Hilton Cairns Reviews

good location for every people cleanliness rooms good stuffs

I was overjoyed when I was upgraded to a WaterView room. I want to express my gratitude to Yuko, the friendly and helpful hotel counter, for making my day. The customer service at the hotel is exceptional and always goes above and beyond to ensure our satisfaction. Yuko, who upgraded my room, Jeremiah, the attentive waitstaff who delivered my room service, and Peter, the friendly counter who assisted me with my checkout, all played a vital role in making my stay memorable.

Stayed 4+1 nights here. Very bad experiences in the end: my wife’s jacket was lost inside the wardrobe, I had to take taxi from airport to the front desk seeking assistance and told them to urgently help as my flight boarding is half hour later. They shared the room had been occupied by new guests and if there is anything left by us the cleaner should have found it. I said I am in a high rush and why not you staff just escort me to go to the room and take a look. They said they need seek internal approvals and when the senior officer came out, she repeated the same words. All of them simply ignored that I was in rush and blindly asked me to be patient, and then they worked in an over-patient way by keeping me at the front desk area without any certainty. Finally I realized going to miss the air flight and had to leave. Half way back to airport they called my wife saying that they have found the jacket and that I am the wrong party who didn’t patiently wait for them to slowly slowly take their time. What a joke! Isn’t said by them that new guests have moved in and if there is anything left by us they should have found it? So now how did they find it out? And, I am the wrong party? I am supposed to wait for them to take time and miss air flight? What a lousy team! They should have worked as officials in a third-class country, who are good at killing time, twisting words and blaming others, rather than in the front line of a reputable hotel.

I had deluxe sea view double room.Very nice view.The best location,the shore broadwalk is just next to the hotel(can see at my balcony).I’ve read reviews saying it’s old,but actually it’s maintained in acceptable manner.Don’t expect luxurious 5stars design,it’s more like resort style hotel.The pool is big,with a small heated pool.Gym is small but sufficient,always empty.The rooms are clean, tidied up daily.Be careful the bathtub only has half glass covered up, no flooding would happen if being careful. Very nice room though. Helpful and nice front desk staff. Very good for value.

Was a very beautiful room comfy bed as well I would definitely come back and stay again

Fantastic location. Everything we needed was within 10 min walking distance. Service was great as well.

Far away from being a 5 Star hotel. Muddy rooms, dirty blankets, dirty carpets and very old facilites. Mini mar was empty and overfrozen. Very dirty lift.

Spacious Room bed is super comfortable and conveniently located to the esplanade and with a beautiful view of the Cairns river.

The room was clean and quiet. It also had a nice view where you could see the sea and the rainforest.Service was good , and it was easy to call a taxi ,you just need to press a taxi bottom in the lobby and taxi would come to the hotel within 5 to 15 minutes .This was really cool!

We had a lovely time, great location in the CBD. Staff very friendly.

Nice and well located, in cairns centre and nearby the cruise terminal

It has the best location in Cairns!

Really enjoyed my stay at Hilton Cairns!

Great location Nice rooms Great service Menu is limited.