Hotel Perniagaan di Antwerp

Stayed that this hotel for one night with a friend and we were not disappointed. Check in was smooth and Khalid who checked us in was friendly, polite and professional throughout. He asked if we preferred a high or low floor and also checked that we wanted a twin room as booked. The room was very clean, with a view though the twin beds were very narrow but ok for one night. The bathroom was very clean, with fluffy towers and a powerful shower. Tea & Coffee were provided with biscuits and bottled water as well. Breakfast was as expected and we were given a breakfast slot when we checked in so all good. All the staff were professional and the hotel is adjacent to the Opera house and about 7 minutes from the main train station. The location is great as away from the noise and round the corner from the main shopping area. I would stay here again when I return to Antwerp and recommend staying here! .

Wow -- since the amazing renovations the place is spectacular. I've been to this hotel countless times and it seems to improve each year. So many of the staff have been with them for many years, and they couldn't be better, right down to the lovely Julie in housekeeping. This hotel offers so many amenities, it's so visually beautiful, the service is exceptional and I can't wait to return very soon! The location can't be beat, with gorgeous views of the park and walking distance to all the major attractions.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

The Hampton by Hilton Antwerp Central Station offers a convenient and comfortable stay. Its prime location near the central station provides easy access to local attractions. The modern rooms are well-equipped and maintained, ensuring a pleasant experience. The complimentary breakfast buffet provides a satisfying start to the day. The attentive staff members are friendly and helpful, contributing to a welcoming atmosphere. However, some guests have noted limited space in the rooms and occasional noise from the surrounding area. Overall, it remains a favorable choice for travelers seeking a well-located, affordable accommodation option in Antwerp.

The hotel in conveniently located just across from the train station and although the rooms are small, they are nicely decorated. I would give this hotel 5 out of 5, BUT I had to pay to store my luggage and honestly it was the first time I was charged for this. I don’t recommend staying here if you are traveling with a lot of luggage. My room also wasn’t cleaned once during my stay, but that’s ok.

The least to say is that this hotel has known better days ... very long ago! The rooms are gloomy lit, furniture and curtains outaged, floorcarpet with numerous dirty spots, bathroom is extremely basic and the worst is the heating: I arrived in the room at 6 p.m. and the heating was off, temperature was probably around 15 or 16° - only after a couple of hours it was better, but though put on maximum, I hardly could get more than 18° during the night. Breakfast, for 23€, was spartan; scrambled eggs and bacon were cold.

De ontvangst was plezierig. We konden snel inchecken voor de spits. De medewerkers waren vriendelijk en behulpzaam. De kamer was schoon. Wel waren sommige meubels verouderd en toe aan vervanging (loslatende stoelbekleding en nachttafeltjes). De aankleding en kleur in de kamer en gang van en naar de kamers kan een facelift gebruiken. Voor een 4 ster hotel wat modernere aankleding en meubels verwacht. De kleur en aankleding beneden op de begane grond is modern en de kleuren zijn levendig en mooi. De rest van het hotel en restaurant kan een facelift gebruiken. Het ontbijt was goed verzorgd en lekker. Wellicht een idee om wisselend variaties in keuze te geven. Als je meerdere dagen in het hotel verblijft valt het op dat het aanbod elke dag zo wat hetzelfde is. Het verblijf was goed. Goede centrale ligging, dichtbij o.a. het treinstation en stad. Deze hotel is zeker een aanrader.

This is a really a nice four star’s standard hotel with good breakfast and excellent service from the check in front desk, just 2 minutes walking distance from Antwerp central station. This area is easier for any tourist visiting the city centre of Antwerp and even the China town is nearby. If you have to travel from there to France or Netherlands or Germany, there are a good railway connection every 1-2 hours. Really suitable for backpackers or some relaxing plan holidays

Hotel is located right in the centre of town and near to train station. Walkable location to all amenities and attractions with nice historic buildings and food streets. We enjoyed our Asian meals in a small and cozy restaurant suited in Chinatown which is within walking distance from Hotel. Hotel room is clean and chic. Nice stay and comfortable bed. 😇

We booked 4 rooms for our family tour and we had a great stay at Sapphire House. The rooms were cosy, clean and quiet. The breakfast was amazing with on-demand hot dish menu prepared for you! Front desk staff were very helpful and arranged a van for our group to commute to the station. The team was well diverse with Chinese speaking front desk staff as well. Highly recommend this hotel!