Hotel berhampiran Park, Bursa

What looks like a lovely hotel as you enter it is plagued by issues. My partner and I were given room 310, we walked in and we're greeted by the stench of smoke. Horrid the whole room stank of it. I called reception and the hotel is apparently fully booked and they couldn't move us the smell made me feel ill and gave my partner a headache. The shower was not cleaned, horrid water and limes ale stains were on it, which could and should have been removed had the room been properly cleaned. The throw for the bed had ugly large stains on it and the toilet seat was loose and crooked. Shocking room. There are a couple plus points however, the downstairs restaurant was pleasant and they even managed to cook up a veggie meal that wasn’t just plain pasta. The decor is also nice overall and had the place been cleaned and maintained properly it could be a lovely hotel to stay in. 4* hotel more like 2 star. I hesitate to think what I would see if I had brought a black light would not recommend even on the cheap.

We had unfortunate experience of travelling from Istanbul staying in some mediocre Hotels that just does no favour to Türkiye tourism whatsoever. 27th June was our 27th Wedding Anniversary & wished we were her at the Marigold but never mind. We stayed from 29th to 1st July & we had no regrets at all. In fact the service levels were so high we were taken back. From smooth checking in to Fruit platter in our lovely room to a phone call advising us that Complimentary Tea downstairs. We could not help but just kept a huge smile all the way our stay here at this perfect hotel. In fact we have not yet revisited same hotel twice but we might make another trip to Marigold in 2024. Hotel prides itself on service levels that are unmatched from anything we have experienced before. Breakfast was abundance & top quality including hot omelettes of your choice. Restaurant Manager was brilliant taking care that you were provided with everything even at Tea time smiling, caring. Room was lovely clean, had lovely bath/shower with shampoos/soaps that were more than appropriate. Beds were comfortable & large enough for a great sleep. What is a spectacular event is the Spa never seen wide ranging treatments catering for all. Steam, Hammams, Sauna Heated pool, thermal pool. Relaxing areas. My Wife was so taken back she visited Spa twice on the same day rather than visit other areas of Bursa as we had a car. Marigold made up for lost days on our actual Anniversary in June. It was an absolute pleasure to experience such hospitality with incredible facilities, festive food & Staff service levels which were a credit to the owner Erdal on my LinkedIn contact now. This hotel sets standards that are hard to comprehend given the fact you can spend more money elsewhere & not experience what we did in just few days. Only one minor point I would not allow personally any parents to dunk their children in the hot pools given their sensitivities/skin for so young. I witnessed few times where child cried out & very reluctant but parents were incessant. There should be minimum age for entry. People in Bursa are very different to Istanbul, more friendly, more unique & appreciate tourists more in my opinion I have nothing but brilliant memories in our stay at Marigold Hotel Spa Inshallah we will be back again as we would like to experience Bursa much more too

Otelinizin Spa bölümüne ilk kez dün misafir olduk(Aile hamamı),orada bulunan Nur Arı Sayal ve Zeyni Dükkancılar hanimefendilerin ilgisi,hızlî servisi ve güleryüzünden ziyadesi ile memnun kaldık.Artık her Türkiye ziyaretimizde Otelinizi mutlaka ziyaret edecegiz.Temizliĝi ve hizmeti bakımîndan herkese tavsiye ederiz.

Yemek ve hizmet her zamanki gibi harika. Otel çalışanları ve ekip güler yüzlü. Bursa ilinde huzurla ve keyifle konakladığım, her zaman öncelikli tercihim Divan otel. Tavsiye ederim. Tek tavsiyem: Bahçenizdeki güzel kedilerin mama ve suyunu sık sık kontrol edelim lütfen :)

Ailecek konakladığımız Bursa şehir manzaralı kapalı çarşı yanında ve Ulucami ye çok yakın olmasına rağmen sakin-sessiz bir oteldi. İlk başta trip advisor da eski fotoğraflar görmeme rağmen arayıp bilgi aldığım başta Tuncay Beyefendi olmak üzere tüm personele teşekkür ederiz.. Otel yenilenme geçirmiş olup eski fotoğraflarını görürseniz sakın aldanmayın.. Yenilenmiş ve gayet güzel olmuş, ailecek kaldığımız temiz bir Oteldir. Tavsiye ederim..

Our stay was pleasant. We encounter issues upon payment by using the debit card. It's strange that the hotel staff said they can't process the payment by debit card kept asking me to key in the 4 digits pin-code (which is not applicable for my card). When elsewhere i did not have any issues using the card ( for shopping/paying for hotel bookings) all along in Turkey before reaching this hotel. To the extend i had to call my bank to rectify and they said no issues on my account. Ended up paying all in cash. They should really resolve/rectify this. We had informed our later timing for check in. But upon reaching the room only to find out that it just had been mopped and the floor is wet =( The front staffs was very helpful. There's large shopping mall near the hotel. Breakfast buffet spread was wonderful!

The elevator stoped on us, so we used the stairs instead ( 6 floors to get the lobby ). the electric stoped 2-3 times while we are there, no room service for food, no tissue.

Temizlik güzel, kahvaltı yeterli. Odalar orta halli, yatak hiç konforlu değil. Personel eksikliğinden ötürü galiba Banyo Duş gideri sürekli tıkanıyor, temizlik biraz fazla geç saatte yapılıyor, 1.katta sürekli bir yol sesi var.