Hotel Terbaik di Cagayan De Oro dengan Spa

Staff are very corteous and helpful. Most especially the buffet breakfast staff. Will definitely go back to stay in this hotel again. The food is what you expect from a breakfast standpoint of a decent hotel. Special mention to the waiter named Galmer for being very helpful.

Booked the hotel for a fellow colleague due to good rating in Agoda. When checked on other sites like Trip, Google review, etc, it seems that the ratings on Agoda is “too positive”. The room assigned smelled very musky with walls and ceilings covered with mound. The air con was leaking so by the next morning, they will be a pond below the air con. The wall beneath the air con feels like it can fall apart anytime. Cleanliness is passable but might be unacceptable to others. Moulds in the shower area is terrible. Overall, able to sleep for the night but nothing more. Likely won’t stay here again.

I am really disappointed about the staffs I dont know what is her name but she cant treated us well, she shows attitude to us and I hate that, we are open minded and understanding of all the protocols and policies in the hotels but you’re staffs is very attitude is it because we are still young? we paid exact amount! and all we need is to enjoy that place but your staffs are very attitude I hope you will train them a right manners! ps*I wont go back anymore*

we went to this on dec 28, 2021 at 2pm. hoping that we will just check in because were already tired from travelling from zamboanga to CDO. and we already paid our reservations 2 weeks before our trip. yet, when arriving at their counter. their front desk employee told us that there were no more available rooms. (see how stupid their ways of processing works ? and we cant even park our vehicle properly. their free parking means that its 2 blocks away from the actual hotel -_-. and they didnt even mention that. but the worst part is. on our 2nd day of vacation. my family and i decided to go to seven seas water park. that means we need to leave early and to leave our hotel for the whole day. and so we did. on the 3rd day. dec 30, 2021. my brother notice that his money worth 5000 thousand pesos was taken from his wallet inside our room. where he left it. and so after noticing that we got rob. we decided to confront the hotel asking them to show their footage of their cctv. and they denied us. they said, ( only their manager has the password for their cameras.) and so what we did is we ask for the number of their manager to inform them about our situation. when speaking to the manager. She was already screaming at my mom through their phone saying that my mom violated their boundary, saying that she trespass to their counter. do you guys hear how stupid thats sounds ? were the ones who got rob and yet their the ones who are more angrier . to fact that the room has only one entry and its the front door of that room, its means that they used the spare key of our room to get inside and stole my brothers money. so my brothers and my mom went to the nearest police station to report the incident. after reporting it, 2 of the police officers went with them from the police station to the hotel. after the police office confronted them , they immediately attend the police office with their IT head to access their cctv. why didn't they do this when we were asking for it ? . after hours of checking the cctv they told us (my family and the police) that their cctv are not recording anything.

Hotel had been improved from comments that i gave before.