Hotel Mesra keluarga di Belo Horizonte

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

O hotel é fantástico, porém um hotel deste porte não funcionar a Internet e em pleno domingo dois elevadores não estar funcionando jerou um grande transtorno, ainda mais pelo evento que teve neste dia ...lamentável

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

O hotel é muito bem localizado. Achei o atendimento de alguns dos funcionários um pouco frio. Não entendi a cobrança de taxas na hora do check-in, mas estava em cima da hora para um compromisso e, foi justamente nessa hora, que achei o funcionário pouco disposto a explicar as taxas. No mais o hotel é muito bom, o café da manhã bem caprichado e a maioria dos funcionários é cortês e atenciosa. O estacionamento é cobrado à parte. Recomendo o hotel e ficaria/ficarei lá novamente em outras oportunidades.

Otimo hotel! O quarto não é muito grande, mas o suficiente p acomodar muito bem 1 pessoa ou 2 pessoas com pouca bagagem. Eu considero a localização muito boa tb. O café da manhã é muito bom e superou a expectativa. Valerá o retorno qdo eu precisar me hospedar novamente em BHte!

Cama perfeita Roupa de cama limpa e boa qualidade Talhas de boa qualidade e limpas Café da manhã simples, poderia ter mais variedades mineiras. Localização na Pampulha excelente. Ruídos: há uma vedação maravilhosa Estacionamento: fácil e acessível Internet: boa velocidade

Amo esse hotel, já é a nossa segunda vez e se tiver oportunidade, voltaremos com certeza... Os quartos e banheiros são espaçosos, super limpos e silenciosos!! Todos os funcionários são muito educados e atenciosos. O café da manhã é maravilhoso, tradicional café mineiro e tudo do buffet é super fresquinho e delicioso!! O hotel possui um restaurante japonês no térreo delicioso, ajuda demais para não precisar ficar saindo. Só tenho elogios para esse hotel!! Muito Obrigada!!!!