Hotel berhampiran St. Michael and St. Gudula Cathedral, Brussels

Very a fantastic hotel in the centre of Brussels. It is near to many attractions and also near to the metro. Just take a day pass and roam around the city with peace of mind. Very good breakfast, though not a wide variety, but it's good enough. There were few disappointments. Firstly, The rooms were small but I think it is because of the small properties in any central part of any European city with a rich history. Secondly, at the reception, they told us the breakfast is from 6:30 to 11 AM but never mentioned it is only on weekends. On a fine Monday, we got up at 10 and went to breakfast at 10:30 AM but nothing was available. I was really horrified and I wanted not to come back. But as I raised concerns, one lady officer at the reception - INES handled it very well and pulled the strings. Mr. Abel, the chef come to us, talked to us, and having understood the concern, he baked us fresh croissants and pastries! Man, he is an amazing chef. Sir Abel got them fresh and was mind-blogging. This wiped out all my frustration and made me think I should come back again!

Great service at the hotel from the reception to the cocktail bar to the breakfast staff. Rooms we’re comfortable with a comfy bed and all you require for a few nights away. Location was €10 taxi from Centraal Station or a 20min walk through a few lovely parks. Great park on doorstep of hotel with ducks and a large pond and 3-4 min walk from Tootbus stop. Variety of restaurants/places to drink outside of the hotel away from the busy central area.

We stayed here due to our flight being delayed in Heathrow leading us to miss our layover flight although we were upset, it was truly the best thing that could happen. We boarded our free transfer from the airport to the hotel it was about 15 minutes away it’s beautiful views and scenes of Brussels. The hotel was lounge was absolutely beautiful and clean, all the staff was so friendly and welcoming. The room is so clean and comfortable, humongous bed which would have slept 3 people. It was a very modern design which I loved, stocked with tea and water in the fridge and cupboards. The gym looked great too. We were offered a free breakfast and dinner voucher from the airline which is lovely. The food was absolutely delicious and the server was so friendly he made sure to go above and beyond with anything we asked for. We didn’t get to use our voucher as our flight was early the next morning, but from the dinner I would tell it would have been great too! There was a list of transfer times to make sure you make your flight on time which was incredibly handy. I couldn’t recommend this hotel more! It was absolutely 10/10 no complaints about anything.

Everything was smooth and top notch service. Location is best for early morning flights. The view from the room is the airport.

This hotel was just somewhere to put our heads down and use as a base for exploring Brussels. We had a room with three single beds, one of which folds up. It was clean, functional and had an ensuite bathroom and separate shower room. The hotel is right beside the main station, trains go to Brussels Central every 15 minute or so and take 20 minutes, kids up to 12 travel for free on the train, and the return tickets are €7.50 at the weekend, €13 during the week. There's a car park as part of the station which is €24 for 24 hours, all we needed. Yes, there were building works going on in the reception, but we had no intention of dining or hanging round a budget hotel when we could be in the Grand Place of Brussels in 25 minutes.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Wow -- since the amazing renovations the place is spectacular. I've been to this hotel countless times and it seems to improve each year. So many of the staff have been with them for many years, and they couldn't be better, right down to the lovely Julie in housekeeping. This hotel offers so many amenities, it's so visually beautiful, the service is exceptional and I can't wait to return very soon! The location can't be beat, with gorgeous views of the park and walking distance to all the major attractions.

Perfect location close to airport Staff were very helpful All good.

Fantastic service at an amazing price. It's only 20 minutes walk from the airport, and there is a bus service nearby which will get you where you need to be. The buffet breakfast is great too, and all the staff were amazingly polite, chatty and friendly. Will definitely stay here again if I come back to Belgium.

Stayed that this hotel for one night with a friend and we were not disappointed. Check in was smooth and Khalid who checked us in was friendly, polite and professional throughout. He asked if we preferred a high or low floor and also checked that we wanted a twin room as booked. The room was very clean, with a view though the twin beds were very narrow but ok for one night. The bathroom was very clean, with fluffy towers and a powerful shower. Tea & Coffee were provided with biscuits and bottled water as well. Breakfast was as expected and we were given a breakfast slot when we checked in so all good. All the staff were professional and the hotel is adjacent to the Opera house and about 7 minutes from the main train station. The location is great as away from the noise and round the corner from the main shopping area. I would stay here again when I return to Antwerp and recommend staying here! .