamu. Tiada meja penyambut tetamu konvensional. Walau bagaimanapun, mereka menghidangkan kopi percuma pada bila-bila masa yang anda mahu dan anda boleh membayar untuk hidangan di dalam peti sejuk di lobi.

Booked twice now with Safestay and they have been excellent. Nice easy check in no matter what time, both the hotel and hostel rooms are a perfect as a base camp. The hostel and hotel rooms use the same comfortable beds with USB/plug sockets and a reading lamp. The bathroom facilities have been clean and have a good pressure shower. The location is no more than a 5min walk from the centre square and is located only 20min from Midi station. If you’re doing Brussels on the cheap I would highly recommend!

We traveled to Brussels on a whim from London, taking Eurostar from St. Pancras to Brussels-Midi. After some research, we were able to procure three nights at the Hotel Amigo; from Midi, the hotel advised us to take a quick local train ride, one stop to Centrale station; which left us only five blocks or so from the Hotel Amigo -- an excellent tip! Unfortunately, we did not count on how difficult it would be to wield large, over-packed suitcases on Brussels' cobblestoned streets and sidewalks. Twenty minutes later - and still a good 20 feet from the hotel driveway - a well-dressed, smiling doorman came running out with words of welcome, having spotted us struggling from afar, to help. This turned out to be Haluk, an angel who was to later make our stay in Brussels and at the Hotel Amigo quite memorable, in his role as concierge. We were pleased with the very quiet (per our request) classic King room on a high floor, with a comfortable bed, good air conditioning and a big, marble-floored bathroom with a luxurious, deep- soaking tub. The Irene Forte bath products were also lovely (the apricot body wash smelled divine). Unfortunately, as with other luxury hotels in Europe, the glass half-door on the shower did not quite keep the water in! Thanks to housekeeping for setting that right every day. As we had not read up on the city, we did not realize that the Amigo is only a block from the Grand Place – a spectacular, historical square of architectural marvels. And while the area is a bit touristy, the hotel is walking distance to most of central Brussels, if you like to walk. Fortunately, Haluk advised us daily on walking routes through the city, to see all the major sights in an order that made perfect sense; this included a weekend market with antique jewelry and a sculpture garden in the Parc de Bruxelles, near the Royal Palace (things we never would have found on our own). We stopped nearby for hot chocolate during a surprise hailstorm – perfect timing! When we asked for good Asian food, Haluk also recommended Fanny Thai - walking distance to the hotel, on a lively street lined with restaurants, with excellent Pan Asian fare and a local crowd (we loved it so much, we ate there several times). These were some of our favorite moments in Brussels; so we were very grateful for his excellent tips! Otherwise, there was only one tiny glitch; somehow, we didn’t realize until the end of our stay that our rate included breakfast! This would have been welcome news; we ate a light meal only once, not realizing we had access to the buffet. A bit confusing, for sure (of course as Brussels is filled with nothing but Belgian waffles, French fries, whipped cream and chocolate, perhaps it’s just as well...). In short, we had a pleasant stay at the Hotel Amigo, and would recommend it to anyone.

The overall stay was good with very warm welcome and tourist advice from the front desk staff (Martina) and the welcome drink corner. However, there are a few things that we wish the hotel could improve. First, the shower area is highly slippery. Thought the floor material for the shower area is not right for that purpose. Second, when we checked out, we asked the front desk staff (new ones that we haven’t met before) to help call a taxi for our family to the train station. The staff said the taxi should arrive in 20 min. After waiting for 20min, passing the time when the taxi should have arrived, we asked the staff to check the status of the taxi. Then the staff told us that the taxi would not come and there was no commitment from the taxi driver to take the order and advised us to call Uber by ourselves. We were astonished and disappointed as they should have told us earlier about the unreliability of calling a taxi. As the Uber required another 15min of wait, to make sure we could catch the train, we walked with our kids and heavy luggage all the way to the train station in a rainy and windy day!