My Disabled mother and her friend had a terrible experience. My mother was in tears! They only stayed for one night, and was charged for the full 3 nights. 2nd, she paid for two queen beds and only had one. 3rd, the room was damp and musty. 4th the room had the remains of dead bed bugs and bed bug poop that was left uncleaned. At least they were told that they were dead. Staff was very rude and mean, both upon arrival and when asked about the bed bugs. Her friend felt he was trying to gas light them. Either way, even if the mess was from a past infestation, shouldn't it have been cleaned?
Terjemah