The Birley Arms Hotel Warton

Stayed over for one night, came early evening. Staff friendly and welcoming. Restaurant/bar area was very nice and relaxing. Room clean but a little outdated and plain. Had a hot breakfast the next morning which you pay extra for. This was presented beautifully and good value for money. I left the table and left my partner seated to nip back to the room. The waitress as I walked passed asked from across the bar if I was ok, I replied yes, she then rudely and abruptly asked if I’d had a cooked breakfast I needed to pay for it. I explained my partner was still at the table and I had planned on coming back. Not how you expect to be spoken to and felt accusing and uncomfortable. Should have asked for payment upfront when I ordered if she wanted payment so fast, or even put a bill on the table. Not how you speak to customers if you want them to return.

had a lovely tea tonight and drinks with the locals , great service and atmosphere, the fish and chips were just what the doctor ordered, staff very friendly, great job team birley ,good to see this little gem back xx

ignorant manager when bar staff introduced us as regulars he replied he did not want to know our names , drink prices sky high food overpriced medioka come back Zoe & Tony this place has gone gradually down hill since January just when we thought they couldn't put a worst manager in than the previous 3 they have had in this year.

Room 17 was lovely. Friends who were also staying said their room needed updating. Positives: Clean, large comfortable bed, nice toiletries (that were replenished during a two night stay), spacious, good value for money, large ensuite with two sinks, seating area. Improvements: No chocolate/goodies provided as per the website, no water or fridge, tv only showed BB1 and BBC2.

My son and daughter in law booked a table at teatime for Mother’s Day for 5 adults and 2 small children. It was supposed to be a lovely treat but was exactly the opposite. On arrival we were told there would be a 40 minute wait for food, and weren’t happy but we had no option but to wait. There was a special Mother’s Day menu which we all ordered from and after almost an hour’s wait we received our prawn cocktail starter which was just a lettuce leaf with prawns in sauce on a plate, no garnish but given that we were hungry we ate it. Another hour later we received a cold overcooked roast beef dinner. The children ordered a Margarita Pizza from the adult menu, I can’t describe how awful it was so have attached a photo bearing in mind it cost £9 +. The whole experience was awful and we would never return

Stayed for one night for the Lytham 1940s Weekend. Will definitely not be staying again. The room was grubby. Bathroom floor was full of fluff and hair in the corners so the bin and toilet brush has clearly not been moved. There was black mold around the shower door. The electric socket connection for the heated towel rail was hanging off the wall with exposed wires, just what you want in a bathroom. The toilet roll holder was broken so the toilet roll was just on the dusty shelf. The light above the bathroom mirror didn't work and one of the bedroom reading lights didn't work. I acknowledge that I didn't pay high class hotel fees but this is certainly NOT a 4* hotel and no matter what the price I would expect the room to be clean and safe at the very least.