Hotel Perniagaan di Belo Horizonte

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Hotel confortável, funcionários atenciosos, apesar da alta demanda todos de bom humor. Café farto e bom, com frutas, pães diversos, etc. Recomendo

Minha reserva não foi identificada pelo hotel. Cheguei às 17:50 para fazer o chekin , mas a atendente não reconheceu minha reserva e recusou a entregar meu cartao de acesso ao quarto. Informaram que até mais tarde a reserva seria localizada. Quando retornei de madrugada novamente fui informado que minha reserva não foi localizada, causando grande desgaste. Após muito debate, o acesso foi liberado.A estadia foi totalmente comprometida, sendo que desejo o ressarcimento do valor gasto

O hotel está a meio caminho entre o aeroporto de Confins e o centro. O atendimento na recepção é gentil, mas tem momentos de entrada/saída que tem pouca gente para atender os clientes. O quarto é espaçoso, mas não muito bonito. Detalhes como acabamento mal feito, pintura que parece suja e corredor sujo depõe contra. O hotel não tem restaurante, a geladeira do térreo tem congelados ultraprocessados, que não agrada quem procura uma comida mais saudável. A padaria ao lado tem moscas sobre os pães, é bem suja. O café da manhã tem frutas picadas, pães variados, iogurte, leite, café, bem variado, só precisava caprichar na apresentação. Pelo preço é uma opção razoável em BH, melhor que os hotéis do centro.

Hotel em ótima localização, cama confortável, espelhos a vontade em quase toda parte do quarto , só o banheiro q achei um pouco pequeno a ducha!. Todos os funcionários são muito receptivos, educados , mas um jovem rapaz alto, claro que ajuda agente com a bagagem me chamou a atenção por seu carisma , simpatia, humildade nota 10000

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

O hotel é incrível! Atendimento impecável, área de lazer muito bem estruturada, com piscina limpa e aquecida, academia ideal para quem quer manter os exercícios mesmo durante o lazer. O quarto é simplesmente MA-RA-VI-LHO-SO! Vista perfeita de BH, cama perfeita, confortável e grande. O quarto é muito bem equipado, com mesa para área de trabalho. O hotel é localizado em uma dos melhores bairros de BH, perto de áreas de lazer e pra quem ama a vida noturna é PERFEITO. Enfim, amei a experiência e voltarei com toda certeza!!! =D

Excelente estadia! Com certeza voltarei a este hotel e passarei a recomendá-lo sempre. Funcionários muito prestativos e gentis. Quarto muito agradável. Banheiro bom. Café da manhã excelente! Fui com duas amigas pra passear na cidade e aproveitei pra conhecer a feirinha hippie. Ela fica na rua do hotel. Basta descer e ir a pé pra lá. Foi ótimo!!!! A localização do hotel é perfeita. Após o checkout, pedi que guardassem na recepção minha mochila e de outras amigas que estavam comigo pois ainda ficaríamos a tarde inteira na cidade e nossa viagem seria só a noite. A recepcionista prontamente nos atendeu e acomodou nossas bagagens gentilmente até as 22h da noite. Quando voltamos, ainda disponibilizaram o banheiro do refeitório pra usarmos, caso fosse necessário! Enfim, passando aqui pra elogiar toda a equipe de funcionários e a estrutura do hotel que realmente foi excelente em todos os aspectos. Além de todo o conforto e da localização, o ótimo atendimento com certeza fez toda a diferença na estadia. Nota 10!

Ana Luuisa Asantos is a special lady who create golden memories. She is able to speak with us in English and translate for us. It is the best hotel and service excellence. The team is super good and ensuring that we feel at home away from home. Ana louisa is a superstart creating memories for all of us and collegues from Africa De soul. Smiling and taking time to support us. Keep up the good work. you are a star.