Hilton Cairo Heliopolis Hotel

It was my first visit to the Hotel in Cairo, and it was an amazing one! The location is convenient, close to the airport and away from the busy area, yet its easy to move around the city because of its centralized location.. Attractions are 20 minutes away by car from it, and this timing is very normal in Cairo due to heavy traffic around... The staff were super, the service was more than amazing, the breakfast varieties were super and very delicious, the pool is clean and staff were super friendly and they always accommodated our requests. The receptionists all of them were great! I cannot find on mistake with their services to be honest... everyone was happy smiling and super helpful! I'm defiantly coming again to this place! I wish you all the best and keep the service amazing always!

Room facilities are old but the room is clean. The Crabtree & Evelyn shower gel, shampoo and conditioner are different with other Hilton I stayed. Breakfast is nice and they provide delicious local style food.

Very wonderful, best service, best hotel in Cairo. I am happy with living here! Very safety too..

We enjoy pool a lot and there was lovely hurts in the garden

Exceptional experience would recommend

Reception is very good! Good choice for business and Tour.

Good service and comfortable room

I'm usually a huge fan of the Hilton brand, and my expectations were high for my stay at Hilton Heliopolis in Cairo. Unfortunately, my experience was far from what I had hoped for, and I feel compelled to share my disappointing experience with other potential visitors. The first signal of trouble came during check-in. We were informed that our original room was not ready, but we were promised an upgrade to address this delay. Much to our dismay, the "upgraded" room turned out to be nothing more than a regular room. We had been eagerly anticipating the additional features and luxury that an upgrade typically provides, so this was a significant letdown, especially after waiting until 8pm to receive the room we initially booked. Upon waking up the next day, the disappointment continued. Despite the hotel manager’s promise of a welcome box, there was none to be found. This lack of attention to detail was echoed in the incomplete set-up of our room. Our terrace lacked chairs, making it difficult for us to enjoy the space as we had planned. Furthermore, our coffee machine was not replenished with coffee pods; an oversight that caused an underwhelming start to our day. Added to the letdown of the missing amenities, we faced another issue even more fundamental to our stay - we didn't receive our room key. This left us feeling uncomfortable and insecure about our belongings in the room. Most disappointing, however, was the unhelpful and ineffective nature of the staff. Despite bringing these issues to their attention, nothing was rectified during our stay. In conclusion, my experience at Hilton Heliopolis was underwhelming and frustrating, falling drastically short of the high standards I am used to from the Hilton brand. The lack of attention to detail and poor service considerably dampened our stay. I would advise potential visitors to set their expectations accordingly if they choose to stay here and hopefully, management will take note and address these issues promptly. 我通常是希尔顿品牌的忠实粉丝，我对入住开罗赫利奥波利斯希尔顿酒店的期望很高。不幸的是，我的经历与我所希望的相去甚远，我觉得有必要与其他潜在访客分享我令人失望的经历。 办理入住手续时，第一个麻烦信号出现了。我们被告知我们原来的房间还没有准备好，但我们被承诺升级以解决这个延误。令我们沮丧的是，“升级”的房间原来只不过是一个普通的房间。我们一直热切期待升级通常提供的额外功能和豪华，所以这是一个重大的失望，特别是在等到晚上8点才收到我们最初预订的房间之后。 第二天醒来时，失望仍在继续。尽管酒店经理承诺提供迎宾礼盒，但一无所获。这种对细节的缺乏关注在我们房间的不完整设置中得到了回应。我们的露台没有椅子，让我们很难按计划享受空间。此外，我们的咖啡机没有补充咖啡包;这种疏忽导致了我们这一天令人失望的开始。 除了缺少的设施之外，我们面临着另一个更根本的问题——我们没有收到房间钥匙。这让我们对房间里的物品感到不舒服和不安全。 然而，最令人失望的是工作人员的无助和无效性质。尽管引起了他们的注意，但在我们逗留期间没有任何纠正。 总之，我在赫利奥波利斯希尔顿酒店的经历令人沮丧和沮丧，远远没有达到我习惯的希尔顿品牌的高标准。缺乏对细节的关注和糟糕的服务大大削弱了我们的住宿。我建议潜在的访客选择留在这里，请相应地设定他们的期望，希望管理层能够注意到并及时解决这些问题。

Choosing to stay at The Hilton following a hospital visit & an operation the hotel went above & beyond to ensure I was well cared for & looked after. Special mention for Mohamed Ali (Customer Relations) who was very helpful - thanks 😊 Thanks also to House Keeping who cleaned my room & looked after me carefully, nothing was too much & when you're not feeling well their kindness & understanding was much appreciated. We didn't have time to enjoy all the amazing restaurants at the hotel, however the Italian was superb as was the Egyptian, both with excellent staff & service. Room Service Menu extensive, easy to use & the food very fresh & tasty. (If it's such a thing as a complaint, they should clear these trays more frequently & not leave outside your room for so long) All food & beverage is a very reasonable price. Breakfast buffet is extensive, huge variety & Mohamed (Chef) makes a delicious omelet. Hotel is in a great location to access both the city & the airport (free shuttle if required). I didn't have the opportunity to use the pool, however as I was in a garden room, did observe & appreciate how well maintained both the pools & gardens are by the ground staff. Overall I would highly recommend this Hilton Hotel.