Hotel berhampiran Mailbox of Yoo Chi-hwan, Busan

The hotel is about 10 mins walk from Busan Station. The hotel room is spacious and I like the blue sofa. The only thing is that the TV is not user-friendly, and we ended up not watching it. We had a hard time trying to switch from HDMI to normal TV mode. Receiptionist is helpful to store luggage after check out. Complimentary parking is also available at the hotel.

Location - near to Busan station (10 minutes taxi ride or 20 minutes bus ride + a little walking). It's also near to Gamcheon Culture Village (30 minutes bus ride). Lotte Department Store is walking distance of 10 minutes or a bus ride of 5 minutes. Evening time, you can see stalls laid up selling cooked seafood - many locals will eat and drink there (we didn't try as we were too full). Just next to the hotel, there's a Emart convenience shop but if you walk about 50m down the street, there is S25 convenient shop which I find the things are much cheaper. If you wish to grab a coffee, there is a ”Blue Shak” cozy cafe within 50m. This area is less touristy. Service - The receptionists can speak English but I felt they could be more friendlier. We unforeseen our small sized luggage to be spoilt and requested to be thrown away at check out but was told that they do not have a disposal bin. I understand South Korea has a strict disposal system but given such a big property, they could at least help because we travellers can't just dispose things anywhere. The receptionist reluctantly helped after I insisted. The Housekeeping was excellent, clean room throughout stay. Room - Good size. I booked a triple room (Ondol - floor bedding) but was given 3 real beds instead. I did not pursue further as I checked in late (11pm+) and it was 2 nights. The bed was too soft for me. View of the room was partial ocean and port. Overall, a good stay but I will not return to this hotel. I am a hotelier but I do not expect sky high services because service line can be hard at times. The receptionists at both check in and check out didn't gave me a warm feeling - didn't felt as welcome like a traveller.

My family and I stayed at the hotel from 26 Dec to 28 Dec 2023 and upon checkout, the staff insisted that they had issues reversing my 200 000 krw deposit because I didn't use the same card. This is strange and confusing because I only used one credit card the whole time in Korea. I also used the same card to pay for the hotel booking upon check in. We stayed in other Lotte Hotels in Korea and compared to those hotels, our experience at Lotte Hotel Busan was not the best. During check-in, i had several questions for the staff assisting us but she told us curtly that she will explain this later. Perhaps it was a language issue but definitely rubbed me the wrong way. During our time using the pool, different lifeguards asked me on two separate occasions if my family had registered to use the pool -- we paid for the pool usage and received wristbands. They also hovered around my family quite a bit - prolly cos my husband's arm tattoo was showing under his shirt and my kids are rather loud (they are 3 and 6 fyi). We were also told by the staff to keep our 3 year old quiet. We understand that compared to perhaps other Korean children, our child can be quite loud. We tried our best to keep him quiet but he is just 3 and simply excited to be there and it was not so nice to feel like we were being watched all the time for our child.

I don’t recommend this hotel at all. I couldn’t sleep for my 3 nights stay. First thing, the reception doesn’t understand English. They didn’t know about my reservation. After 10 minutes, I was given my room keys. The room was clean but the trouble began at night. Light was constantly coming out through the blinds and curtains. I don’t know why they had see through white blinds and mesh curtains. I called the receptionist but she didn’t understand my message. Second day, complained to trip.com. They called the hotel but the management lied and said the guests have been upgraded to a different room. Nobody contacted us but they were constantly lying to trip.com. I went to the receptionist and asked her to fix light issues. There was also a lot of construction sound and I was really tired after sleepless nights. The receptionist said she would get it fixed on the 3rd day but that was a lie too. Nobody came to fix the light problem. There was no balcony as advertised. Kitchenware was missing. The staff doesn’t understand simple English like cutlery. Nobody came to collect trash or give water during my 3 nights stay. Hotel looks stylish but their customer service is terrible. I don’t recommend staying in this hotel especially if you are a foreigner. I took these pictures at 6 am in the morning when I was awake because of sunlight and construction noise. During the night, city lights were coming in. Trip.com compensated me with 1500 coins but that doesn’t soothe the 3 sleepless nights. My entire trip was uncomfortable because of this hotel.

Overall the hotel is very new, the room is spacious, the smart TV is easy to use, quite popular among both international and local guests. The convenience store inside the hotel 1st floor is great especially during winter time, we don't need to go out of the building at all. Also you can refill your water bottles at the dispenser located on every floor. We arrived earlier than the check in time, there are self serviced lockers for storing baggages. And then the hotel staff invited us to check in 1 hour earlier. The desks on the 3rd floor has a good view of the beach and like a modern co working space. However, there is no cotton pads / hair brush provided, which is a bit inconvenient.

Hotel was easy to access from metro station and nearby have a lot of famous restaurants also walking distance which make it very convenient! Hotel staffs were very friendly and helpful. Love the stays in this hotel, definitely will go back again!

Room with ocean view is so much more cost-efficient than other hotels providing similar views. Still expensive for our budget though, but definitely worth every penny. The staff there also deserved praise for their respectfulness and formality, professionalism much alike what I saw of 5-star hotels in K-drama series. Definitely will keep this hotel in mind when I return to Busan in the future!

🏨 Fairfield by Marriott Busan 314 Haeundaehaebyeon-ro, Haeundae-gu, Busan, South Korea, 48099 Stayed two nights in Fairfield by Marriott Busan to be close to Marina City for an event in mid October 2024. 📍Location: Fairfield by Marriott Busan is located in a less eventful part of Busan. Not the best pick if you want to be where the action is. I have stayed near the Busan train station and in Nampo previously and enjoyed those parts of Busan more. 🚕 Accessibility: it takes about 15 minutes' walk to the hotel (with luggage on uneven roads) from the drop off point at What The Burger which is where the Haeundae Intercity Bus alighted customers from Incheon Airport. The bus journey takes close to 5.5 hours with two rest stops and a stop at Nopo Terminal. Kakao Taxi fare from Fairfield by Marriott Hotel to Haeundae Intercity Bus Terminal costs about KRW5000-6000. 🛌🏽 Room: No complaints for the price point and what you see is what you get as befitting a Marriott property. There is construction opposite the hotel so paying for the city view on a high floor will avoid that if you are bothered by a construction view. The sea is not nearby so look for another option if that is important. 👣 Amenities: I did read another review about the paper thin room slippers and wisely packed a pair from home. 🍲 Food Options: I arrived at night and didn't find too many food options in the evening as everything seems to be closed early. There are convenience shops nearby and a Paris Baguette a few blocks away. Hotel breakfast is available at Bistro 314 on Level 2 of the hotel at a discounted rate of 16,500KRW for hotel guests if you book in advance. 🏋️ There is a fitness centre on Basement 1 next to the self service coin laundry. Rating: 3⭐ Stay here if you have business nearby and want to save time travelling but not as a tourist with limited time wanting to explore the best of what Busan has to offer.

호텔 들어가자마자 생초코를 주시고 호텔리어 태연씨가 친절하게 안내를 해주셨어요. 24년에 지어져서 건물자체는 깨긋했어요. 스파도 있고 건물내 무료 BAR도 있어서 위스키 좋아하시는 분들께 추천! 조식도 맛있었어요 근데 메뉴가 3개만 있어 선택지가 많이 없었어요. 장점 : 방이 커서 좋고 음식들도 맛있고 근처 편의점도 많이 있어서 좋았어요. 교통도 좋고 바로 앞에 바다가 있어서 편하게 갈 수 있고 호텔에서도 보였어요. 화장실 위에 헤어드라이기가 있어 씻고 나와서 춥지 않고 편했어요. 단점 : 2박 3일로 80만원 주고 스파 있는 방을 잡았지만 스파를 많이 못 했어요 많이 하실 분들 빼고는 근처에 스파,온천을 가시는걸 추천해요. 그리고 물 받고 들어갔는데 먼지가 둥둥ㅠ 욕실에 물이 잘 안 빼졌어요. 씻을때마다 멈추고 씻고 멈추고 씻고 여인끼리 부부끼리 가는거면 랜덤방 있던데 추천드립니다. 싸고 방 커서 좋아요ㅎㅎ

워크샵으로 9명예약하고갔는데 너무깨끗해서 놀랬고 사진보다 훨씬넓고 좋았어요 교육잘할수있게 하나부터 꼼꼼히 챙겨주시고 많은배려해주셔서 1박2일동안 편하게 쉬다가왔습니다 다음 워크샵도 미리예약!!😄