Hotel berhampiran Geumjung Mt. fortress, Busan

My family and I stayed at the hotel from 26 Dec to 28 Dec 2023 and upon checkout, the staff insisted that they had issues reversing my 200 000 krw deposit because I didn't use the same card. This is strange and confusing because I only used one credit card the whole time in Korea. I also used the same card to pay for the hotel booking upon check in. We stayed in other Lotte Hotels in Korea and compared to those hotels, our experience at Lotte Hotel Busan was not the best. During check-in, i had several questions for the staff assisting us but she told us curtly that she will explain this later. Perhaps it was a language issue but definitely rubbed me the wrong way. During our time using the pool, different lifeguards asked me on two separate occasions if my family had registered to use the pool -- we paid for the pool usage and received wristbands. They also hovered around my family quite a bit - prolly cos my husband's arm tattoo was showing under his shirt and my kids are rather loud (they are 3 and 6 fyi). We were also told by the staff to keep our 3 year old quiet. We understand that compared to perhaps other Korean children, our child can be quite loud. We tried our best to keep him quiet but he is just 3 and simply excited to be there and it was not so nice to feel like we were being watched all the time for our child.

It was a good stay. Though the location is not as conducive but it’s a quiet area. Check in is strictly after 3pm else hourly charges will be imposed, but you are able to keep your luggages with the reception. The room is spacious and clean and if selected with the mountain view, it’s a good unobstructed view. Daily housekeeping is clean and basic amenities provided. The hotel gym is quite big and well-equipped.

Everything was perfect during my stay for 3 nights, the location, the view from the hotel, and the cleaness. Totally gonna recommend this hotel to my friends 🧡

Only stayed for a night, but all great - very comfortable bed and pillows, nice shower, great location very close to Haeundae beach (could be seen a bit from the blcony), located on a lively street with restaurants and stores. Highly recommended.

해운대 호텔 중 가장 최신 호텔이었는데, 앞으로 출장 조건만 충족하면 L7 이용할 것 같아요! 루프탑 수영장 이용못한게 후회될정도로 뷰도 좋고 여행간 것 같은 기분을 낼 수 있었어요! 보통 호텔에서 체크인 층 라운지를 이용하는 경우가 적은데, 편안한 느낌에 1층 편의점에서 마실 것 사서 라운지에 앉아 여유를 즐겼답니다

Thanks to Mr Dong-Yeop Lee the Duty Manager of Grand Josun Busan and his team Mr JinHun and Mr Seyoung for recovering my daughter favourite bed soft toy which was accidentally thrown together with the shower robes and sent to the laundry contractor for wash. Without way above their best efforts to go down to the laundry plant located a distance away from the hotel in the wee hours of the following day to check through every robe, I believe our trip to Busan as well as Seoul will not be a memorable trip. Your service is unparalleled and your effort to console and reassure the guest aftermath the promise of recovering the lost item is indeed well commendable! Excellent and top class service to recommend all to visit this hotel whom staffs are pleasant, friendly and helpful to the hotel guests. KEEP IT UP and thank you so much for turning around our mental debacle.

원래 이제경주를 생각했는데 청결도면에서 이제부산이 더 높은 호응이 있어 가게되었습니다. 식사부분이 아주 만족스럽네요. 하늘이 좋은날에 가면 제값 제대로 한다고 생각됩니다. 어느 호텔이든 공통사항이겠지만요 ㅎㅎ

워크샵으로 9명예약하고갔는데 너무깨끗해서 놀랬고 사진보다 훨씬넓고 좋았어요 교육잘할수있게 하나부터 꼼꼼히 챙겨주시고 많은배려해주셔서 1박2일동안 편하게 쉬다가왔습니다 다음 워크샵도 미리예약!!😄

Excellent location with a fantastic view of Busan Harbour from the roof garden. 5 minute walk to both KTX Busan Station and the Subway. The room was very clean with plenty of space. The double bed was comfortable and the bathroom was amazing after a day of activities! Staff were friendly, punctual, and helpful. Has a restaurant on the second floor but you need a prepaid voucher from reception to access. A very enjoyable experience and I highly recommend a stay!

Location - near to Busan station (10 minutes taxi ride or 20 minutes bus ride + a little walking). It's also near to Gamcheon Culture Village (30 minutes bus ride). Lotte Department Store is walking distance of 10 minutes or a bus ride of 5 minutes. Evening time, you can see stalls laid up selling cooked seafood - many locals will eat and drink there (we didn't try as we were too full). Just next to the hotel, there's a Emart convenience shop but if you walk about 50m down the street, there is S25 convenient shop which I find the things are much cheaper. If you wish to grab a coffee, there is a ”Blue Shak” cozy cafe within 50m. This area is less touristy. Service - The receptionists can speak English but I felt they could be more friendlier. We unforeseen our small sized luggage to be spoilt and requested to be thrown away at check out but was told that they do not have a disposal bin. I understand South Korea has a strict disposal system but given such a big property, they could at least help because we travellers can't just dispose things anywhere. The receptionist reluctantly helped after I insisted. The Housekeeping was excellent, clean room throughout stay. Room - Good size. I booked a triple room (Ondol - floor bedding) but was given 3 real beds instead. I did not pursue further as I checked in late (11pm+) and it was 2 nights. The bed was too soft for me. View of the room was partial ocean and port. Overall, a good stay but I will not return to this hotel. I am a hotelier but I do not expect sky high services because service line can be hard at times. The receptionists at both check in and check out didn't gave me a warm feeling - didn't felt as welcome like a traveller.