Hotel Buffalo dengan Spa

More than anything, the customer service stood out to me. The staff was absolutely great!

This is a nice, clean hotel with a friendly and accommodating staff in a great location. While I liked the hotel for the most part I do have an issue with the Marriott model in general as the rooms are small and lack a microwave and a work area. For a conference hotel that seemed odd. I also dislike that Marriott moved away from providing complimentary breakfast to a pay model. While the Marriotts are somewhat more aesthetically pleasing I still prefer the benefits of Hilton properties. Tried the brew pub (located on the parking level) with the group I was with and we all agreed the food was kind of bland-like you would get at a retirement home.

房間整潔，很安靜！早餐7.99另外支付，早餐服務的一個較大年紀的女服務員態度一般，其它都不錯！酒店外有好些取款地方，步行到外麪餐館吃飯也較容易。

메가버스를 타고 여행하는 사람이라면 그레이하운드 스테이션에서 가까운 이 호텔을 추천합니다. 차를 렌트해서 나이아가라 펄스를 볼 수도 있어요:)

Booked a quick overnight trip and chose this hotel so the kids could enjoy the pool. There was no disclaimer on the website or Hilton app (an easy update!) that the pool was closed (and had been closed for several days prior to our arrival). I immediately asked if I could cancel my check-in because we wanted to find another hotel with a pool. (I would never have kept my reservation had I been informed about this.) The front desk clerk (who could not have cared less about our disappointment) said we could not, and there was no discount despite the hotel’s main amenity being out of commission. A true bait and switch! Instead, the clerk said we could walk a mile to the Marriott and use their pool. There is nothing I wanted to do less than walk around Chippewa St in a wet bathing suit at 7pm. We ultimately did travel to the Marriott to try and salvage some fun, and it was a huge pain & pool area was super small. The Marriott front desk clerk had to manually unlock the pool door for us, and we could not use the restroom bc it required a Marriott room key. We felt like unwanted guests, which only irritated us more. As an aside- the Marriott (comparatively priced) is overall much nicer than the Hampton. We piled back into the car in wet swimsuits to return to the Hampton. This quick overnight was anything but relaxing. Our room was subpar at best & there were red stains on bedspread. We had one tiny window that looked directly into a neighboring office building. Breakfast was usual Hampton spread, but most of the waffle toppings were empty and not replenished. Parking lot is small and costs $15 per day! Like, why? The Marriott does not charge a parking fee. There are many lodging options downtown - skip this one.

One of the worst hotels we ever stayed. We came to Buffalo for a hockey tournament and this hotel was one of the choices given to us. So, the toilet in the bathroom was leaking, and the tank was never full to flush, so, you had to improvise, and then, and this was ever worse, the thermostat wasn't working, so, if you turned the heat on (which was needed, since the temperatures outside were in the 30s and snow flurries), it was going up to 85, so, you had to turn it off overnight. Just a disaster hotel. The staff was not helpful, every day they said they will send someone to fix the issues, well, nobody fixed anything, they didn't send anyone, rude, and unprofessional. As a hockey team manager, I will send my comments to the association to make sure sure this hotel will never be on the list of properties for any sports team.