Cali Marriott Hotel

The hotel is probably the best in Cali. Everyone was friendly from check in to check out. The room was a huge suite the size of an apartment with two bathrooms and a large living room. The restaurant serves nice cocktails; however, service is spotty. I highly recommend this hotel to anyone visiting Cali.

Have stayed in this beautiful property multiple times over the last year and most recently this month. There are limited 'American' branded lodging opportunities in Cali and this is probably one of the two best. Each stay has felt like being welcomed back home and the staff is top notch. Frankly, the experience is generally far better than what you'd realize in the chain's domestic locations. Each day, there is a beautiful restaurant breakfast buffet featuring many local specialties. The rooms are comfortable and spacious. The hotel is in a stylish section of the city and security (private and/or local police) is always in evidence at the hotel's front door.

Great service in the club room from Karen and Roger at front desk. Wonderful breakfasts with great waiters . Club food could be better so would be better not to fill up there . Nice views and comfortable rooms. My go to hotel in Cali .Will be back

Not the worst but after a very lengthy stay I can say this is one of the worst Marriotts I have ever stayed in. The gym is deserving of a 1 star hotel looking like it was put together 20 years ago with non working cardio equipment. And if you come with gold status no upgrade for you. And if you pay with points even with a lengthy stay expect to be barred from the executive lounge. I suppose only cash is respected but way to make a long term customer feel terrible. I had the buffet only once for breakfast and it’s perfect for those that like cold food that’s supposed to be hot. It would also have been nice if they were consistent with preparing the sauna in the gym but unfortunately even that basic amenity wasn’t handled well. I think do yourself a favor and stay at the Intercontinental. It’s the simple things that they can’t even do here. Fail.

We had a lot of expectations since we were staying at a Marriott Hotel, but the experience was very disappointing. Both of my husband and I are Colombians. Cali is my husband’s hometown and we went in a leisure trip for a few days with our 9 month old baby. Everything went well the first couple of days, then all went downhill. I called the spa to book a massage and right after providing the available times, she told me the price in USD which I found odd since I’m in Colombia and she could tell by my accent that I’m local. Mind you, $180 usd for a relaxing massage at an exchange rate of $4600 COP (the official exchange rate was $4200 COP that day) I found it extremely expensive and decided not to take it. The next day I tried to order room service, because my baby was taking his nap and called a few times - no answer - called the lobby to see if they could transfer the call and nada. So at the end had to wake up my baby and go downstairs to have breakfast in one of the restaurants. Went to the lobby and told the front desk (Sebastian) the situation. By the time we went back to the room it was already time to check out, so we packed and left the room on time. We got into the elevator and - oh surprise - we got stuck! We were trapped in the elevator with our luggage and a 9 month old baby FOR AN HOUR. After many “please remain calm” when they finally open the elevator the only thing we heard was “let me help you with the stroller” … what? No apologies at all! (I’m not saying it was their fault) but they could’ve opened the elevator way sooner. It was a matter of grabbing the keys and open the doors with the keys, there was no rocket science there. Finally it was time to check out but little did we know what we were going to find out in that bill. They had the audacity to charge breakfast TWICE for our baby. The baby who only takes a few bites from our own food had to pay $260.000 COP. Never heard something more ridiculous in my life. I’m not sure if all this bad service had to do with the fact that we were on the “friends and family” rate. I really hope not. Good customer service has to be at the same level for all guests. They don’t realize all those things hurt the Marriott brand, or they just don’t care. Anyway, I just hope management takes all this into consideration and change it for the future because at least for us, this was the first and last time staying in that hotel.

Fourth visit to Cali Colombia Marriott in past year, been coming to the wonderful property since they opened about 10 years ago. The Executive Chef and Food & Beverage Manager (see photo) are always very engaged with the guests to make sure everyone receives the highest quality meals with great personal and friendly service. Cali Marriott is a great venue for business lunches or corporate meetings, we've held many family events here. The property is clean, safe and secure, with staff always around to assist with any need. Front desk team is one of the best, quick and friendly check-in, and responsive to any requests during your stay. Housekeeping always does a wonderful job and services the room based on our schedule, and always says hello with a smile when they see us in the hallways. The Executive Lounge is one of our favorites, drinks, wide selection of food including soups, meat/seafood/chicken and dessert, and always fresh sushi. Very convenient hotel location, and the hotel's professional drivers are available at the entrance to transport you in their modern air conditioned comfortable vehicles, we use them frequently. Thank you Cali Marriott - we'll see you soon.