Ulasan Hilton Cairns
Hilton Cairns
34 Esplanade, 4870 Cairns, Queensland, AustraliaLihat Butiran Hotel
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Kami Memadankan Harga
Ulasan Tetamu
9.0/10
Great
372 ulasan
Ulasan yang disahkanLocation9.4
Amenities8.6
Service8.8
Cleanliness9.0
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All reviews(372)
Positive reviews(352)
Reviews with photos/video(121)
Delicious breakfast(39)
Nice sea view(38)
Clean pool(20)
Great swimming pool(20)
Convenient for shopping(16)
Large rooms(12)
Friendly front desk staff(7)
Located downtown(5)
Negative reviews(20)
Yangyang2010
Hilton Deluxe Two Double Room
Daftar masuk pada Jan 2026
Family
4 ulasan
Very good
Disiarkan pada 28 Feb 2026
The location is great, right by the port, making it super convenient for island hopping tours. The room was quite spacious and had a balcony, which was lovely for enjoying the breeze and views. However, the facilities are a bit dated. The breakfast was Western style and quite basic, definitely not quite up to the usual Hilton standard.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our convenient waterfront location, spacious room, and balcony views—being close to the port is certainly a highlight for many of our guests. We also appreciate your honest comments regarding our facilities and breakfast offering. Your feedback is valuable and has been shared with our team as we continue to review areas for improvement to better meet the expectations of our guests and Hilton standards. Warm Regards, Hilton Cairns
Guest User
Hilton Deluxe Two Double Room
Daftar masuk pada Jan 2026
Family
4 ulasan
Very good
Disiarkan pada 18 Feb 2026
The room was quite simple and comfortable, with all the basic amenities, including a bathtub. The balcony offered direct sea views, and the location was excellent. The pier for boat trips was right next door, and there were several restaurants along the pier boardwalk, like Dundee's Restaurant. The breakfast was a pleasant surprise – much better than expected, with a wide variety of options including Asian cuisine, and it changed slightly every day, which was great. Unfortunately, the pool was closed for maintenance during my stay. For kids, they provided a welcome amenity kit, and after collecting stamps, they even gave a lovely mini Kookaburra doll as a gift. Overall, it was a very good experience!
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you very much for sharing such a detailed and thoughtful review. We’re delighted to hear that you enjoyed the comfort of your room, the sea views from the balcony, and our excellent waterfront location with easy access to the pier, boat tours, and nearby dining options. It’s especially pleasing to know that our breakfast exceeded your expectations and that you appreciated the variety, including the Asian selections and daily changes. We’re also glad your family enjoyed the children’s welcome amenities and the mini Koala — creating memorable experiences for our younger guests is very important to us. We do apologise for the inconvenience caused by the pool closure during your stay and appreciate your understanding while maintenance was being carried out. Warm Regards, Hilton Cairns
Guest User
KING ACCESSIBLE ROOM WITH ROLL IN SHOWER
Daftar masuk pada Jan 2026
Solo traveler
1 ulasan
Outstanding
Disiarkan pada 3 Feb 2026
I really enjoyed my trip to the Hilton. I had great room service and a really lovely comfortable stay and the best sleep I’d had in ages. There was a lovely tropical garden in the foyer outside my room.
Guest User
Hilton Two Double Guest Room
Daftar masuk pada Dis 2025
Family
22 ulasan
Outstanding
Disiarkan pada 24 Jan 2026
A decent five-star hotel. The room was spacious and even had a balcony, perfect for enjoying the refreshing sea breeze. It's located right in the city center, making it convenient to get anywhere – Cairns itself is quite small, so you can easily walk to most places. A taxi from the airport to the hotel was around 25 AUD.
Teks AsalDiterjemah oleh Google
Yingzhang
King Corner Room
Daftar masuk pada Nov 2025
Family
9 ulasan
Very good
Disiarkan pada 10 Dis 2025
The hotel is really close to the boats for sailing, but otherwise, it's just okay. However, I had the cheapest Japanese meal of my trip there. The hotel's own restaurant food was good, and the popular influencer restaurants nearby were also decent.
Teks AsalDiterjemah oleh Google
Guest User
Hilton Two Double Guest Room
Daftar masuk pada Okt 2025
Traveling with friends
4 ulasan
Great
Disiarkan pada 8 Dis 2025
Excellent location, right near the pier, just a 4-minute walk away. The room was clean, tidy, and comfortable. It's a resort-style hotel, perfect for a good rest after a tiring day of activities.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your review about your stay at Hilton Cairns. We’re delighted to hear you enjoyed our excellent location near the pier, as well as the clean, tidy, and comfortable room. It’s wonderful to know our resort‑style setting provided the perfect place to relax after a busy day of activities. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another enjoyable stay.Hilton Cairns Team
Anonymous User
Hilton Deluxe King Room
Daftar masuk pada Dis 2025
Solo traveler
3 ulasan
Amazing
Disiarkan pada 26 Jan 2026
Very good location, amazing view from the hotel room
Guest User
Hilton Deluxe King Room
Daftar masuk pada Feb 2026
Solo traveler
58 ulasan
Outstanding
Disiarkan pada 30 Mac 2026
Excellent service, beautiful surroundings, and spotlessly clean with complete facilities. The breakfast offered a wide variety of delicious options.
Teks AsalDiterjemah oleh Google
SimoBibi
Hilton Two Double Guest Room
Daftar masuk pada Ogo 2025
Couple
16 ulasan
Outstanding
Disiarkan pada 8 Sep 2025
Very nice and clean, great location too, staff friendly, held luggage for us on our last day.
Jawapan daripada Pihak Penginapan: Dear SimoBibi,Thank you for your kind words! We're so glad to hear you enjoyed your stay at DoubleTree by Hilton Cairns. It’s great to know our location, cleanliness, and friendly team made a positive impression. We're happy we could assist with your luggage on your last day — it's the little things that help make travel easier. We hope to welcome you back again soon. Team Hilton Cairns.
Guest User
Hilton Two Double Guest Room
Daftar masuk pada Jan 2026
Family
22 ulasan
Amazing
Disiarkan pada 7 Feb 2026
For this price point, I truly feel it's an incredible value. For four people, including meals, you couldn't find a comparable hotel in China for this price, not to mention the exchange rate difference. The hotel's location is excellent; the view from the restaurant is stunning, perfect for taking great photos. It's also less than a 10-minute walk to both the night market and the pier. This is hands down the best value-for-money hotel I've stayed at in Australia.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you very much for your wonderful and thoughtful feedback. We’re truly delighted to hear that you found our hotel to be such exceptional value and that your stay exceeded expectations.It’s great to know you enjoyed our prime location, stunning restaurant views, and the convenience of being within easy walking distance of the pier and night markets. We’re especially pleased that the overall experience, including meals and accommodation for your group, stood out as outstanding value.Your kind words mean a great deal to our team, and we’re honoured to be considered the best value‑for‑money hotel you’ve stayed at in Australia. We sincerely hope to welcome you and your family back again in the future. Warm Regards, Hilton Cairns
Guest User
Hilton Deluxe King Room
Daftar masuk pada Dis 2025
Couple
7 ulasan
Great
Disiarkan pada 21 Jan 2026
Location is great, room is great with the sea views. Coffee area in the hall is great.
The front desk needs a bit training. We were charged for $50 deposit but was not refunded yet after in 5 days. We have been chasing this but no result yet.
Guest User
Executive Spa Double Room
Daftar masuk pada Jun 2025
Family
1 ulasan
Very good
Disiarkan pada 19 Jul 2025
We stayed in an executive room on the eighth (of nine) floors in mid-July.
The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.
The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.
The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.
Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.
The balcony was very nice and the wicker furniture comfortable.
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience about your stay at Hilton Cairns. We're glad you enjoyed the balcony and comfortable outdoor furniture, as well as the convenience of your executive room location. However, we're truly sorry to hear about the issues you encountered with the executive lounge, pool temperature, bathroom drainage, and noise disturbances. Your feedback is incredibly valuable, and we’ll be reviewing these concerns with our team to identify areas for improvement. We appreciate your honest insights and hope to have the opportunity to provide a better experience in the future. Team Hilton Cairns
Guest User
Hilton Deluxe King Room
Daftar masuk pada Mei 2025
Family
10 ulasan
Outstanding
Disiarkan pada 8 Ogo 2025
The location is ideal. Near to everything you need to visit in Cairns, Great Barrier Reef wharf, water park, restaurants, museums. When you have to get up early to meet your tour schedule, location is the key. Very friendly staff. Room is clean with amazing water view. Breakfast buffet offers a wide range of choices. Although in view of the age of the hotel, it has little tears and wears, 4 stars service and comforts are something we are looking for, instead of some fancy golden decoration in the hallway. We definitely will come back when we visit Carins.
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience about your stay at Hilton Cairns. We’re delighted to hear that you enjoyed our ideal location and found it convenient for exploring Cairns and catching early tours. It’s wonderful to know our friendly staff, clean rooms with stunning water views, and breakfast buffet made your stay enjoyable.We also appreciate your understanding regarding the natural wear and tear of a hotel with history. Your comment about valuing comfort and service over flashy decor truly resonates with us—we’re proud to offer a welcoming and relaxing environment.We look forward to welcoming you back on your next visit to Cairns! Team Hilton Cairns
Guest User
Hilton Two Double Guest Room
Daftar masuk pada Dis 2025
Solo traveler
3 ulasan
Amazing
Disiarkan pada 5 Jan 2026
Beautiful view and spacious room and bathroom. Amazing location and value for money . Comfy bed
TravelRestRepeat
Hilton Two Double Guest Room
Daftar masuk pada Nov 2025
Solo traveler
2 ulasan
Outstanding
Disiarkan pada 2 Dis 2025
Calm, spacious, great location, perfect hotel, with great service and comfortable beds. Highly recommend
Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback! We’re delighted you found the hotel calm, spacious, and in a great location. It’s fantastic to hear that our service and comfortable beds made your stay feel perfect. Your high recommendation means a lot to us, and we look forward to welcoming you back for another memorable visit. Team Hilton Cairns